Came here for brunch 10/8 and came in at 1130, the wait was 30 minutes, we were sat within the 30 minutes but still did not get our food order until 215. After sitting down for over 2 hours the wait was abysmal. Server was pleasant and it’s not her fault but if I had known it was going to take nearly 3 hours to be fed I would have gone to Mcdonalds.
Charles Barber
Worst service ever! I don’t blame the waitstaff, the management is handled by a bunch of kids who don’t really know how to handle the issues. Management of this place is abysmal. Atmosphere is great, with proper management could be a top spot! Doubt we will return.
Atmosphere: 4
Food: 3
Service: 1
Benjamin Lang
Really nice live music, we really enjoyed it!
Atmosphere: 5
Food: 4
Service: 4
jodi ray
I have personally worked for the owner and was very disrespected by the Chadwick’s.
Freddy Preston
ripoff covers.
Gagan Dangi
Horrible place to come for lunch on Sundays. Waited for 2.5 hours for food and it was still not served.
Madisyn Beals
Really slow customer service during brunch
Hannah Phillips
I've come here in the past, and the food is always good. Today, though, we waited for an hour and a half and never got our food. We also never got a water refill. We did get our appetizer, so we did pay for that and eventually left. This is not to say that Rafters is a bad restaurant because the food and drinks are good! Like any restaurant experience, sometimes there are bad service days and today was one of them.
Having read that this was the “best brunch in Oxford“, I was quite excited to stop in. It is located in the upstairs area of a wonderful older building. As the name might giveaway, you can see the large rafters and feel like you are a part of something magical. Unfortunately the only reason this review receives two stars is the interior space.Realizing that we are in the midst of a labor shortage, I am reticent to comment on staff. There are, however, instances where it cannot be avoided. It appears that the two hostesses on duty do not care for one another. I, and a large waiting party, got to witness some of their sniping. It appears that one of the hostesses, also charged with bussing tables, was not thrilled about working this day. Her efforts are wiping the table consisted of one spray to a tiny corner follow by random swipes with a rag. Our waiter seem to be an earnest young man who wanted to get through the basics of his job. This at least allowedone of our party to get a refill, but I was not so lucky.We ordered the chicken and waffles, and the adult grilled cheese with fries. The crust of the chicken is actually quite tasty. It has just the right amount of spice and is thick and golden. The rest of the meal was terrible, mostly because it was ice cold. No one in the history of the world has ever had a decent cold grilled cheese sandwich. Maybe it was just an off day for them, although they didn’t seem to be overwhelmingly busy. Based upon today I must disagree with anyone who claims this to be the best brunch in Oxford.
Kimberly Taylor
This was absolutely one of the WORST restaurant experiences I’ve ever had. We sat in there for over 2 hours waiting on our food with no warning that is was going to take that long. We had terrible customer service and when the food finally came it was cold and missing sides. We never got all of our missing sides or a replacement on the cold food. I usually never write reviews but this one is worth noting. Out of the tables around us we all had the same experience. The table next to us finally just got up and left. The only good thing is after asking to talk to the manager about our experience our waitress voided our tickets.Terrible experience in general!!
Dennis Dye
Exceptional food located at Sardis Lake Marina near Engineers Point on Sardis upper lake. The fried shirt is very good and try the fried okra. Nice outdoor seating, music on the weekends, beer and liquor are available for purchase inside the restaurant. Responsive staff and good management allow a nice place to relax in the evening or daytime while enjoying the lake on or off the water.
Karl R
ZERO sense of urgency and even less concern for the customer. We've been here many times and had some of the best crawfish in town. We've met the owner and his father who were great BUT today was awful. We stopped in for lunch and were told a table would be ready soon. When the hostess took us there she had to bus it herself while we stood there. Fortunately it was around the corner and we could hear ourselves over the live band. We waited for ten minutes and no wait staff came to our table despite seeing our waitress come to other tables next to us but never acknowledged our presence. The hostess returned and asked if we had been waited on. Then apologized and said she had told our waitress and she should be there soon. When she arrived we had plenty of time to look over the menu so we ordered both drinks and food. Twenty minutes later she return and informed us the it would be another thirty minutes for our food. We asked her to confirm that and she returned promptly with the same information. We decided not to wait so she said she would get our bill for the mimosa and ice tea. REALLY? She then proceeded to go to other tables and not get our bill. We left cash on the table and fled, never to return.
