My wife wanted a salad last night and said let's try McAlister's although we haven't been in a long time but she wanted to try them out. So I went and ordered takeout and got her a Chopped Salad with Ranch dressing. I decided to get their 2 for &10.49 deal and got 1/2 club on wheat and 1/2 Savannah Chopped salad with Sherry Shallot dressing. Of course I just took the bag and looked that there were 3 items but didn't open them up until I got home. I should have looked to see they left the dressings out. However I found both my sandwich and salad to be tasty but made due with some dressing I had at home so cannot say how the Sherry Sahllot dressing tastes. My didn't like her salad as much due to just floppy greens - not much romaine and what was there was either wilted or that spring mix with no crunch.
Atmosphere: 3
Food: 3
Service: 5
Debbie Sigler
The last 2 times I have been there, the beverage counter was sticky and dirty. last time on the counter on side of the beverage dispenser there were roach droppings and a dead bug. There wasn't anyone cleaning the counter.
Atmosphere: 1
Food: 2
Service: 2
Susan Bell
Filthy. Filthy. Filthy. Only one person working and she stayed on her phone the whole time I was there. Will never go back. What has happened to McAllister is a shame
Atmosphere: 1
Food: 2
Service: 1
Martha
Expensive. Price are not worth the food. I paid $3.39 for dead sprite. Staff was nice and attentive even after I told them both fountains had dead sprite they said they’d check on it. Soup is reasonably price but it’s ridiculous to charge $3.39 for drinks. I’ll bring my own from now on
Laura Strickland
This is my favorite mcalisters! My kids love it too.
Atmosphere: 5
Food: 5
Service: 5
Kathryn Wells
Would have been 5 stars but yall always forget the pickle spears! Booooo
Atmosphere: 3
Food: 5
Service: 3
Emma Deason
If I could leave ZERO, I would. I went to get a choose 2. First, my pork nachos were cold, had BARELY ANY toppings, no rotel, no sauce on top of the nachos. So I had to go back. They fixed it (besides it still being cold). Mind you, I am now 20 minutes away from my work, when I thought it would be 5 minutes. So then I go to eat my sandwich, expect it to be in the best shape, and there’s a HAIR on my bacon. This is absolutely gross. I already don’t like the Flowood one because a roach crawled out from under my table and workers stood there and LAUGHED. And Madison is just as bad, but different scenario.
Atmosphere: 1
Food: 1
Service: 1
Becky l
I order online a chicken salad sandwich chips no drink. I added tip never again. The guy took my my name and it wasn't ready. I stood till I was the only one standing there and asked did yall forget me. The guy I thought was watching for my order asked my name. Looked again it had gotten covered up and handed me a small bag. I was disappointed and felt like this is what I waited on and tip for poor service on top of the mess. I'm adding picture of how my sack looks from inside. Really makes you feel yuck.
Russell McBride
Placed order for a spud, then a broccoli and cheese soup and half blt sandwich. Seems simple, however after waiting for 31 minutes I asked how much longer because we are traveling home. The lady said well, they had to cook the bacon for the BLT.... what the heck.... ok, 10 minutes later we get our food came out, when she put it on the table the potato wasn't even hot, and the bacon was only half cooked. I complained and was told there was nothing they could do. I just know to never come back while traveling through!! Have a greY day
Atmosphere: 3
Food: 1
Service: 1
Huey McCartney
I would not recommend stopping here and I wish I had seen other reviews before stopping. During our visit, the dining area was noticeably unclean, and there did not appear to be adequate supervision or management present. Only two employees were working in the kitchen, and they seemed more focused on talking than preparing food efficiently—one was on her personal cell phone while prepping food. The front-of-house staff (several younger employees) were not attending to basic tasks such as refilling the tea/lemonade , wiping down tables, or assisting with service, allowing food to sit on the shelf while customers are waiting over 30 minutes to eat.
Overall, this location would benefit greatly from stronger management, improved training, and better oversight to provide a more organized and customer-focused experience. Several patrons came to the front asking for refunds during our short visit, but the shortcomings were not for a lack of employees, but a lack of training and oversight.
The food was mostly good and the staff was mostly friendly—they just need some help.
The manager (Jaylen) and the young-lady (Tylaijah), that was on front counter, were both extremely polite, nice, kind, and very professional! They greeted me, as soon as I walked in. Jaylen, apologized to me about the incident that happened, earlier that day/today around (2’something) with a rude, unprofessional, employee! That particular employee, along with other employees was/were on front counter discussing negative things about her job. I was so shocked and flabbergasted!!! Whew!!! Nevertheless…..I was totally shocked of how RUDE and UNCONCERNED she was of me, just standing there, on front counter, waiting to order!!!! She ignored me; &, walked past me like I wasn’t there!!! OMG!!!!!!!
Atmosphere: 5
Food: 5
Service: 5
Josias Lucas
Today was the 15th Birthday of McAlister and the service was amazing and accommodating. From the manager to the staff (Jaylen), everyone was professional. The presentation of the club sandwich was well put together especially on a day in which everyone is ordering the same thing. The quality of the food and staff remained top notch
Atmosphere: 5
Food: 5
Service: 5
Rosalind Jackson
I had a horrible experience and I have noticed it for the last 4 months. The workers are horrible and they don’t have any customer experience. Poor management
Atmosphere: 1
Food: 1
Service: 1
John Rea
I do not understand what has happened to McAlisters Madison. What Deli tells you, you cannot get a sandwich because they are backed up. This is a sign of mismanagment in my view. You should know your busy hours and plan accordingly. I made mention to my wIfe upon entry I hope the service has improved. This happened on a Sunday at lunch.
