Koestler Prime

I was thrilled to celebrate my son’s 17th birthday at this restaurant, one of his favorites. Unfortunately, it turned out to be a very disappointing night. I had made a reservation online two weeks in advance and received a confirmation that someone would contact me to confirm it. Someone did, and I spoke to a gentleman who confirmed the reservation. However, he informed me that due to legislation in session, they could only accommodate six guests, not eight, and that splitting tables was not allowed. We decided to proceed with six guests and informed the additional guest that we could no longer accommodate them.

Before arriving at the restaurant today, I called to confirm whether outside cake was allowed. The young lady informed me that there was a $30 service charge. I then asked her to confirm my reservation since I hadn’t received a reminder.

She informed me that she couldn’t find a reservation under my name. She asked if it could be listed under a different name, but I declined. She then asked me to send a screenshot of the pending reservation, which I did. I recounted my conversation with the gentleman who had called me. She informed me that no men take reservations and suggested that it could have been the owner or another gentleman.

I expressed my disappointment, as my son had been eagerly looking forward to this celebration for weeks. Since several guests were already there, I decided to go inside and speak to a manager. Upon arriving, I was greeted by several hosts, and one lady introduced herself as a manager. I explained the situation, and she informed me that I hadn’t spoken to anyone there, especially a man, because they prefer not to make reservations. She also said that I had spoken to all the hosts, though I had only spoken with one.

I was very disappointed with her unprofessional behavior and the fact that she had shared my call with everyone. I explained that this would have been easier to accept if it weren’t my child’s birthday, and he had been eagerly anticipating it for weeks. However, she informed me that they do allow child birthday dinners, which made the situation even more confusing. This isn’t my family’s first time patronizing this restaurant. We don’t visit frequently, but we make it a tradition to celebrate our birthdays here every year.

This certainly wasn’t what I had in mind for my child’s birthday, and it won’t happen again. There was no acknowledgment of the mistake, and she treated me as if I were crazy. I assure you that I’m not that person, and I know better than to waste my hard-earned money on businesses or individuals who treat me with disrespect.

Service: 1

We were turned away at the door due to an alleged dress code violation related to my husband’s Armani Exchange sweatshirt and necklace.

What was concerning was the inconsistency in enforcement. At the same time, another guest was seated inside wearing a large Ole Miss sweatshirt, which appeared to contradict the stated policy.

No clarification was provided, and no effort was made to handle the situation professionally or respectfully. The lack of consistency and communication resulted in an uncomfortable and disappointing experience.

Clear, fair, and consistent application of policies is essential for any establishment, particularly one positioning itself as an upscale dining destination. Unfortunately, that standard was not met.

Atmosphere: 1

Service: 1

Everyone was very nice. The steak was very, very good. I’m craving the French fries!!!

Atmosphere: 5

Food: 5

Service: 5

I received a gift card from a client. I made a reservation for the evening before Christmas Eve.
I expected an upscale restaurant since I had to make a reservation and read the dress code.
However, the service and food way surpassed all of my expectations. My waitress was friendly and knowledgeable.
I ordered the tenderloin tips and they were perfection.
And I have to say the bread pudding was one of the best I have had in Mississippi.
Fortunately for me, I didn't use all of my gift card. So I will be dining at Koestler Prime again soon.

Atmosphere: 5

Food: 5

Service: 5

Carpacciano and wine is my dream meal from here.

The husband took me here last Saturday for my birthday. It was amazing! Simple food executed to perfection. Our waiter was Jeremy. He should host a class on customer service and professionalism! Just wonderful. Its expensive but the experience was oh so worth it! 10/10!

Always the best food and service

Fantastic food. Amazing service. I couldn’t have asked for a better anniversary dinner experience. My husband had the NY Strip and I had the Marinated Chicken. We were completely satisfied.

This establishment appears to discriminate against 'urban' logos worn by individuals of color. The young lady (front of house) permitted two customers wearing logo sweatshirts, one Disney and UMC, while my sweatshirt hoodie featured a small Fear of God logo over the right chest. Perhaps this establishment does not acknowledge the religious affiliation associated with this logo.

Atmosphere: 1

Service: 1

The juice isn’t worth the squeeze. $200 meal I could have gotten in my hometown for $100 that honestly tastes twice as good. Service was good. Steak was meh and overpriced. Old fashioned drink was horrible. Drove over an hour to dine here. We were shuttled in and shuttled out quick. And it wasn’t even busy that evening.

Great food! Great drinks! Great service!

Atmosphere: 5

Food: 5

Service: 5

It was my first time visiting this expensive restaurant. The food is over priced. The sides are separate not included as a meal. I felt like they really didn't want us in the place because of our color. We will not be returning. I will not recommend this place to anyone.

Atmosphere: 4

Food: 3

Service: 3

Excellent filets, better than Char or Ely's in my opinion.

Atmosphere: 5

Food: 5

Service: 5

Food was great! Crab cakes almost remind me of Maryland crab cakes. Soft shell crab was perfect! Our waiter was awesome, his name was Dakota.

Atmosphere: 5

Food: 5

Service: 5

My mother went there last night and they were very rude and disrespectful. She had to saw through her steak it was so tough and when she brought this up them. THE OWNER told her to take them off her list of steakhouse . She never raised her voice and never interrupted her. That’s what the owner did to fix the problem - simply told her not to come back . This is how the owner treats customers….

Atmosphere: 1

Food: 1

Service: 1