Dairy Queen Grill & Chill

I went there three times , the food was ok but every single time the staff had bad attitude . I Will not be back at this location.

Atmosphere: 1

Food: 2

Service: 1

So I ordered a banana split. They were out of bananas! Seriously?

Everything was great, but one thing, they didn't put any Tartar Sauce on my fish sandwich.

Atmosphere: 5

Food: 5

Service: 5

Waiter was very rude and did not appear to want to be at work. He was also rude to the guest before me

Atmosphere: 1

Service: 1

This fast food experience was the most spectacular I ever received, not only were the staff kind, the customers too! The Cookies and cream blizzard and fries were the best! My mother also liked the strawberry sundae, best experience ever, Will come back!

Atmosphere: 5

Food: 5

Service: 5

I order 3 blizzards and 1 sundae but they put on my receipt 3 blizzards and 2 sundaes. I ordered all mediums and all the blizzards were smalls. The cashier had terrible attitude and was blamed me for them making a mistake. The order took forever and me and my kids left as soon as we got our order. As we left I heard the employees talking about us as we left. Great food terrible service.

Atmosphere: 2

Food: 4

Service: 1

Just here to share that I had a very pleasant experience purchasing a DQ birthday cake from this location! The current GM, Gekyrius was very welcoming, prompt, and professional to help me with my cake pickup! He was also very prompt to add a custom tag to the cake. He’s a wonderful asset to this DQ location. Thanks for a great visit to DQ!

Atmosphere: 4

Food: 5

Service: 5

Spent my ENTIRE 30 minute lunch break waiting on this food & i had to go in there and ask for a refund for my food to come out and when it did i was handed the bag with no apology no anything attitude doesn’t display concern for their customer experience at all pls save your money

Atmosphere: 1

Food: 1

Service: 1

It took 40 minutes to get 2 blizzards and fries. Poor service

Atmosphere: 5

Food: 5

Service: 1

I ordered a s’mores blizzard with fudge and I got a regular Oreo blizzard but was charged for the one I ordered.

Atmosphere: 1

Food: 1

Service: 1

Waited past 30 minutes for my order. 1 combo, 1 salad, 1 sundae. Doordashers got served quick as they walk in. Got home to rez and guess what? No fries. 23.00 order and no fries.

Atmosphere: 3

Food: 3

Service: 1

How in the world can the ice cream have NO flavor? We ordered the peanut buster order and three blizzards. Ice cream had zero flavor, it was just white and cold.

Atmosphere: 1

Food: 1

Service: 2

They food was nasty they cuss me out and everything

Extremely Disappointed – Poor Service, No Accountability

I don’t typically write negative reviews, but my experience at the Dairy Queen located at 6952 Old Canton Rd, Ridgeland, MS was beyond disappointing and needs to be addressed.

On April 6, 2025, I placed a mobile order through the Dairy Queen app at 8:00 PM for a 6-piece Honey BBQ Sauced & Tossed Chicken Strip Meal with ranch and fries. The app confirmed my order would be ready by 8:12 PM. I arrived at the location at 8:08 PM and entered the drive-thru line, expecting a fairly quick pickup since the order was placed well in advance.

Instead, I waited in line for over 40 minutes and did not reach the drive-thru window until 8:50 PM. Once I got there, I could see that my food was only just starting to be prepared. This completely defeated the purpose of ordering ahead, and I was incredibly frustrated by the lack of efficiency.

I politely asked the employee at the window if there was any kind of coupon or compensation for the delay. She stepped away, presumably to speak with a manager, and returned about 10 minutes later with a flat “no.” No apology, no explanation, and no attempt to make the situation right.

When I asked to speak directly with a manager, I overheard through the window that the manager, Niko, refused to come speak with me. Then I overheard a staff member say, “Get her—just get her a damn cone,” which was shockingly unprofessional and disrespectful. I felt completely disregarded and belittled as a paying customer.

As someone who has worked in fast food, I understand that delays can happen. But this was not just about being busy—it was about how poorly the situation was handled. There was no accountability, no urgency, and no respect shown throughout the entire process.

I’ve now submitted multiple complaints—one directly to the location and another through Dairy Queen’s corporate site—and still have not received any form of response. Not even an acknowledgment of my concern.

This review is not about getting free food. It’s about the fact that I was treated poorly, dismissed when I tried to address it, and ignored after following the proper channels to resolve the issue. That’s not how a business—especially one with the reputation and resources of Dairy Queen—should treat its customers.

I truly hope this encourages both the Ridgeland location and Dairy Queen corporate to take customer service more seriously. A simple apology and willingness to do better would have gone a long way.

Atmosphere: 1

Food: 2

Service: 1

I am STILL waiting. And while waiting, 5 people behind received their order, and I only ordered a #3 combo.... Then whilst waiting, the guy comes out and asks what did I order?.........never again.

Atmosphere: 1

Service: 1