Seems like the employees prepare the food the way that THEY want it as opposed to how I, the customer, asks for the food to be prepared and I don’t like that and I don’t feel valued as a customer because of that.
I know fresh, hot bacon and tots when I feel and taste them and the bacon and tots were NOT fresh and hot. The bacon tasted like it might have been leftover from the day before and it was dry and crunchy like potato chips and fell apart when I bit into it 😡.
I requested to have the bacon sandwich remade and it was around that time when I realized that the tots were nowhere to be found. The employees were either incompetent and failed to listen and follow directions as I specifically asked for my order to be processed or they just decided to cut corners and disregard my request and prepared the order as they wanted to make it.
The bacon was satisfactory the second time around, but I was told that my tots had not been processed with the bacon sandwich order and I would need to pay for the tots separately. I was pissed, but I ordered the tots (again) and I asked to speak to a manager.
The employee took my order BACK INSIDE with her and placed it on the counter while I waited for the manager to come out to my car to talk with me - which meant that my order of tots (and ice cream) would likely be cold (and melted) whenever I eventually got them.
The manager talked to me in a “brash” manner, like I was a child, and didn’t seem to appreciate me speaking up for myself and complaining about my food not being prepared like I’d asked. For whatever reasons, the manager took my receipts and went back into the store.
A different employee brought my order of tots and ice cream to me moments later and I asked for salt for the tots and the employee seemed to have a somewhat nasty attitude about that and told me that she would have to go back in the store to get the salt.
The tots were NOT fresh and hot and I waited for the salt longer than I feel that I should have and just decided to leave without the salt because I was feeling so disrespected and insulted.
These nasty attitudes and lazy dispositions do not go together with customer service and being people persons 😡! They are the ones who voluntarily signed up for this job and they should get a job cleaning toilets or mopping floors or whatever other job that accommodates them exercising that nasty energy instead of working in fast food and with customers if they know that this is not what they REALLY want to do.
Atmosphere: 2
Food: 3
Service: 3
Erika Ashley McEwen
Always fresh
Atmosphere: 5
Food: 5
Service: 5
Carolyn Collins
Ordered the double meat cheeseburger combo. It was horrible, it was cold, potato tots were cold and old. First time at this location, i will not return. Wasted my money sooo disappointed.
Food: 1
Triana White
I’ve lived in Olive Branch for over 15 years and have seen the city grow so much. When sonic got the renovation they’d been needing for such a long time I was so excited. But unfortunately I never want to come here anymore because the wait time is HORRIBLE. I’m Sitting here watching all of these young people just standing around and laughing etc. when I ordered one combo and have been sitting here for 15 minutes. There’s maybe 6 cars in the parking lot. And God forbid I come midday. I’ll be waiting a minimum of 30 minutes. Service is not what it used to be at all. And my strawberry limade has never been made wrong and there’s so much lemon, or whatever they use, in it that I can hardly drink it.
Edit : here I am once again leaving a bad review. My child was given a paper coupon in school a few months ago for a free ice cream cone so I came today to use it and was told they no longer have ice cream cones (what?!?!) so I asked them if they could just put the ice cream in a cup and comp it. they wasted five minutes of my time coming to get the coupon going back inside coming back out to inform me that the coupon was out of date, which I knew it was because the school had scratched it out when it was given to my child and was told that the date did not matter that they will honor the paper coupon. And was then told that the manager said they would not honor it. I mean, what are we talking about here? the ice cream cones were like what $.99 put $.99 worth of ice cream in a cup and not charge a customer that’s also buying other stuff it’s called customer service. Just shameful
Service: 1
Briya G
Ordered fries and a shake , sent the fries back the first time due to the stale taste which meant they had been sitting out all day , proceeded to send them back to the kitchen, they gave me the same fries RE-dropped instead of fresh like I asked . 0/0 wouldn’t recommend.
Atmosphere: 1
Food: 1
Service: 1
Jason Neel
I tried using the online app to place my order, but unfortunately, it wasn’t working, so I ended up ordering at the location, which was no problem. We ordered three drinks—no food—and expected a quick turnaround. However, it took a surprising 45 minutes just to get the drinks. To make things more frustrating, they removed our order from the screen only five minutes after we placed it, giving the impression that it was being handled promptly.
After waiting for quite some time, we pressed the call button again to check on the status of our order. Disappointingly, there was no apology or explanation, and no offer of a refund for the delay. We had also left a tip in advance, but it didn’t feel earned based on this experience.
Unfortunately, this isn’t the first time we’ve encountered similar issues here. I hope the service improves because this location has potential, but consistency and customer service are essential.
Parking: Lot of stalls
Atmosphere: 3
Food: 2
Service: 1
Stephanie Foy
They don't understand the difference between a milkshake and a blast. Milkshakes you can't drink cause it's s chunk of ice cream if I wanted that I'd order a blast
Food: 1
Noble Eagle
Foot long coney doesn't look like the pictures! ?
Atmosphere: 5
Food: 4
Service: 5
Amber Rubin
Delicious! Try what calls to you. Slushies and drinks with flavorings. Yes! Chicken sandwich. Heck yes! Burgers....mmmmmmm. do it!
Fast and friendly service. Order was perfect and our car hop was extremely pleasant
Atmosphere: 4
Food: 4
Service: 5
Recommended dishes: Hot Dog, Corn Dog, Tots, Double Cheeseburger
Dylon Tutor
Asked for honey mustard didn’t get it so called in and they sent out mustard when I asked the server If she had honey mustard she was very rude and walked off
Great service
Atmosphere: 3
Food: 3
Service: 3
Seems like the employees prepare the food the way that THEY want it as opposed to how I, the customer, asks for the food to be prepared and I don’t like that and I don’t feel valued as a customer because of that.
