Great American Cookies

We love Great American Cookie in Oxford! We’ve never had a bad experience. Every time I’ve ordered a cookie cake it has tasted so good and the decorating is top notch! We ordered one large rectangular cake for my daughters birthday and picked it up today before her party - it was perfect! 10/10!!

I always stop in when I'm craving something chocolate. I love the chocolate chip cookies. The people that work there are friendly and always have a smile.

While purchasing cookies with my debit card, the machine locked up and the restart didn't work either. I then paid in cash only to have the charge show up a few minutes later (while still in the store) from my bank. I asked the person to refund my cash, but she said she couldn't open the register. She said the manager would resolve the issue in the morning. The manager did call me back, but said to wait for my bank to refund the charge. I've waited several days and still no refund. I call the store during business hours and it just rings; then the voice-mail message says there is no more space to leave a message. This needs to get resolved more quickly when it's their error. They don't seem to care much about customers.

How many times do I have to call to get someone to pick up the phone? Last year I had problems when I placed an order for a cookie cake they ended up canceling my order because they didn’t have the right size box but I would have took the cake in any size box but they just cancelled the order instead. I placed an order a week ago for a cookie cake and I’ve tried calling multiple times today just to make sure my cookie cake will be ready and I can’t get anyone on the phone I have called multiple multiple times.

The quality of service and product have declined drastically. They now use a marshmallow cream for the cookies instead of the traditional icing that was so good. The cookies are very crumbly and the blonde that works there is openly rude to the other employees. Try insomniac cookies on the square they have great cookies and friendly staff.

Best place for cookies especially the pecan Cookies

The cookies have a bad after taste and a little on the pricey side for them not too be good as they looked.

The cookies have a bad after taste and a little on the pricey side for them not too be good as they looked.

This is my second stop at the MSC in Oxford while being in town... Both stops at the request of my youngest son. We left both times empty handed. BOTH ABSOLUTELY HORRIBLE EXPERIENCES. Both employees there were rude and disgusting!!! Who runs this place???!!

Ordered a custom cookie cake and was able to pick up same day! It was super cute and exactly what I was looking for.

Amanda is the best!! I love ordering cookie cakes with her! The designs and lettering always look great and they are always ready when I pick up!

Amanda is the best!! I love ordering cookie cakes with her! The designs and lettering always look great and they are always ready when I pick up!

Soda machine was out for a week, then they ran out of carbonation the week after. Today, they open at 11:00 and the doors are still locked. Not returning. I like sweets, but I like a business that has their stuff together. Opening on time is a very basic non-negotiable aspect of business.

Awesome cookies that take you back to your younger days.

Great place to fix your sweet tooth.