My wife wanted a salad last night and said let's try McAlister's although we haven't been in a long time but she wanted to try them out. So I went and ordered takeout and got her a Chopped Salad with Ranch dressing. I decided to get their 2 for &10.49 deal and got 1/2 club on wheat and 1/2 Savannah Chopped salad with Sherry Shallot dressing. Of course I just took the bag and looked that there were 3 items but didn't open them up until I got home. I should have looked to see they left the dressings out. However I found both my sandwich and salad to be tasty but made due with some dressing I had at home so cannot say how the Sherry Sahllot dressing tastes. My didn't like her salad as much due to just floppy greens - not much romaine and what was there was either wilted or that spring mix with no crunch.
Atmosphere: 3
Food: 3
Service: 5
The last 2 times I have been there, the beverage counter was sticky and dirty. last time on the counter on side of the beverage dispenser there were roach droppings and a dead bug. There wasn't anyone cleaning the counter.
Atmosphere: 1
Food: 2
Service: 2
Filthy. Filthy. Filthy. Only one person working and she stayed on her phone the whole time I was there. Will never go back. What has happened to McAllister is a shame
Atmosphere: 1
Food: 2
Service: 1
Expensive. Price are not worth the food. I paid $3.39 for dead sprite. Staff was nice and attentive even after I told them both fountains had dead sprite they said they’d check on it. Soup is reasonably price but it’s ridiculous to charge $3.39 for drinks. I’ll bring my own from now on
This is my favorite mcalisters! My kids love it too.
Atmosphere: 5
Food: 5
Service: 5
Would have been 5 stars but yall always forget the pickle spears! Booooo
Atmosphere: 3
Food: 5
Service: 3
If I could leave ZERO, I would. I went to get a choose 2. First, my pork nachos were cold, had BARELY ANY toppings, no rotel, no sauce on top of the nachos. So I had to go back. They fixed it (besides it still being cold). Mind you, I am now 20 minutes away from my work, when I thought it would be 5 minutes. So then I go to eat my sandwich, expect it to be in the best shape, and there’s a HAIR on my bacon. This is absolutely gross. I already don’t like the Flowood one because a roach crawled out from under my table and workers stood there and LAUGHED. And Madison is just as bad, but different scenario.
Atmosphere: 1
Food: 1
Service: 1
I order online a chicken salad sandwich chips no drink. I added tip never again. The guy took my my name and it wasn't ready. I stood till I was the only one standing there and asked did yall forget me. The guy I thought was watching for my order asked my name. Looked again it had gotten covered up and handed me a small bag. I was disappointed and felt like this is what I waited on and tip for poor service on top of the mess. I'm adding picture of how my sack looks from inside. Really makes you feel yuck.
Placed order for a spud, then a broccoli and cheese soup and half blt sandwich. Seems simple, however after waiting for 31 minutes I asked how much longer because we are traveling home. The lady said well, they had to cook the bacon for the BLT.... what the heck.... ok, 10 minutes later we get our food came out, when she put it on the table the potato wasn't even hot, and the bacon was only half cooked. I complained and was told there was nothing they could do. I just know to never come back while traveling through!! Have a greY day
Atmosphere: 3
Food: 1
Service: 1
I would not recommend stopping here and I wish I had seen other reviews before stopping. During our visit, the dining area was noticeably unclean, and there did not appear to be adequate supervision or management present. Only two employees were working in the kitchen, and they seemed more focused on talking than preparing food efficiently—one was on her personal cell phone while prepping food. The front-of-house staff (several younger employees) were not attending to basic tasks such as refilling the tea/lemonade , wiping down tables, or assisting with service, allowing food to sit on the shelf while customers are waiting over 30 minutes to eat.
Overall, this location would benefit greatly from stronger management, improved training, and better oversight to provide a more organized and customer-focused experience. Several patrons came to the front asking for refunds during our short visit, but the shortcomings were not for a lack of employees, but a lack of training and oversight.
The food was mostly good and the staff was mostly friendly—they just need some help.
Atmosphere: 2
Food: 3
Service: 1
Restaurantji Recommends
Excellent food and friendly staff.
Atmosphere: 5
Food: 5
Service: 5
The manager (Jaylen) and the young-lady (Tylaijah), that was on front counter, were both extremely polite, nice, kind, and very professional! They greeted me, as soon as I walked in. Jaylen, apologized to me about the incident that happened, earlier that day/today around (2’something) with a rude, unprofessional, employee! That particular employee, along with other employees was/were on front counter discussing negative things about her job. I was so shocked and flabbergasted!!! Whew!!! Nevertheless…..I was totally shocked of how RUDE and UNCONCERNED she was of me, just standing there, on front counter, waiting to order!!!! She ignored me; &, walked past me like I wasn’t there!!! OMG!!!!!!!
Atmosphere: 5
Food: 5
Service: 5
Today was the 15th Birthday of McAlister and the service was amazing and accommodating. From the manager to the staff (Jaylen), everyone was professional. The presentation of the club sandwich was well put together especially on a day in which everyone is ordering the same thing. The quality of the food and staff remained top notch
Atmosphere: 5
Food: 5
Service: 5
I had a horrible experience and I have noticed it for the last 4 months. The workers are horrible and they don’t have any customer experience. Poor management
Atmosphere: 1
Food: 1
Service: 1
I do not understand what has happened to McAlisters Madison. What Deli tells you, you cannot get a sandwich because they are backed up. This is a sign of mismanagment in my view. You should know your busy hours and plan accordingly. I made mention to my wIfe upon entry I hope the service has improved. This happened on a Sunday at lunch.
Service: 1
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