The Honey Baked Ham Company

Disappointed by the Service Right Before Closing

I normally wouldn’t leave a negative review over something like this, but I was genuinely disappointed by the experience. I walked into the restaurant about 10 minutes before closing, fully understanding that it was close to the end of the night—but still during business hours. I wasn’t planning to dine in or place a huge order, just wanted to grab a quick sandwich to-go.
As soon as I approached the counter to order a ham sandwich, the server immediately told me they weren’t making any more sandwiches because they were “about to close.” No alternative offered, just a flat-out refusal to serve something that’s on the regular menu and could easily have been made in a few minutes.
I get that staff are ready to wrap up after a long shift—but if you’re open until a certain time, then customers should be able to order until that time, especially something as simple as a sandwich.
I hope management sees this and encourages better customer service even in those last few minutes before closing. A little kindness and effort go a long way.

Food was good I got a Turkey bacon ranch sandwich meal it was really good n big ..you could eat half n be full n it comes with all the dressings ❤️💕 make sure to ask for extra ranch if your a ranch lover 💕 the lady over the phone was really sweet also 💕💕 we got 2 meals n my mother loved hers Also and saved the other half for later on she said 10/10 recommend jalapeño chips where good 👌

Atmosphere: 5

Food: 4

Service: 5

Great place for purchasing Ham.

Atmosphere: 4

Food: 5

Service: 4

Bought a ham for Thanksgiving. Received multiple complaints about dryness and lack of glaze. Will never buy one from this location again.

Food: 1

Turkey was to sweet it was like ?.

Atmosphere: 5

Food: 1

Jacqueline was very nice and helpful. I truly appreciated her kindness.

Atmosphere: 5

Food: 5

Service: 5

Horrible customer service, went to pick up an order for my job and the cashier was very nonchalant.The order wasn’t even ready at the time it was supposed to be. I can’t speak for my job, but I will not be back.

Atmosphere: 1

Service: 1

First time we ordered from here. We ordered online and scheduled a pick up time. When we arrived, the staff had absolutely no knowledge of our order. We handed them the confirmation we had printed out at home, and they were able to access the order. Only then did they begin preparing our food.Brought the food home and it was made correctly, However, these sandwiches were very small and had very little meat. For a sandwich that was $10, we expected more than 2 slices of ham on a ham and cheese. All we tasted was the bread.We won't return.

Atmosphere: 3

Food: 3

Service: 2

Ham and turkey are awsome. Service from staff is fair, depending on who helps you.

Atmosphere: 5

Food: 5

Service: 4

Incredible food was great for Christmas

Atmosphere: 5

Food: 5

Service: 5

I was serviced by Kayla, Jordan, and Terron on 12/2/24. They were not busy but just as attentive as if they were. Very kind, sweet and helpful.

Atmosphere: 5

Food: 5

Service: 5

Good service is the best. Always, keep up ? the good work. So refreshing.!!

Atmosphere: 2

Food: 4

Service: 3

I preordered and they were so organized so I was in and out. As always the ham was such a big hit. I am doing one for our school luncheon and Christmas.

Atmosphere: 5

Food: 5

Service: 5

We preordered an order for turkey, ham, and macaroni and scheduled a pickup for the day before Thanksgiving. I knew it was going to be busy, obviously. What I didn’t know was going to happen was a line of people around the building. But I definitely understand that can happen the day before Thanksgiving and just got in line with everyone else. The manager(s) and employees were very patient and polite through the entire process. They went as quick as possible and did their best with the situation.

Atmosphere: 5

Food: 5

Service: 5

Apple pie is the best on earth...

Atmosphere: 5

Food: 5

Service: 5