It’s ridiculous how rude the management and staff are. How are you mad at me when you rung my order up wrong and I asked for a receipt? The girl on the headset talking about she didn’t hear my order correctly but running off at the mouth. If you would listen and repeat the order then maybe you could have gotten it correctly. Also, the manager told me I couldn’t get a receipt. It’s a receipt given to me once I pay for my order?!?! All the had to do was apologize for the mistake and made a simply correction. Getting an attitude with the customer when you are in the wrong is beyond me. They need better training for the managers and staff.
Atmosphere: 2
Food: 2
Service: 1
Anne H
We ordered 2 baked potatoes, 1 combo meal, nuggets and 2 chilis but we did not get the 2 chilis and the nuggets and the fries we spent $27 when I called the lady hang up on me!!!!
Service: 1
Paige Southam
Food was great although they left out a part on the order. The wait time was long with them looking like they were unstaff. The lobby was great and overall a good experience.
Atmosphere: 5
Food: 4
Service: 3
Tam
I came here for Baconator fries & a Large Strawberry Lemonade. Ordered on the app, went through the drive though. They pulled me down. I check my fries before I pull off & this is what they gave me. I went back in to get this corrected, manager don’t seem to care at all. No apology. Didn’t correct nobody. Another employee remade my fries but not before laughing in my face & taking over 30 minutes to remake it. I’m not sure if it’s because it’s the night shift, but this shift is full of kids & a manger who do not care at all. It’s ridiculous. I won’t be back here during this shift for a long time.
Atmosphere: 1
Food: 1
Service: 1
David McGee
Website says they open at 6am, they actually open at 6:30am according to the workers. I don't know who lied to me, but someone did
Atmosphere: 1
Service: 1
Chad Pennington
Absolutely ridiculous. Had to deal with attitudes and rude workers just to be asked to pull forward and wait over ten minutes for apparently cheese sauce for fries. Then the food was still wrong and had to be corrected! I wouldn’t recommend this location to anyone! That was by far the worst experience I’ve had at a Wendy’s!
Atmosphere: 1
Food: 2
Service: 1
Jared Laster
This is the best Wendy’s in the Jackson Metro. Always on point. Always fast. Even if the line is long they keep it moving!
Atmosphere: 5
Food: 5
Service: 5
george hellwig
The fries were really crunchy and delicious.
Atmosphere: 4
Food: 5
Service: 5
Bryce “Mystropersuader” Cam
Guess the lazy employees don’t know how to read a clock or just decided they can close when they feel like it. Stop posting a closing time when you close early every night. Corporate needs to step in and do something because it’s getting ridiculous
Atmosphere: 1
Service: 1
Calvin “CJ” Smith
This Wendy’s location do not give you no dried up meat that’s been on the grill for 2 hours I give this location 🌟🌟🌟🌟🌟🌟🌟🌟🌟🌟🌟🌟🌟🌟🌟
Cashier Juana/ jawannah was rude .. she took my order with a nasty attitude. Food wasn’t fresh. Never appearing here again.
Atmosphere: 2
Food: 5
Service: 1
Ryan Roberts
The food quality is pretty good compared to other locations, but over the years they have consistently gotten worse at getting an order correct. Even after going in to get them to make the right thing, they put other customers in front of me and made it wrong again. Wendy's is one of my favorite chains, but I'm going to have to 86 this one if they can't get their act together.
Atmosphere: 3
Food: 4
Service: 1
sky marshall
Food took forever AND THERE WERE FLIES IN MY SALAD
Atmosphere: 1
Food: 1
Service: 1
Aryunnia Sumlar
Horrible customer service!
Atmosphere: 1
Food: 1
Service: 1
Dr Diablo
Sour sweet tea. Disgusting Disgusting. Wash your tea jugs out!
It’s ridiculous how rude the management and staff are. How are you mad at me when you rung my order up wrong and I asked for a receipt? The girl on the headset talking about she didn’t hear my order correctly but running off at the mouth. If you would listen and repeat the order then maybe you could have gotten it correctly. Also, the manager told me I couldn’t get a receipt. It’s a receipt given to me once I pay for my order?!?! All the had to do was apologize for the mistake and made a simply correction. Getting an attitude with the customer when you are in the wrong is beyond me. They need better training for the managers and staff.
Atmosphere: 2
Food: 2
Service: 1
We ordered 2 baked potatoes, 1 combo meal, nuggets and 2 chilis but we did not get the 2 chilis and the nuggets and the fries we spent $27 when I called the lady hang up on me!!!!
Service: 1
Food was great although they left out a part on the order. The wait time was long with them looking like they were unstaff. The lobby was great and overall a good experience.
Atmosphere: 5
Food: 4
Service: 3
I came here for Baconator fries & a Large Strawberry Lemonade. Ordered on the app, went through the drive though. They pulled me down. I check my fries before I pull off & this is what they gave me. I went back in to get this corrected, manager don’t seem to care at all. No apology. Didn’t correct nobody. Another employee remade my fries but not before laughing in my face & taking over 30 minutes to remake it. I’m not sure if it’s because it’s the night shift, but this shift is full of kids & a manger who do not care at all. It’s ridiculous. I won’t be back here during this shift for a long time.
Atmosphere: 1
Food: 1
Service: 1
Website says they open at 6am, they actually open at 6:30am according to the workers. I don't know who lied to me, but someone did
Atmosphere: 1
Service: 1
Absolutely ridiculous. Had to deal with attitudes and rude workers just to be asked to pull forward and wait over ten minutes for apparently cheese sauce for fries. Then the food was still wrong and had to be corrected! I wouldn’t recommend this location to anyone! That was by far the worst experience I’ve had at a Wendy’s!
Atmosphere: 1
Food: 2
Service: 1
This is the best Wendy’s in the Jackson Metro. Always on point. Always fast. Even if the line is long they keep it moving!
Atmosphere: 5
Food: 5
Service: 5
The fries were really crunchy and delicious.
Atmosphere: 4
Food: 5
Service: 5
Guess the lazy employees don’t know how to read a clock or just decided they can close when they feel like it. Stop posting a closing time when you close early every night. Corporate needs to step in and do something because it’s getting ridiculous
Atmosphere: 1
Service: 1
This Wendy’s location do not give you no dried up meat that’s been on the grill for 2 hours I give this location 🌟🌟🌟🌟🌟🌟🌟🌟🌟🌟🌟🌟🌟🌟🌟
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Cashier Juana/ jawannah was rude .. she took my order with a nasty attitude. Food wasn’t fresh. Never appearing here again.
Atmosphere: 2
Food: 5
Service: 1
The food quality is pretty good compared to other locations, but over the years they have consistently gotten worse at getting an order correct. Even after going in to get them to make the right thing, they put other customers in front of me and made it wrong again. Wendy's is one of my favorite chains, but I'm going to have to 86 this one if they can't get their act together.
Atmosphere: 3
Food: 4
Service: 1
Food took forever AND THERE WERE FLIES IN MY SALAD
Atmosphere: 1
Food: 1
Service: 1
Horrible customer service!
Atmosphere: 1
Food: 1
Service: 1
Sour sweet tea. Disgusting Disgusting. Wash your tea jugs out!
Atmosphere: 3
Food: 1
Service: 3
Recommended dishes: Chili
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