I don’t know who the owner is but you need to hired better staff. I have been here many times but today I have had it. I ordered the coco haze smoothie bowl thru the app. Could not get anyone to answer the drive thru so I went inside to pick it up. Once I got home, the bowl was only half full and I was missing 3 different ingredients. One in which I paid extra for. I tried calling the store back 5 times just for no one to answer. I will not be going there again until the owner does something about that staff.
Atmosphere: 3
Food: 3
Service: 1
Christine Hemphill
I work with the public, so I’m generally more lenient and rarely leave reviews because I try and understand that people have bad days or circumstances that may affect their performance. However, the chances that both individuals within this smoothie king both being incredibly rude and seemingly having zero desire to work seems too circumstantial. The drive through headsets were allegedly out, so I pulled around. No one came to the window, so I pulled around to the front to go inside and saw one of the two employees sitting in the chair looking out of the window. We made eye contact, and she motioned for me to pull back around. Eventually I was able to order, after sitting for probably 45 seconds to a minute (during which time one employee made eye contact with me and turned around nonchalantly). Once ordering I felt as if I was bothering that employee or wasting her time. The smoothie was well made, but the service left such a sour taste in my mouth it was hard to enjoy it.
Atmosphere: 1
Food: 2
Service: 1
Norah Jones
I came in to get my mobile order and there was two workers sitting down on their phones while one girl was doing all the work. She had to ask for help. I didn't even know they worked here
Atmosphere: 1
Food: 4
Service: 1
Tia M.
On 12/16 I went to Smoothie King as I often do after going to the gym. The wait time was horrid , as usual, but I'm patient and it's become standard at this location. Throughout the years I have only ever ordered one smoothie, Peanut Power Plus — Chocolate. Though the taste was as usual, after a few sips I immediately knew something was off. Within 5 minutes of leaving the drive thru I called the store to see if they served anything with pecans (I’m allergic). I was told they do not, only almonds and peanuts. Cool. I continued driving wherein I started to have an allergic reaction. Upon checking the menu I found that they serve several smoothies that contain butter pecan ice cream. Due to the taste not being off I’m assuming that a blender or utensils weren’t cleaned properly. Once I treated the allergic reaction I called the store back and a young lady told me that the recipe for what I ordered doesn’t contain pecans. I know this, I’ve ordered it for years. I’m not allergic to peanuts. I eat them often and I have successfully (up until this point) avoided pecans for over a decade. Because I wasn’t able to drink the $7 smoothie, I simply wanted my money back. The smoothie was placed in the freezer to return. Didn’t make a fuss about what could have been a serious health scare. These were kids and as a teacher I understand accidents/oversights happen. Thankfully I immediately knew something was wrong and caught it early. I asked to speak to a manager, however one was not present. The young lady called me back after speaking to the manager, Amelia Cutway. The manager stated that I could not receive a refund because I knew the drink had nuts in it and I would need a note from a doctor stating that I had an allergic reaction from pecans. The young lady was respectful in delivering the message and from her tone obviously understood how ridiculous this request was. I thanked her and assured her she had done her part. I now warn anyone with food allergies to patronize at your own risk. I'm disappointed that this location, specifically the manager, doesn’t have basic customer service and decency. Mistakes happen. I didn’t approach the situation with hostility, I simply wanted my money back. I won’t spend another dime with them.
Atmosphere: 1
Food: 1
Service: 1
Endia Lyons
The person ( Tamara) that assisted me was very rude, she didn’t smile or speak. She was very unprofessional. I come here twice a week and today it was a very bad experience.
Atmosphere: 1
Food: 5
Service: 1
Recommended dishes: PB Delight
Erica M
Great atmosphere and friendly workers.
Atmosphere: 5
Food: 5
Service: 5
Aubrey Mcadory
I can’t put a rating on food because I didn’t even receive my order.
tori williams
we bought smoothie bowls from here and they are 13 dollars a piece… They didnt even fill the bowl half way up with whats supposed to go in it. $13 for less than 4 bites of a smoothie? its so hard to like this place when they are always doing something wrong.
My experience has been terrible twice. The second visit was the straw that broke the camels back the service sucks how do you sell açaí bowls but at 3pm the açaí is still frozen and then hand me the wrong bowl after asking me twice about what I ordered truly fed up this place needs to be shut down
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Acai Cocoa Haze
Joe Bryant
Smoothies are solid if you have around an hour to wait for your order to be made. I could have literally gone to the grocery store and bought the ingredients to make faster.
Food: 3
Service: 1
Chris Dean
Walked in and stood with my wife. Waited 20 minutes with the employees looking dead at me and my wife. Neither of them even spoke to us or asked for our orders. Just left. I don't have time to wait for ignorance and bad service. Won't he going back.
Atmosphere: 1
Food: 1
Service: 1
Hormaz Pandol
HORRIBLE SERVICE. I went in to place an order of smoothie at 8:20 pm may 27 and was told that our system is shut down so we cannot place order. So then I placed and online order and then all the sudden she gave me the order saying it’s ready. So my question to the manager is how come the system is shut down my order online order went through and was able to purchase it. Please look into lazy employee.Thanks
Atmosphere: 5
Food: 5
Service: 1
Adam K Lamb
This place is awful, I walk in and wait about 10 minutes with no one else in the store and don’t get acknowledged until I say something. Whoever runs this place needs to step it tf up. Terrible service.
