(This has happened more than once when I go in an order) Lady at the counter suffers from attentional narrowing. She stops taking orders and talks to coworkers way too much about frivolous things while customers patiently wait. Coffee was absolutely disgusting.
Atmosphere: 5
Food: 1
Service: 1
Jameela Ayoub
Only used the drive thru and there was a line but it went pretty quick in my opinion. Kind folks working there and good food to as always.
Atmosphere: 5
Food: 5
Service: 5
Jeffrey Planchard
I have a wife and five kids, so seven different orders at once right at 3:30 when the place is packed after school gets out.
Well, it was hard for even me to keep track of my order. Luckily Bethany was my Chik Fil-a associate. She was not only affable and kind, but infinitely patient.
At point all my kids had gotten their milkshakes, and I decided that yes, I wanted one too.
No problem for Bethany. Took my order right then and there. And I almost forgot the best part, with all the kid-related food chaos, I accidentally drove off without my milkshake and parked close by for us to eat.
Bethany chased me down and reminded me sweetly that I had forgotten my milkshake and then 2 min later walked all the way out to me.
Drive through can really be trying for parents of young kids. Most often fast food staff is oblivious, annoyed, or worse, actively angry and inappropriate if you try and change an order.
Not at this Chik Fil-a and not with Bethany. I really noticed and appreciated the kindness and extra effort
HORRIBLE experience 😪 the lead manager today was soooo rude to me this morning as I was picking up a mobile order. She canceled my order. She didn't try to make it right AT ALL! My card was charged for a meal I didn't receive because the manager wanted to be petty! Honestly, she smelled bad and had makeup on that a bartender would have after a long shift. Not a professional look, considering this is a Chick-fil-A.
I ordered before breakfast ended. I ordered at 10:21 am and got there at 10:30 am. Why was my order not on the shelf?! Never had an issue with any other Chick-fil-A locations like this... my card was charged, and I got nothing!!! Bad bad bad customer service experience 😑 I usually don't leave negative reviews... please find another manager 🙏 She was the worst I've ever seen.
Service: 1
Amanda Ladner
Never misses
Atmosphere: 5
Food: 5
Service: 5
Janet Hexum
If you’re going to have a flag pole someone needs to learn flag etiquette. Your flag should be at half mast at this time.
Atmosphere: 5
Food: 5
Service: 5
1lifetolive1000
Mrs. SARAH AND Mr. CODY we above to correct the minor issue and they did it with a smile.. i greatly enjoy the staff at highland colony location.. they are always so nice ❤️❤️
Atmosphere: 4
Food: 4
Service: 5
Anna Kate Bertolet
They always remember tortilla strips with the chicken tortilla soup! Sometimes, I even get extra(s).
It’s the telling me they don’t see an order but I have an online receipt, it’s the people asking where it is but I already paid money. I’m sure they just closed out the order because they wanted to and I’m also a restaurant manager as well, if you don’t control your night staff your store will fail. My staff would never embarrass me like that, get it together. You are a Chicfila your standards are LOW.
Cade Slay
Not sure about everyone else but I’ve been in and out every time.
Atmosphere: 5
Food: 5
Service: 5
IMANE ELRHOMARI
We are eating there almost every week since their opening because it is near our therapist but I compared to clinton one the clinton one is the best. They need to change the manager there and some of employees
Atmosphere: 2
Food: 4
Service: 2
Recommended dishes: Grilled Chicken Sandwich
Dima Asanov
Here they take your order BEFORE you see a menu. It's 2 car lengths down.
& if you're like HUH, they will look at you like WUH and make you feel like the dumb one
Michael Dylan McGraw (Dylan)
Ain't what it used to be, quality of staff and service has decreased dramatically.
(This has happened more than once when I go in an order) Lady at the counter suffers from attentional narrowing. She stops taking orders and talks to coworkers way too much about frivolous things while customers patiently wait.
Coffee was absolutely disgusting.
Atmosphere: 5
Food: 1
Service: 1
Only used the drive thru and there was a line but it went pretty quick in my opinion. Kind folks working there and good food to as always.
Atmosphere: 5
Food: 5
Service: 5
I have a wife and five kids, so seven different orders at once right at 3:30 when the place is packed after school gets out.
Well, it was hard for even me to keep track of my order. Luckily Bethany was my Chik Fil-a associate. She was not only affable and kind, but infinitely patient.
At point all my kids had gotten their milkshakes, and I decided that yes, I wanted one too.
No problem for Bethany. Took my order right then and there. And I almost forgot the best part, with all the kid-related food chaos, I accidentally drove off without my milkshake and parked close by for us to eat.
Bethany chased me down and reminded me sweetly that I had forgotten my milkshake and then 2 min later walked all the way out to me.
Drive through can really be trying for parents of young kids. Most often fast food staff is oblivious, annoyed, or worse, actively angry and inappropriate if you try and change an order.
Not at this Chik Fil-a and not with Bethany. I really noticed and appreciated the kindness and extra effort
Atmosphere: 5
Food: 5
Service: 5
Quick and good food
Atmosphere: 5
Service: 5
Recommended dishes: Salads, Grilled Chicken Sandwich
HORRIBLE experience 😪 the lead manager today was soooo rude to me this morning as I was picking up a mobile order. She canceled my order. She didn't try to make it right AT ALL! My card was charged for a meal I didn't receive because the manager wanted to be petty! Honestly, she smelled bad and had makeup on that a bartender would have after a long shift. Not a professional look, considering this is a Chick-fil-A.
I ordered before breakfast ended. I ordered at 10:21 am and got there at 10:30 am. Why was my order not on the shelf?! Never had an issue with any other Chick-fil-A locations like this... my card was charged, and I got nothing!!! Bad bad bad customer service experience 😑 I usually don't leave negative reviews... please find another manager 🙏 She was the worst I've ever seen.
Service: 1
Never misses
Atmosphere: 5
Food: 5
Service: 5
If you’re going to have a flag pole someone needs to learn flag etiquette.
Your flag should be at half mast at this time.
Atmosphere: 5
Food: 5
Service: 5
Mrs. SARAH AND Mr. CODY we above to correct the minor issue and they did it with a smile.. i greatly enjoy the staff at highland colony location.. they are always so nice ❤️❤️
Atmosphere: 4
Food: 4
Service: 5
They always remember tortilla strips with the chicken tortilla soup! Sometimes, I even get extra(s).
Kid-friendliness: No playground at this location
Wheelchair accessibility: Accessible bathrooms, ramps, handicap parking
Atmosphere: 5
Food: 5
Service: 5
The slowest chic fil a ever. They really need to do better.
Atmosphere: 1
Food: 3
Service: 1
Restaurantji Recommends
It’s the telling me they don’t see an order but I have an online receipt, it’s the people asking where it is but I already paid money. I’m sure they just closed out the order because they wanted to and I’m also a restaurant manager as well, if you don’t control your night staff your store will fail. My staff would never embarrass me like that, get it together. You are a Chicfila your standards are LOW.
Not sure about everyone else but I’ve been in and out every time.
Atmosphere: 5
Food: 5
Service: 5
We are eating there almost every week since their opening because it is near our therapist but I compared to clinton one the clinton one is the best. They need to change the manager there and some of employees
Atmosphere: 2
Food: 4
Service: 2
Recommended dishes: Grilled Chicken Sandwich
Here they take your order BEFORE you see a menu. It's 2 car lengths down.
& if you're like HUH, they will look at you like WUH and make you feel like the dumb one
Ain't what it used to be, quality of staff and service has decreased dramatically.
Atmosphere: 1
Food: 5
Service: 1
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