I gave it this place 1 star because of the terrible customer service experience I had this morning. First, I ordered my food (green apple smoothie and two donuts) before I got to the window. Once I got to the window, the cashier asked me what I wanted as if they never took my order. RIDICULOUS. I had to repeat my order numerous times for her to get it right. Then, she tells me that they are out of green apple smoothie. I’m not sure why they didn’t tell me that when I initially ordered my food and BEFORE I got to the window. I had to change my drink to a frappe last minute. The cashier at the window then proceeded to overcharge me for the frappe. When I told her it was wrong, she tried to argue with me and state it wasn’t wrong. Now, I know I’m not the best at math but I knew that total wasn’t right. Eventually it clicked in her head that I was overcharged. She gave me “change” back but I still didn’t get the correct amount back. I was already irritated and people were waiting behind me so I just left. I will NOT come back!
Ask if donuts were hot and she said Yes but they were cold!!!
Food: 1
Service: 2
Jennifer Sanders
Love this donut store. They have such a wide variety and are open longer than normal breakfast stores!! Staff and owner are FANTASTIC!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Doughnuts
BDC Tree Service
doubts were great
Atmosphere: 5
Food: 5
Service: 5
John Thompson
Don't waste your time or money
Atmosphere: 1
Food: 1
Service: 1
PrinseZitha Linda
What?! I want a donut ! Darnit !
Jacen Barefoot
Went to Shipley Donuts this morning, it was a great experience! Went inside, got 12 donuts and 2 salted caramel frappes. The work atmosphere was really efficient, on another level of service that you usually see. Will definitely come again!
Atmosphere: 5
Food: 5
Service: 5
Stephanie Eldridge
⭐☆☆☆☆ – A Donut Shop Without Donuts (Or Dignity)
Welcome to Shipley's, where dreams go to die and donut cravings go unanswered.
I’ve visited this place more times than I care to admit, clinging to the faint hope that maybe today they'll have the actual donut I came for. Spoiler: they never do. Ask for a simple glazed? “We’re out.” Boston cream? “Didn’t make them today.” Jelly-filled? “They’re really popular, so we run out fast.” Translation: We don’t actually stock the things we claim to sell.
It’s like playing the world’s worst slot machine — you keep pulling the lever, hoping for that frosted ring of happiness, and end up with a stale old-fashioned and a side of disappointment. Every. Single. Time.
Let’s not forget the staff, who greet your polite inquiry with the enthusiasm of a DMV clerk on their third double shift. No apologies, no alternatives, just a bored shrug and a dead-eyed “We’re out.” It’s honestly impressive how consistently underwhelming this place is.
The only thing more absent than the donuts is any sense of customer service or shame.
Avoid this donut shop unless your kink is being let down before 9 a.m.
I really love Shipley’s, but I can’t give it 4 stars due to experiences. I work early mornings and look forward to stopping in when they open for some fresh food. I’ve had too many instances when they didn’t have any kolaches ready when they opened. This is so unfortunate and hopefully can be addressed and corrected for us in the future.
My doughnuts were cold like they came out of the refrigerator and tasted stale. Very disappointing.
Jason Price
The donuts I just bought were warm when I opened the box, but on the second bite I realized the bottom of the donut was as hard as a brick. The entire box was this way. Having warm donuts are always nice but I'd rather have soft donuts that haven't been sitting on a warmer all day. The girl was nice and did give me a refund hence the 2 stars instead of 1
Food: 1
Service: 3
Stacey Aldridge
Vegetarians - check your Kolache!! I placed an online order and added an Egg & cheese kolache which I’ve never had before. My husband ordered a bacon egg and cheese. On one you could see bacon so I gave him that one and took the other. Bit into it and it was full of sausage!!! The phone number on the receipt went to the owner, he was apologetic and offered to replace it but didn’t seem to understand why it was an issue. I explained I haven’t eaten meat in almost 15 years so eating it would make me sick and he still didn’t seem to see why it was a big deal. We will still get donuts here but I will not be trusting the kolaches in the future.
Atmosphere: 4
Food: 4
Service: 1
Jakera Lofton
The lady who works here needs Jesus, extremely rude.
Excellent customer service!