I was there for A/C system install.
Atmosphere: 5
I always have good time at Rafters!
Atmosphere: 5
Food: 5
Service: 5
Came here for brunch 10/8 and came in at 1130, the wait was 30 minutes, we were sat within the 30 minutes but still did not get our food order until 215. After sitting down for over 2 hours the wait was abysmal. Server was pleasant and it’s not her fault but if I had known it was going to take nearly 3 hours to be fed I would have gone to Mcdonalds.
Worst service ever! I don’t blame the waitstaff, the management is handled by a bunch of kids who don’t really know how to handle the issues. Management of this place is abysmal. Atmosphere is great, with proper management could be a top spot! Doubt we will return.
Atmosphere: 4
Food: 3
Service: 1
Really nice live music, we really enjoyed it!
Atmosphere: 5
Food: 4
Service: 4
I have personally worked for the owner and was very disrespected by the Chadwick’s.
ripoff covers.
Horrible place to come for lunch on Sundays. Waited for 2.5 hours for food and it was still not served.
Really slow customer service during brunch
I've come here in the past, and the food is always good. Today, though, we waited for an hour and a half and never got our food. We also never got a water refill. We did get our appetizer, so we did pay for that and eventually left. This is not to say that Rafters is a bad restaurant because the food and drinks are good! Like any restaurant experience, sometimes there are bad service days and today was one of them.
Restaurantji Recommends
Good atmosphere. It does have a limited menu
Having read that this was the “best brunch in Oxford“, I was quite excited to stop in. It is located in the upstairs area of a wonderful older building. As the name might giveaway, you can see the large rafters and feel like you are a part of something magical. Unfortunately the only reason this review receives two stars is the interior space.Realizing that we are in the midst of a labor shortage, I am reticent to comment on staff. There are, however, instances where it cannot be avoided. It appears that the two hostesses on duty do not care for one another. I, and a large waiting party, got to witness some of their sniping. It appears that one of the hostesses, also charged with bussing tables, was not thrilled about working this day. Her efforts are wiping the table consisted of one spray to a tiny corner follow by random swipes with a rag. Our waiter seem to be an earnest young man who wanted to get through the basics of his job. This at least allowedone of our party to get a refill, but I was not so lucky.We ordered the chicken and waffles, and the adult grilled cheese with fries. The crust of the chicken is actually quite tasty. It has just the right amount of spice and is thick and golden. The rest of the meal was terrible, mostly because it was ice cold. No one in the history of the world has ever had a decent cold grilled cheese sandwich. Maybe it was just an off day for them, although they didn’t seem to be overwhelmingly busy. Based upon today I must disagree with anyone who claims this to be the best brunch in Oxford.
This was absolutely one of the WORST restaurant experiences I’ve ever had. We sat in there for over 2 hours waiting on our food with no warning that is was going to take that long. We had terrible customer service and when the food finally came it was cold and missing sides. We never got all of our missing sides or a replacement on the cold food. I usually never write reviews but this one is worth noting. Out of the tables around us we all had the same experience. The table next to us finally just got up and left. The only good thing is after asking to talk to the manager about our experience our waitress voided our tickets.Terrible experience in general!!
Exceptional food located at Sardis Lake Marina near Engineers Point on Sardis upper lake. The fried shirt is very good and try the fried okra. Nice outdoor seating, music on the weekends, beer and liquor are available for purchase inside the restaurant. Responsive staff and good management allow a nice place to relax in the evening or daytime while enjoying the lake on or off the water.
ZERO sense of urgency and even less concern for the customer. We've been here many times and had some of the best crawfish in town. We've met the owner and his father who were great BUT today was awful. We stopped in for lunch and were told a table would be ready soon. When the hostess took us there she had to bus it herself while we stood there. Fortunately it was around the corner and we could hear ourselves over the live band. We waited for ten minutes and no wait staff came to our table despite seeing our waitress come to other tables next to us but never acknowledged our presence. The hostess returned and asked if we had been waited on. Then apologized and said she had told our waitress and she should be there soon. When she arrived we had plenty of time to look over the menu so we ordered both drinks and food. Twenty minutes later she return and informed us the it would be another thirty minutes for our food. We asked her to confirm that and she returned promptly with the same information. We decided not to wait so she said she would get our bill for the mimosa and ice tea. REALLY? She then proceeded to go to other tables and not get our bill. We left cash on the table and fled, never to return.
Loading...