I know fresh, hot bacon and tots when I feel and taste them and the bacon and tots were NOT fresh and hot. The bacon tasted like it might have been leftover from the day before and it was dry and crunchy like potato chips and fell apart when I bit into it 😡.
I requested to have the bacon sandwich remade and it was around that time when I realized that the tots were nowhere to be found. The employees were either incompetent and failed to listen and follow directions as I specifically asked for my order to be processed or they just decided to cut corners and disregard my request and prepared the order as they wanted to make it.
The bacon was satisfactory the second time around, but I was told that my tots had not been processed with the bacon sandwich order and I would need to pay for the tots separately. I was pissed, but I ordered the tots (again) and I asked to speak to a manager.
The employee took my order BACK INSIDE with her and placed it on the counter while I waited for the manager to come out to my car to talk with me - which meant that my order of tots (and ice cream) would likely be cold (and melted) whenever I eventually got them.
The manager talked to me in a “brash” manner, like I was a child, and didn’t seem to appreciate me speaking up for myself and complaining about my food not being prepared like I’d asked. For whatever reasons, the manager took my receipts and went back into the store.
A different employee brought my order of tots and ice cream to me moments later and I asked for salt for the tots and the employee seemed to have a somewhat nasty attitude about that and told me that she would have to go back in the store to get the salt.
The tots were NOT fresh and hot and I waited for the salt longer than I feel that I should have and just decided to leave without the salt because I was feeling so disrespected and insulted.
These nasty attitudes and lazy dispositions do not go together with customer service and being people persons 😡! They are the ones who voluntarily signed up for this job and they should get a job cleaning toilets or mopping floors or whatever other job that accommodates them exercising that nasty energy instead of working in fast food and with customers if they know that this is not what they REALLY want to do.
Atmosphere: 2
Food: 3
Service: 3
Always fresh
Atmosphere: 5
Food: 5
Service: 5
Ordered the double meat cheeseburger combo. It was horrible, it was cold, potato tots were cold and old. First time at this location, i will not return. Wasted my money sooo disappointed.
Food: 1
I’ve lived in Olive Branch for over 15 years and have seen the city grow so much. When sonic got the renovation they’d been needing for such a long time I was so excited. But unfortunately I never want to come here anymore because the wait time is HORRIBLE. I’m Sitting here watching all of these young people just standing around and laughing etc. when I ordered one combo and have been sitting here for 15 minutes. There’s maybe 6 cars in the parking lot. And God forbid I come midday. I’ll be waiting a minimum of 30 minutes. Service is not what it used to be at all. And my strawberry limade has never been made wrong and there’s so much lemon, or whatever they use, in it that I can hardly drink it.
Edit : here I am once again leaving a bad review.
My child was given a paper coupon in school a few months ago for a free ice cream cone so I came today to use it and was told they no longer have ice cream cones (what?!?!) so I asked them if they could just put the ice cream in a cup and comp it. they wasted five minutes of my time coming to get the coupon going back inside coming back out to inform me that the coupon was out of date, which I knew it was because the school had scratched it out when it was given to my child and was told that the date did not matter that they will honor the paper coupon. And was then told that the manager said they would not honor it. I mean, what are we talking about here? the ice cream cones were like what $.99 put $.99 worth of ice cream in a cup and not charge a customer that’s also buying other stuff it’s called customer service. Just shameful
Service: 1
Ordered fries and a shake , sent the fries back the first time due to the stale taste which meant they had been sitting out all day , proceeded to send them back to the kitchen, they gave me the same fries RE-dropped instead of fresh like I asked . 0/0 wouldn’t recommend.
Atmosphere: 1
Food: 1
Service: 1
I tried using the online app to place my order, but unfortunately, it wasn’t working, so I ended up ordering at the location, which was no problem. We ordered three drinks—no food—and expected a quick turnaround. However, it took a surprising 45 minutes just to get the drinks. To make things more frustrating, they removed our order from the screen only five minutes after we placed it, giving the impression that it was being handled promptly.
After waiting for quite some time, we pressed the call button again to check on the status of our order. Disappointingly, there was no apology or explanation, and no offer of a refund for the delay. We had also left a tip in advance, but it didn’t feel earned based on this experience.
Unfortunately, this isn’t the first time we’ve encountered similar issues here. I hope the service improves because this location has potential, but consistency and customer service are essential.
Parking: Lot of stalls
Atmosphere: 3
Food: 2
Service: 1
They don't understand the difference between a milkshake and a blast. Milkshakes you can't drink cause it's s chunk of ice cream if I wanted that I'd order a blast
Food: 1
Foot long coney doesn't look like the pictures! ?
Atmosphere: 5
Food: 4
Service: 5
Delicious! Try what calls to you. Slushies and drinks with flavorings. Yes! Chicken sandwich. Heck yes! Burgers....mmmmmmm. do it!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Mozzarella Sticks, Popcorn Chicken, Tater Tots, Tots, Sandwich, Fries
Restaurantji Recommends
Like it but to high now on food prices
Atmosphere: 5
Food: 5
Service: 5
Friendly staff. Love the groovy fries.
Atmosphere: 4
Food: 4
Service: 5
Fast and friendly service. Order was perfect and our car hop was extremely pleasant
Atmosphere: 4
Food: 4
Service: 5
Recommended dishes: Hot Dog, Corn Dog, Tots, Double Cheeseburger
Asked for honey mustard didn’t get it so called in and they sent out mustard when I asked the server If she had honey mustard she was very rude and walked off
Atmosphere: 1
Food: 3
Service: 1
Great cookie dough shake
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Mozzarella Sticks, Double Cheeseburger, Fries
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