Out of items that shouldn’t be out 2 hours before closing. Staff too busy worrying about making tik tok videos in the lobby than actual working.
Jacob Moon
It was wonderful. The young lady behind the counter was extremely helpful and was very nice
Livingwaters UPC
Always out of items, batter machine never work & the customer service is horrible! This is a poor representation of the city of Madison.
Josias Lucas
They NEVER have what you want. “Sorry we are out of 50 million items listed.” Also, the cone maker machine never works or they say it takes 45 mins to warm up or we don’t have batter. Lastly, the white girl is rude and nasty. She always there with pajamas on.
leo tingle
Incredibly clean store and great customer service. Enormous scoops of ice cream, would rate higher if I could 😁
Victoria Bradly
My daughter and her friend went and bought ice cream and were not allowed to sit and enjoy it. For no reason they were asked to leave after being paying customers. Absolutely unacceptable!
Colin Reid
Two scoop of ice cream for $10
Lisa Buchanan
I don’t enjoy leaving negative reviews, but unfortunately, the service during my visit was extremely disappointing. The young man working appeared disengaged and uninterested in helping us. After waiting approximately 10 minutes for our order, another family walked in and received their order before us, despite arriving after we did.
When I politely asked why we hadn’t received our order yet, he simply said he was waiting for something to thaw. I calmly expressed that it would’ve been helpful to communicate that upfront, rather than making it seem like we were being skipped over. He offered no apology or explanation—just a blank stare. We ended up leaving without our shakes.
Zadarran Hart
i had the worst experience ever. the people were sitting down in booths not doing anything and the so called manager on her comupter was not helping anybody in the store but sitting down. the workers had an attitude did not serve the icecream and were rude.
Danielle griffin
The guy fixing our ice cream put his whole head in the cooler just to scoop it up 😬 He has no idea what went on what dish. Had no supplies for smoothies.
I had went in the other day and there were 2 people working there was this girl that was sitting in the booths not doing absolutely nothing while there were like 15 people in the store. She made this poor girl get every customer by herself and when I asked the girl who that person was she said it was the manager and I felt horrible. NEED BETTER MANAGEMENT AND HELP FOR THE WORKERS
Kaitlyn Holman
I would give this place a half a star… zero stars if I could. The customer service was horrible every time I’ve been in there. I’ve never written a bad review EVER but this place is ridiculous and it’s just gotten worse and worse. The last time I tried to order from here, it was for my whole family. My little brother wanted a peanut butter layered sundae, they were out of it. He changed his order to an Oreo layered sundae, they were out of that. He tried to change his order to a mangonada, they were out of that too! Oh and guess what… they were out of what I wanted AND what my sister wanted!! At this point, I asked what they DO have and they were irritated and snappy with us! He ended up with nothing at all, and my whole family ended up irritated. Absolutely ridiculous.
MICHAEL VERSIGA (VBLUE42)
Was in town for work and stop into this place for a cappuccino blast. This is my favorite drink anytime I run into a Baskin Robbin's as there are no locations where I'm from. Unfortunately however I was told by the girl behind the counter that her blast machine was down and she couldn't make it. I mentioned to her that I've gotten plenty of these at other locations and none of them were ever made from a machine. She then stated that she wasn't allowed to make it manually and that she would get in trouble. Good job whoever owned this location. This could have been taken care of but clearly you don't give your employees initiative to get the customer taken care of. I would have been here everyday I was in town but not anymore. Won't come back!
Service: 1
Kyle Smithers
The staff was super friendly and very kind to me and my kids.
Atmosphere: 5
Food: 5
Service: 5
Joshua Turner
It was closed at 4pm on a Friday even though the hours on here and on the store window said open. No sign was up and the door was wide open, but a worker inside told us they were closed
Out of items that shouldn’t be out 2 hours before closing. Staff too busy worrying about making tik tok videos in the lobby than actual working.
It was wonderful. The young lady behind the counter was extremely helpful and was very nice
Always out of items, batter machine never work & the customer service is horrible! This is a poor representation of the city of Madison.
They NEVER have what you want. “Sorry we are out of 50 million items listed.” Also, the cone maker machine never works or they say it takes 45 mins to warm up or we don’t have batter. Lastly, the white girl is rude and nasty. She always there with pajamas on.
Incredibly clean store and great customer service. Enormous scoops of ice cream, would rate higher if I could 😁
My daughter and her friend went and bought ice cream and were not allowed to sit and enjoy it. For no reason they were asked to leave after being paying customers. Absolutely unacceptable!
Two scoop of ice cream for $10
I don’t enjoy leaving negative reviews, but unfortunately, the service during my visit was extremely disappointing. The young man working appeared disengaged and uninterested in helping us. After waiting approximately 10 minutes for our order, another family walked in and received their order before us, despite arriving after we did.
When I politely asked why we hadn’t received our order yet, he simply said he was waiting for something to thaw. I calmly expressed that it would’ve been helpful to communicate that upfront, rather than making it seem like we were being skipped over. He offered no apology or explanation—just a blank stare. We ended up leaving without our shakes.
i had the worst experience ever. the people were sitting down in booths not doing anything and the so called manager on her comupter was not helping anybody in the store but sitting down. the workers had an attitude did not serve the icecream and were rude.
The guy fixing our ice cream put his whole head in the cooler just to scoop it up 😬 He has no idea what went on what dish. Had no supplies for smoothies.
Restaurantji Recommends
I had went in the other day and there were 2 people working there was this girl that was sitting in the booths not doing absolutely nothing while there were like 15 people in the store. She made this poor girl get every customer by herself and when I asked the girl who that person was she said it was the manager and I felt horrible. NEED BETTER MANAGEMENT AND HELP FOR THE WORKERS
I would give this place a half a star… zero stars if I could. The customer service was horrible every time I’ve been in there.
I’ve never written a bad review EVER but this place is ridiculous and it’s just gotten worse and worse. The last time I tried to order from here, it was for my whole family. My little brother wanted a peanut butter layered sundae, they were out of it. He changed his order to an Oreo layered sundae, they were out of that. He tried to change his order to a mangonada, they were out of that too! Oh and guess what… they were out of what I wanted AND what my sister wanted!! At this point, I asked what they DO have and they were irritated and snappy with us! He ended up with nothing at all, and my whole family ended up irritated. Absolutely ridiculous.
Was in town for work and stop into this place for a cappuccino blast. This is my favorite drink anytime I run into a Baskin Robbin's as there are no locations where I'm from. Unfortunately however I was told by the girl behind the counter that her blast machine was down and she couldn't make it. I mentioned to her that I've gotten plenty of these at other locations and none of them were ever made from a machine. She then stated that she wasn't allowed to make it manually and that she would get in trouble. Good job whoever owned this location. This could have been taken care of but clearly you don't give your employees initiative to get the customer taken care of. I would have been here everyday I was in town but not anymore. Won't come back!
Service: 1
The staff was super friendly and very kind to me and my kids.
Atmosphere: 5
Food: 5
Service: 5
It was closed at 4pm on a Friday even though the hours on here and on the store window said open. No sign was up and the door was wide open, but a worker inside told us they were closed
Atmosphere: 1
Service: 1
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