Left my name and number few months ago in attempt to get put through to corporate they clearly did not care. They were vacuuming around people eating had someone unlicensed behind the bar and had employees visibly hitting vapes just walking by like it was nothing along with a multitude of health concerns. We stopped eating in the middle of our meal and left to go puke in the parking lot.
Atmosphere: 1
Food: 1
Service: 1
Favian Fragoza
When I ordered my first mobile order and I ordered my (sauce and dry rub) on the side and I didnt not receive any, I just got basically chicken nuggets.. after waiting a period of time.. I was disappointed.
Atmosphere: 1
Food: 1
Service: 2
Gina V.
Horrible
Atmosphere: 1
Food: 1
Service: 1
Tann Johnson
Placed online order and wings were old extremely hard and no veggies were included.
Atmosphere: 3
Food: 1
Service: 2
Tami Allred
Me and my husband came into the south haven location and our waitress Ms. Candace was absolutely outstanding!!! Amazing hospitality and felt right at home! If anyone deserves a better position it would definitely be her!! She went above and beyond our entire stay. One of the best services I’ve ever received while being in a restaurant!
Atmosphere: 5
Food: 5
Service: 5
D T
I tried to dine in at 2:15. Waited 10 min to be told only the bar area was open when several servers were walking around doing nothing and booths/tables were open in the normal area.
Atmosphere: 3
Food: 1
Service: 1
marvin hearn
Service sucks. Ordered a salad to go. Cashier didn’t know the dressing. I had to look it up on line and show her.it took over 30 minutes to get a salad .Return salad for refund
Atmosphere: 1
Food: 1
Service: 1
Sercy
Was patient and waited a while to sit in the small section they did have open since there wasn’t a table yet. Kept seeing a lot people get through eating and leaving so I decided to stand to see if they had forgotten about me. The lady at the pick up area told us there’s a table ready that we can go ahead. Get over to the section to sit for a waitress to be extremely rude and say no you can’t sit I have no where for you to sit. I told the waitress that we was told a table was ready for us and she again got an attitude and said well I have nowhere for you to sit and there’s like 3 tables that was vacant just needed to be wiped. At that point I was done waiting this is the second time I have dealt with this waitress she is extremely rude and has a really bad attitude for no reason and she’s not attentive to her guests at all.
Atmosphere: 1
Food: 5
Service: 1
Jaquitta Robinson
This place is horrible came to dine in on Friday for lunch place wasn’t packed at all set down waited 17 min for some one to come and take my order. Waited another 31 mins and food wasn’t ready. I got up and walked out. Fast forward to Monday came in on lunch break again ordering from the lunch menu: Grilled chicken sandwich once again business slow young lady at the register even stated it wasn’t going to be long due to it being slow. Here it is 15 mins passed by no sandwich. Asked about how long it will be was told another 8 mins. 23 mins just for a sandwich is just sad. NEVER WILL I BE BACK. Everyone moving like zombies guess Halloween came early!!
Atmosphere: 1
Food: 1
Service: 1
Rolandaus Rodgers
The I went during lunch time. The food was good & fresh. The service was good.
We always enjoy BWW but I placed a pickup order Saturday night for wings and we decided to change the flavor from plain to honey bbq. I called back within 1-2 minutes and the person on the phone fumbled around and finally told me that he couldn’t change it and that I would have to pay extra. I found that to be totally unacceptable and horrible service. Please use this as a learning experience/training experience for your people.
Food: 3
Service: 1
Grant Mize (Grant Mize)
Me my wife and 2 children sat down for lunch. After placing our drink orders 20 minuets goes by and no drinks arrived to our table. I got up and told the host our issue. I sat back down and our server came back telling us to CUSS HER OUT in front of our children.. I’m sorry but I’m not gonna do that. The audacity to say that in front of my family is ridicules.. the staff and management needs replacing or to learn how to do better..
Service: 1
Jalee Barnes
Attitudes are horrible. The African American manager does not need to be a manager of any sort. Was ordering online and had app issues. After multiple tries, my order was placed without me putting all my specifications in. Contacted the store and asked them to correct it and I would pay the difference. After making it into the store, the associate told me that they couldn’t fulfill my request. I told them to refund the order. Instead of giving me a slip showing a refund with the word refund and a negative sign, they made a homemade receipt and gave it to me . I asked the manager for a proper refund slip and he told me that he could not just give me one and that it was not his issue that I ordered my food incorrectly. I went on to let him know that my food was only ordered incorrectly due to their system. He said that wasn’t their issue. This is not his first time talking to customers like that. After I asked for the store managers number , he directed me to get it outside of the store if I wanted it . I left out of the door and he continue to address me in a rude way to his employees.