I don’t know who the owner is but you need to hired better staff. I have been here many times but today I have had it. I ordered the coco haze smoothie bowl thru the app. Could not get anyone to answer the drive thru so I went inside to pick it up. Once I got home, the bowl was only half full and I was missing 3 different ingredients. One in which I paid extra for. I tried calling the store back 5 times just for no one to answer. I will not be going there again until the owner does something about that staff.
Atmosphere: 3
Food: 3
Service: 1
I work with the public, so I’m generally more lenient and rarely leave reviews because I try and understand that people have bad days or circumstances that may affect their performance. However, the chances that both individuals within this smoothie king both being incredibly rude and seemingly having zero desire to work seems too circumstantial. The drive through headsets were allegedly out, so I pulled around. No one came to the window, so I pulled around to the front to go inside and saw one of the two employees sitting in the chair looking out of the window. We made eye contact, and she motioned for me to pull back around. Eventually I was able to order, after sitting for probably 45 seconds to a minute (during which time one employee made eye contact with me and turned around nonchalantly). Once ordering I felt as if I was bothering that employee or wasting her time. The smoothie was well made, but the service left such a sour taste in my mouth it was hard to enjoy it.
Atmosphere: 1
Food: 2
Service: 1
I came in to get my mobile order and there was two workers sitting down on their phones while one girl was doing all the work. She had to ask for help. I didn't even know they worked here
Atmosphere: 1
Food: 4
Service: 1
On 12/16 I went to Smoothie King as I often do after going to the gym. The wait time was horrid , as usual, but I'm patient and it's become standard at this location. Throughout the years I have only ever ordered one smoothie, Peanut Power Plus — Chocolate. Though the taste was as usual, after a few sips I immediately knew something was off. Within 5 minutes of leaving the drive thru I called the store to see if they served anything with pecans (I’m allergic). I was told they do not, only almonds and peanuts. Cool. I continued driving wherein I started to have an allergic reaction. Upon checking the menu I found that they serve several smoothies that contain butter pecan ice cream. Due to the taste not being off I’m assuming that a blender or utensils weren’t cleaned properly. Once I treated the allergic reaction I called the store back and a young lady told me that the recipe for what I ordered doesn’t contain pecans. I know this, I’ve ordered it for years. I’m not allergic to peanuts. I eat them often and I have successfully (up until this point) avoided pecans for over a decade. Because I wasn’t able to drink the $7 smoothie, I simply wanted my money back. The smoothie was placed in the freezer to return. Didn’t make a fuss about what could have been a serious health scare. These were kids and as a teacher I understand accidents/oversights happen. Thankfully I immediately knew something was wrong and caught it early. I asked to speak to a manager, however one was not present. The young lady called me back after speaking to the manager, Amelia Cutway. The manager stated that I could not receive a refund because I knew the drink had nuts in it and I would need a note from a doctor stating that I had an allergic reaction from pecans. The young lady was respectful in delivering the message and from her tone obviously understood how ridiculous this request was. I thanked her and assured her she had done her part. I now warn anyone with food allergies to patronize at your own risk. I'm disappointed that this location, specifically the manager, doesn’t have basic customer service and decency. Mistakes happen. I didn’t approach the situation with hostility, I simply wanted my money back. I won’t spend another dime with them.
Atmosphere: 1
Food: 1
Service: 1
The person ( Tamara) that assisted me was very rude, she didn’t smile or speak. She was very unprofessional. I come here twice a week and today it was a very bad experience.
Atmosphere: 1
Food: 5
Service: 1
Recommended dishes: PB Delight
Great atmosphere and friendly workers.
Atmosphere: 5
Food: 5
Service: 5
I can’t put a rating on food because I didn’t even receive my order.
we bought smoothie bowls from here and they are 13 dollars a piece… They didnt even fill the bowl half way up with whats supposed to go in it. $13 for less than 4 bites of a smoothie? its so hard to like this place when they are always doing something wrong.
Atmosphere: 2
Food: 2
Service: 1
Friendly and great customer service.
Atmosphere: 4
Food: 5
Service: 4
Excellent service and delicious smoothies!!
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
My experience has been terrible twice. The second visit was the straw that broke the camels back the service sucks how do you sell açaí bowls but at 3pm the açaí is still frozen and then hand me the wrong bowl after asking me twice about what I ordered truly fed up this place needs to be shut down
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Acai Cocoa Haze
Smoothies are solid if you have around an hour to wait for your order to be made. I could have literally gone to the grocery store and bought the ingredients to make faster.
Food: 3
Service: 1
Walked in and stood with my wife. Waited 20 minutes with the employees looking dead at me and my wife. Neither of them even spoke to us or asked for our orders. Just left. I don't have time to wait for ignorance and bad service. Won't he going back.
Atmosphere: 1
Food: 1
Service: 1
HORRIBLE SERVICE. I went in to place an order of smoothie at 8:20 pm may 27 and was told that our system is shut down so we cannot place order. So then I placed and online order and then all the sudden she gave me the order saying it’s ready. So my question to the manager is how come the system is shut down my order online order went through and was able to purchase it. Please look into lazy employee.Thanks
Atmosphere: 5
Food: 5
Service: 1
This place is awful, I walk in and wait about 10 minutes with no one else in the store and don’t get acknowledged until I say something. Whoever runs this place needs to step it tf up. Terrible service.
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