i came through on 1/22/26 at about 12:30 am. i ordered a mac and cheese, and a big bacon cheese burger meal. i’ve ordered this exact thing sooo many times. i used to love eating here and loved the burgers but i don’t see myself coming back. i live about 15 minutes away. when i got home and bit into my burger i felt it squish, which was unusual. i then looked down and saw an extremely pink patty. i split it open and saw that it was incredibly raw. i was sick to my stomach. i took a photo then threw it away. i came back up here at 2:12 pm with the photo of the burger and showed the cashier. she smiled and goes “oh no! it’s cooked. they’re supposed to be cooked medium rare. there’s nothing we can do. next time tell them to cook it longer. if you would have brought it back up here when you bought it, we would have recooked the patty but now we can’t do anything.” i felt this was extremely rude and unprofessional. a refund, a new burger, anything would have been better than that response. i submitted a ticket to the guest help line and the lady i spoke to was shocked about the customer service. if you’re going to cook your burgers “medium rare” aka raw, at least have it mentioned on the menu or notify the customers at the time of order. but i don’t think i should have to ask for my food to be cooked longer at a fast food restaurant. DO BETTER
Atmosphere: 2
Food: 1
Service: 1
Michael Williams
Maybe the last fast food place ,that is fast and tastes like food. Located at the Loves on interstate 59 and 26.
Atmosphere: 4
Food: 4
Service: 4
William Kilpatrick
The employees are super nice and always pleasant. I get lunch or dinner there at least once a week when I am in the area.
Atmosphere: 5
Food: 5
Service: 5
J BIRD
All of the other Arby's restaurants need to make the French Dip like the one I just got, maybe make a training video for the other stores
Kathy Esther
Sausage egg and cheese wrap was excellent!
Atmosphere: 5
Food: 5
Service: 5
Jammon Davis
The over night manager is the highlight of the visit.
Food: 3
Tresebabe
The food was delicious it was a great choice being that I was stopping next door for gas and they didn't really have any hot food ready. The staff was really nice they made it hot and ready to go!
Atmosphere: 5
Food: 5
Service: 5
Laid Back
Service is bad
Dkce
All ice. No pop. Everything was pre-made and under the light. Lady asked so many promo questions.
This is inside the Love's truck stop and ran by the store. This is one of the better run stores as the meat is warm and food is great. Some may get put off by the constant announcements from the truck stop however.
Atmosphere: 4
Food: 5
Service: 5
262randyt
The roast beef was cold . Service was extremely slow . I honestly do not think that these people care one way or the other . I will never stop here again
Food fresh, service friendly, restaurant clean.
Atmosphere: 3
Food: 3
Service: 4
i came through on 1/22/26 at about 12:30 am. i ordered a mac and cheese, and a big bacon cheese burger meal. i’ve ordered this exact thing sooo many times. i used to love eating here and loved the burgers but i don’t see myself coming back. i live about 15 minutes away. when i got home and bit into my burger i felt it squish, which was unusual. i then looked down and saw an extremely pink patty. i split it open and saw that it was incredibly raw. i was sick to my stomach. i took a photo then threw it away. i came back up here at 2:12 pm with the photo of the burger and showed the cashier. she smiled and goes “oh no! it’s cooked. they’re supposed to be cooked medium rare. there’s nothing we can do. next time tell them to cook it longer. if you would have brought it back up here when you bought it, we would have recooked the patty but now we can’t do anything.” i felt this was extremely rude and unprofessional. a refund, a new burger, anything would have been better than that response. i submitted a ticket to the guest help line and the lady i spoke to was shocked about the customer service. if you’re going to cook your burgers “medium rare” aka raw, at least have it mentioned on the menu or notify the customers at the time of order. but i don’t think i should have to ask for my food to be cooked longer at a fast food restaurant. DO BETTER
Atmosphere: 2
Food: 1
Service: 1
Maybe the last fast food place ,that is fast and tastes like food.
Located at the Loves on interstate 59 and 26.
Atmosphere: 4
Food: 4
Service: 4
The employees are super nice and always pleasant. I get lunch or dinner there at least once a week when I am in the area.
Atmosphere: 5
Food: 5
Service: 5
All of the other Arby's restaurants need to make the French Dip like the one I just got, maybe make a training video for the other stores
Sausage egg and cheese wrap was excellent!
Atmosphere: 5
Food: 5
Service: 5
The over night manager is the highlight of the visit.
Food: 3
The food was delicious it was a great choice being that I was stopping next door for gas and they didn't really have any hot food ready. The staff was really nice they made it hot and ready to go!
Atmosphere: 5
Food: 5
Service: 5
Service is bad
All ice. No pop. Everything was pre-made and under the light. Lady asked so many promo questions.
Food: 2
Service: 2
Restaurantji Recommends
Pretty good
Atmosphere: 5
Food: 1
Service: 4
This is inside the Love's truck stop and ran by the store. This is one of the better run stores as the meat is warm and food is great. Some may get put off by the constant announcements from the truck stop however.
Atmosphere: 4
Food: 5
Service: 5
The roast beef was cold . Service was extremely slow . I honestly do not think that these people care one way or the other . I will never stop here again
Food just tastes bland no flavor anymore
They made my potato cakes fresh!!!!
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