Atmosphere: 1
Food: 2
Service: 1
Jennifer Parson
This is not the same place I visited the food was cold and my wings where hard as hell and something was in my food
Atmosphere: 1
Food: 1
Service: 1
Nicole partee
Go an see Dana she the absolute best server ever and Julie is so super sweet 💕
Left my name and number few months ago in attempt to get put through to corporate they clearly did not care. They were vacuuming around people eating had someone unlicensed behind the bar and had employees visibly hitting vapes just walking by like it was nothing along with a multitude of health concerns. We stopped eating in the middle of our meal and left to go puke in the parking lot.
Atmosphere: 1
Food: 1
Service: 1
When I ordered my first mobile order and I ordered my (sauce and dry rub) on the side and I didnt not receive any, I just got basically chicken nuggets.. after waiting a period of time.. I was disappointed.
Atmosphere: 1
Food: 1
Service: 2
Horrible
Atmosphere: 1
Food: 1
Service: 1
Placed online order and wings were old extremely hard and no veggies were included.
Atmosphere: 3
Food: 1
Service: 2
Me and my husband came into the south haven location and our waitress Ms. Candace was absolutely outstanding!!! Amazing hospitality and felt right at home! If anyone deserves a better position it would definitely be her!! She went above and beyond our entire stay. One of the best services I’ve ever received while being in a restaurant!
Atmosphere: 5
Food: 5
Service: 5
I tried to dine in at 2:15. Waited 10 min to be told only the bar area was open when several servers were walking around doing nothing and booths/tables were open in the normal area.
Atmosphere: 3
Food: 1
Service: 1
Service sucks. Ordered a salad to go. Cashier didn’t know the dressing. I had to look it up on line and show her.it took over 30 minutes to get a salad .Return salad for refund
Atmosphere: 1
Food: 1
Service: 1
Was patient and waited a while to sit in the small section they did have open since there wasn’t a table yet. Kept seeing a lot people get through eating and leaving so I decided to stand to see if they had forgotten about me. The lady at the pick up area told us there’s a table ready that we can go ahead. Get over to the section to sit for a waitress to be extremely rude and say no you can’t sit I have no where for you to sit. I told the waitress that we was told a table was ready for us and she again got an attitude and said well I have nowhere for you to sit and there’s like 3 tables that was vacant just needed to be wiped. At that point I was done waiting this is the second time I have dealt with this waitress she is extremely rude and has a really bad attitude for no reason and she’s not attentive to her guests at all.
Atmosphere: 1
Food: 5
Service: 1
This place is horrible came to dine in on Friday for lunch place wasn’t packed at all set down waited 17 min for some one to come and take my order. Waited another 31 mins and food wasn’t ready. I got up and walked out. Fast forward to Monday came in on lunch break again ordering from the lunch menu: Grilled chicken sandwich once again business slow young lady at the register even stated it wasn’t going to be long due to it being slow. Here it is 15 mins passed by no sandwich. Asked about how long it will be was told another 8 mins. 23 mins just for a sandwich is just sad. NEVER WILL I BE BACK. Everyone moving like zombies guess Halloween came early!!
Atmosphere: 1
Food: 1
Service: 1
The I went during lunch time. The food was good & fresh. The service was good.
Atmosphere: 5
Food: 5
Service: 4
Restaurantji Recommends
We always enjoy BWW but I placed a pickup order Saturday night for wings and we decided to change the flavor from plain to honey bbq. I called back within 1-2 minutes and the person on the phone fumbled around and finally told me that he couldn’t change it and that I would have to pay extra. I found that to be totally unacceptable and horrible service. Please use this as a learning experience/training experience for your people.
Food: 3
Service: 1
Me my wife and 2 children sat down for lunch. After placing our drink orders 20 minuets goes by and no drinks arrived to our table. I got up and told the host our issue. I sat back down and our server came back telling us to CUSS HER OUT in front of our children.. I’m sorry but I’m not gonna do that. The audacity to say that in front of my family is ridicules.. the staff and management needs replacing or to learn how to do better..
Service: 1
Attitudes are horrible. The African American manager does not need to be a manager of any sort. Was ordering online and had app issues. After multiple tries, my order was placed without me putting all my specifications in. Contacted the store and asked them to correct it and I would pay the difference. After making it into the store, the associate told me that they couldn’t fulfill my request. I told them to refund the order. Instead of giving me a slip showing a refund with the word refund and a negative sign, they made a homemade receipt and gave it to me . I asked the manager for a proper refund slip and he told me that he could not just give me one and that it was not his issue that I ordered my food incorrectly. I went on to let him know that my food was only ordered incorrectly due to their system. He said that wasn’t their issue. This is not his first time talking to customers like that. After I asked for the store managers number , he directed me to get it outside of the store if I wanted it . I left out of the door and he continue to address me in a rude way to his employees.
Atmosphere: 1
Food: 2
Service: 1
This is not the same place I visited the food was cold and my wings where hard as hell and something was in my food
Atmosphere: 1
Food: 1
Service: 1
Go an see Dana she the absolute best server ever and Julie is so super sweet 💕
Atmosphere: 5
Food: 4
Service: 5
Loading...