The cook checked us out, but the lady out front said what did they order? Everything but the kitchen sink Meanwhile on her phone she has a tattoo on her neck very rude
Linda Carter
The food was good. They didn't have enough dessert choices for an all you can eat buffet!Overall it was a nice experience!
Atmosphere: 4
Food: 4
Service: 5
Recommended dishes: Fish
Sarah Tate
It's been a long time since last ordering here at this location. I would luv Penn's if they didn't use so much salt. Again, my food is so salty till I couldn't enjoy it. Food cost to much to end up not eating it. That's it for me. Not going
Atmosphere: 3
Food: 2
Service: 4
Glynis Jr Bouldin
Thank you Miss
Atmosphere: 5
Food: 5
Service: 5
Lisa Varrie
Our first time there . Placed order took over 30 min to get. Arrived home and it was not at all what we were expecting. They were rude as well. As I’m reading these comments it seems as the restaurant has made excuses for every comment
Food: 1
Service: 1
Thaddeus D louisville Sr
Penn’s never disappoints.
Atmosphere: 3
Food: 4
Service: 5
Kathy Thornton
The food is usually hot and good, and they give me plenty. However, the health inspection grade was a B on my last visit. The new cashier was very friendly and efficient. HOWEVER, one of the female kitchen staff came out wearing socks and flip flops; pretty sure that's a violation. Won't go back for a while.
Shun Givens
Called in and placed my order, everything sounded good. Worker took my order and she ended with “it will be ready when you get here”. Didn’t think much of it. Got there and got my food fairly quickly. I was on my lunch break so I didn’t inspect the bag. Got home and noticed that my box was inside of another bag tied up tight. Uh oh. Had a bad feeling from here. Open the bag and saw that my fish and fried okra were both old and she had just put the box in the microwave to warm it because the box was deformed from the microwave melting it. Greens were hot though. It wasn’t packed or anything. Worker just didn’t want to give me fresh food. Won’t be back
The worst! Don't stress yourself just avoid this location!! Went inside only to be told by a teen that we need to go through the drive-thru, not taking orders inside. Pulled up to the drive-thru to order, waited 20 minutes before someone took the order. Then wait another 30 minutes to get your food with only two cars in front of me. Because of the design of their lane, you are practically stuck in line even if you choose not to order. This type of service appears to be the norm in most all the stores in Madison. OH! THEN PULL UP TO THE WINDOW AND THEY ARE TAKING ORDERS FROM PEOPLE WALKING INSIDE
Jay D.C.
Customer service -0! Update your online business hours and inform your employees to answer questions appropriately! We are at drive thru 855 - took you 5-6 minutes to answer the young man says “We closed”. My husband then asks what time? No response. Bottom line- this store is trash and continues to get worse. Online hours states 930 pm closing time.
Fries was old and hard…The fish had potential but fried too hard and had the biggest veins I ever seen in a catfish…Couldn’t eat it
Atmosphere: 2
Food: 1
Service: 3
Good food at a good price. The staff are friendly and helpful.
Atmosphere: 4
Food: 4
Service: 5
Recommended dishes: Fish, Coleslaw, Seafood Platter, Fries, Catfish
The cook checked us out, but the lady out front said what did they order? Everything but the kitchen sink Meanwhile on her phone she has a tattoo on her neck very rude
The food was good. They didn't have enough dessert choices for an all you can eat buffet!Overall it was a nice experience!
Atmosphere: 4
Food: 4
Service: 5
Recommended dishes: Fish
It's been a long time since last ordering here at this location. I would luv Penn's if they didn't use so much salt. Again, my food is so salty till I couldn't enjoy it. Food cost to much to end up not eating it. That's it for me. Not going
Atmosphere: 3
Food: 2
Service: 4
Thank you Miss
Atmosphere: 5
Food: 5
Service: 5
Our first time there . Placed order took over 30 min to get. Arrived home and it was not at all what we were expecting. They were rude as well. As I’m reading these comments it seems as the restaurant has made excuses for every comment
Food: 1
Service: 1
Penn’s never disappoints.
Atmosphere: 3
Food: 4
Service: 5
The food is usually hot and good, and they give me plenty. However, the health inspection grade was a B on my last visit. The new cashier was very friendly and efficient. HOWEVER, one of the female kitchen staff came out wearing socks and flip flops; pretty sure that's a violation. Won't go back for a while.
Called in and placed my order, everything sounded good. Worker took my order and she ended with “it will be ready when you get here”. Didn’t think much of it. Got there and got my food fairly quickly. I was on my lunch break so I didn’t inspect the bag. Got home and noticed that my box was inside of another bag tied up tight. Uh oh. Had a bad feeling from here. Open the bag and saw that my fish and fried okra were both old and she had just put the box in the microwave to warm it because the box was deformed from the microwave melting it. Greens were hot though. It wasn’t packed or anything. Worker just didn’t want to give me fresh food. Won’t be back
Atmosphere: 1
Food: 1
Service: 2
Restaurantji Recommends
I loved it
Kid-friendliness: Very nice
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Catfish
My food was
Atmosphere: 1
Food: 1
Service: 1
Too pricey for the amount of
Atmosphere: 4
Food: 4
Service: 3
Recommended dishes: Catfish
The worst! Don't stress yourself just avoid this location!! Went inside only to be told by a teen that we need to go through the drive-thru, not taking orders inside. Pulled up to the drive-thru to order, waited 20 minutes before someone took the order. Then wait another 30 minutes to get your food with only two cars in front of me. Because of the design of their lane, you are practically stuck in line even if you choose not to order. This type of service appears to be the norm in most all the stores in Madison. OH! THEN PULL UP TO THE WINDOW AND THEY ARE TAKING ORDERS FROM PEOPLE WALKING INSIDE
Customer service -0! Update your online business hours and inform your employees to answer questions appropriately! We are at drive thru 855 - took you 5-6 minutes to answer the young man says “We closed”. My husband then asks what time? No response. Bottom line- this store is trash and continues to get worse. Online hours states 930 pm closing time.
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