Atmosphere: 5
Food: 5
Service: 5
I gave it this place 1 star because of the terrible customer service experience I had this morning. First, I ordered my food (green apple smoothie and two donuts) before I got to the window. Once I got to the window, the cashier asked me what I wanted as if they never took my order. RIDICULOUS. I had to repeat my order numerous times for her to get it right. Then, she tells me that they are out of green apple smoothie. I’m not sure why they didn’t tell me that when I initially ordered my food and BEFORE I got to the window. I had to change my drink to a frappe last minute. The cashier at the window then proceeded to overcharge me for the frappe. When I told her it was wrong, she tried to argue with me and state it wasn’t wrong. Now, I know I’m not the best at math but I knew that total wasn’t right. Eventually it clicked in her head that I was overcharged. She gave me “change” back but I still didn’t get the correct amount back. I was already irritated and people were waiting behind me so I just left. I will NOT come back!
Atmosphere: 1
Food: 3
Service: 1
Great doughnuts!
Atmosphere: 5
Food: 4
Service: 5
Recommended dishes: Doughnuts, Egg \u0026 Cheese Kolache, Apple Fritter, Cake Donut, Classic Glazed Donut Holes
Ask if donuts were hot and she said Yes but they were cold!!!
Food: 1
Service: 2
Love this donut store. They have such a wide variety and are open longer than normal breakfast stores!! Staff and owner are FANTASTIC!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Doughnuts
doubts were great
Atmosphere: 5
Food: 5
Service: 5
Don't waste your time or money
Atmosphere: 1
Food: 1
Service: 1
What?! I want a donut ! Darnit !
Went to Shipley Donuts this morning, it was a great experience! Went inside, got 12 donuts and 2 salted caramel frappes. The work atmosphere was really efficient, on another level of service that you usually see. Will definitely come again!
Atmosphere: 5
Food: 5
Service: 5
⭐☆☆☆☆ – A Donut Shop Without Donuts (Or Dignity)
Welcome to Shipley's, where dreams go to die and donut cravings go unanswered.
I’ve visited this place more times than I care to admit, clinging to the faint hope that maybe today they'll have the actual donut I came for. Spoiler: they never do. Ask for a simple glazed? “We’re out.” Boston cream? “Didn’t make them today.” Jelly-filled? “They’re really popular, so we run out fast.” Translation: We don’t actually stock the things we claim to sell.
It’s like playing the world’s worst slot machine — you keep pulling the lever, hoping for that frosted ring of happiness, and end up with a stale old-fashioned and a side of disappointment. Every. Single. Time.
Let’s not forget the staff, who greet your polite inquiry with the enthusiasm of a DMV clerk on their third double shift. No apologies, no alternatives, just a bored shrug and a dead-eyed “We’re out.” It’s honestly impressive how consistently underwhelming this place is.
The only thing more absent than the donuts is any sense of customer service or shame.
Avoid this donut shop unless your kink is being let down before 9 a.m.
Atmosphere: 3
Food: 1
Service: 3
Restaurantji Recommends
I really love Shipley’s, but I can’t give it 4 stars due to experiences. I work early mornings and look forward to stopping in when they open for some fresh food. I’ve had too many instances when they didn’t have any kolaches ready when they opened. This is so unfortunate and hopefully can be addressed and corrected for us in the future.
Atmosphere: 4
Food: 4
Service: 3
Recommended dishes: Doughnuts, Egg \u0026 Cheese Kolache, Sausage Kolache, Cream Filled Donuts, Sausage Egg Jalapeno \u0026 Cheese Kolache, Sausage Egg \u0026 Cheese Kolache, Bacon Egg \u0026 Cheese Kolache, Cinnamon Roll, Classic Glazed Donut Holes
My doughnuts were cold like they came out of the refrigerator and tasted stale. Very disappointing.
The donuts I just bought were warm when I opened the box, but on the second bite I realized the bottom of the donut was as hard as a brick. The entire box was this way. Having warm donuts are always nice but I'd rather have soft donuts that haven't been sitting on a warmer all day. The girl was nice and did give me a refund hence the 2 stars instead of 1
Food: 1
Service: 3
Vegetarians - check your Kolache!! I placed an online order and added an Egg & cheese kolache which I’ve never had before. My husband ordered a bacon egg and cheese. On one you could see bacon so I gave him that one and took the other. Bit into it and it was full of sausage!!! The phone number on the receipt went to the owner, he was apologetic and offered to replace it but didn’t seem to understand why it was an issue. I explained I haven’t eaten meat in almost 15 years so eating it would make me sick and he still didn’t seem to see why it was a big deal. We will still get donuts here but I will not be trusting the kolaches in the future.
Atmosphere: 4
Food: 4
Service: 1
The lady who works here needs Jesus, extremely rude.
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