Freddy's Frozen Custard & Steakburgers

Great food

This joint has been trashed by these rude and horrible workers. They are running the stores down to the ground. I wonder if the corporate office don’t care ruining Freddy’s brand and reputation. What a shame.

clean inside and friendly workers

So my daughter and I came in after her softball game. Everyone working were working super hard and I made a mistake and ordered the wrong thing and fixed MY MISTAKE immediately. It was a great experience and it’s our new after softball spot!!

Great food but place needs cleaning

Always love Freddy's

Atmosphere: 5

Food: 4

Service: 5

Recommended dishes: Burger, Sundaes, Onion Rings

If come to this location, there’s a 99.999999% chance they will get your order wrong. Has happened almost every time we’ve gone to this location.

Drive thru was super slow, 30+ minutes, but it was worth the wait. Food was hot and delicious. I ordered a patty melt but received a regular cheeseburger - it was delicious, just not what I wanted. It was pouring down rain and we were already back on I22 before I realized it was wrong - no turning back. The onion rings were sooo fine dipped in the spicy Freddy sauce.

Food: 5

Service: 4

Recommended dishes: Freddy’S Sauce, Burger, Onion Rings, Cheese Curds

12/10/2024 2pm
- Guess it’s time to find another burger spot since the employees are to busy getting high in the parking lot. Clearly seen a young woman with glasses and a slim male employee smoking (NOT CIGARETTES or any legal substance ) during the lunch rush.. 2pm is still broad daylight. We can see you. Next time get tint your windows just as dark as your car..

Atmosphere: 1

Food: 3

Service: 1

Recommended dishes: Bacon and Cheese Double Steakburger, Sandwich, Burger

Really disappointed the last three times we've been there the floors are either slick as grease or just completely grimy and nasty You have different condiments built on the floor no one's cleaning them up the restaurants just in poor cleaning condition the food this past time was really subpar. I think, they need, new management or more concerned and caring employees

Atmosphere: 1

Food: 2

Service: 2

Disappointing Experience - Unhygienic, Poor Service, and Management Failures in Memphis Area

I’ve had enough of the Freddy’s locations in the Memphis area. It’s not just this one location—based on my recent visits, it seems like the cleanliness, service, and management problems are a widespread issue in this market.

From the moment I walked in, it was clear that cleanliness and customer service were not a priority. There was mold in the fry sauce, custard on the floor, and the floors were dirty. The restaurant had dust everywhere, dirt on the walls, and filthy windows. The tables were sticky, and the bathrooms were disgusting. Even the parking lot had trash scattered about.

The lack of proper hygiene was concerning, too. Employees weren’t wearing gloves or aprons, and I noticed particles in the drink machine and grease on the bag when I received my food. These are basic food safety violations that should never happen.

As for the service, it was just as bad. I waited 9 minutes in line with only one car ahead of me, and still received the wrong order. My steakburger wasn’t made correctly, and the food was messy and sloppy. The staff was rude, and there was only one supervisor trying to manage things—clearly, not enough to keep up with the demand.

What’s worse, this isn’t just an isolated issue at one location—it’s happening across multiple Freddy’s stores in Memphis. The poor service, dirty conditions, and lack of oversight point to a much bigger problem with management in the Memphis area. It’s clear that the leadership, both local and corporate, isn’t addressing these recurring issues.

I won’t be coming back, and I highly suggest you avoid the Memphis Freddy’s locations until they get their act together. This isn’t just a one-time problem—it’s a pattern that needs urgent attention from upper management.

Also to add to the issue I visited the location on a previous date and the lettuce was ice cold with ice chunks in it.

Also, I got a lettuce wrap and it was wrapped like a burrito.

Avoid Freddy’s in Memphis until they fix these serious issues.

Atmosphere: 1

Food: 5

Service: 2

Very friendly staff and wonderful food! 🧡

Atmosphere: 5

Food: 5

Service: 5

Fries are cold! They want answer the phone! Horrible service

Food: 1

Service: 1

Freddy's is classic & consistent. Always Great food! We used our #Veterans Day Free Combo Meals so it was $0.00 today...

Parking: Handicap Parking as well.

Atmosphere: 4

Food: 5

Service: 5

Recommended dishes: Sundaes

Awsome place, great people

Atmosphere: 5

Food: 5

Service: 5