Firehouse Subs Lake Harbour Dr.

The loaded steak and cheese was fabulous. I can't wait to go back.

Atmosphere: 5

Food: 5

Service: 5

The people are very friendly. They know me by name and the food is fantastic! They give you a lot more meat than their competitors

Atmosphere: 5

Food: 5

Service: 5

Only complaint is that I wish the music was quieter, but it’s overall a nice place to eat. Staff is friendly, restaurant is clean, and food is good quality.

Atmosphere: 4

Food: 5

Service: 5

My bf and I came in last night around 9:38 we walk up to the counter getting ready to place our order, and one the employees said “y’all love coming in here before closing” and then rolled her eyes. As she was taking my order she had the nastiest attitude everrr i also asked for oil and vinegar.. and didn’t get that. Another costumer came in right after us and she didn’t have that same attitude iguess because she knew her. Finally get home to eat my sandwich and almost get to the end of it and it’s a piece of hair in it. The sandwich was good before that..good service just wasn’t there.

Today, I had several orders to make for my coworkers and I. Decided to place them all in person. The young lady that took my orders was very professional, polite, and patient with me.

Atmosphere: 5

Food: 5

Service: 5

I placed an online order for three sandwiches: a medium hoagie, a tuna sandwich, and a large hero. It was raining that day, so I had someone pick up the order for me and bring it back to the office.

First red flag: the to-go order didn’t have the receipt attached to the bag (as it usually does). Second, only one sandwich—the tuna—was correct. The others were wrong:

The Hook & Ladder was made as a turkey club, which included bacon.

The Hero was made as a Hook & Ladder.

When I called the store to point this out, I was met with resistance and attitude instead of concern. When I explained the mistake, the staff member argued with me—saying sandwiches don’t come with bacon, in a tone that suggested I wasn’t being truthful. On top of that, the turkey club had been sliced with the same knife used on a meatball sub, so it had marinara sauce residue on it. That’s unacceptable cross-contamination.

I explained that I would bring the incorrect sandwiches back (in the rain) so they could be corrected. I made it clear that the tuna sandwich would not be returned because it was fine. Her odd, almost defiant response was, “Oh, I won’t be remaking the tuna sandwich.” That made no sense, as I never asked her to remake it.

When my runner brought the sandwiches back, the staff continued to argue with him. After pointing out the cross-contamination issue, the response we got was that using the same knife without cleaning it was “common practice.” That’s not just careless—it’s unsanitary.

At that point, I told him to leave the sandwiches. It wasn’t worth the grief. Only then did she say she was “ok” to remake the order, but by then I had no confidence in their food safety or customer service.

Mistakes happen—we all understand that—but as a paying customer, I expect at least a basic apology and a willingness to make it right without an argument. Instead, I experienced rudeness, excuses, and unsafe food handling practices.

I used to enjoy this location, but after this experience, I won’t be spending my hard-earned money or valuable time here anymore. There are too many businesses willing to make a simple lunch order correctly—and treat customers with respect.

Atmosphere: 1

Food: 1

Service: 1

Loved everything got the Philly cheesesteak and it was delicious will be back

Atmosphere: 5

Food: 5

Service: 5

Always excellent

Atmosphere: 5

Food: 5

Service: 5

Outstanding! staff was friendly and lady who waited on me was very talkative. I ordered the philly cheesesteak and it is hands down the best philly cheese steak around here even beats jersey mikes. It was tender and cut very thin. I hate chunky meat. I ordered the small so it was more like a snack than a meal but i wasn't very hungry. It comes with a yummy pickle pear on side. all cost about $9 so it was a good price. cant wait to go back!

Atmosphere: 5

Food: 5

Service: 5

One of the best sandwiches I have had in quite a while!

Atmosphere: 5

Food: 5

Service: 5

Every sandwich is made perfectly and the taste.... Oh my God!! Love it!

My service was top tier and the food was hot & fresh!

Quick service, good food

Great food and is ready on time!!

My coffee hot was served to me cold . My taste more like milk than coffee I was very disappointed So asked the young lady at the window could she heat the coffee up she took over 30 minutes to bring my coffee back to the window no napkins