Cake Lady Bakery

The wedding cake and cupcakes were absolutely amazing and beautiful! I was very pleased with everything!

Atmosphere: 5

Food: 5

Service: 4

Recommended dishes: Wedding Cake, Cupcake

What I asked for vs what I got. I didn’t want writing on the and I had to tell them that birthday was misspelled. I spoke with the manager and explained to her that I was unhappy with the cake and she said there nothing else they could do to the cake because it was a TikTok video cake. I have sent a TikTok video before and I had no problem with the cake. If you couldn’t make the exact cake, it should’ve been explained to me while I was placing my order not when I was picking up the cake. I didn’t ask for a refund and I accepted the cake because my son’s party is tomorrow and I knew I couldn’t find anybody to make this cake at the last minute.

What I asked for vs what I got. I didn’t want writing on the and I had to tell them that birthday was misspelled. I spoke with the manager and explained to her that I was unhappy with the cake and she said there nothing else they could do to the cake because it was a TikTok video cake. I have sent a TikTok video before and I had no problem with the cake. If you couldn’t make the exact cake, it should’ve been explained to me while I was placing my order not when I was picking up the cake. I didn’t ask for a refund and I accepted the cake because my son’s party is tomorrow and I knew I couldn’t find anybody to make this cake at the last minute

I really wanted to love my experience here, but unfortunately it didn’t meet my expectations. The cake design and color came out very different from the reference I provided, and the final look just wasn’t what I envisioned. The bakery did provide a partial refund and store credit, which I appreciated, but I felt the response focused more on deflection and defensiveness rather than true accountability.
I hope this feedback helps improve future customer experiences, as the presentation and communication could be handled with more care. Still, I encourage others to try them for themselves , your experience may be better. Praying for continued growth and improvement in their business.

Atmosphere: 3

Food: 1

Service: 2

Jumped through all their hoops, and still didn’t end up with a cake. Drove 45 mins to find out they don’t schedule orders in person, and that it’s all online. We did the online process, got a confirmation to pick up the cake on scheduled day, called to change pickup time, and was told they haven’t made it and won’t make it by pickup day.

Atmosphere: 1

Food: 1

Service: 1

Canceled the cake and took it out on my daughters 1st birthday.

Atmosphere: 1

Food: 1

Service: 1

The cake lady is not playing. The turtle cinnamon roll is amazing! Definitely coming back.

Atmosphere: 5

Food: 5

Service: 5

I gave her a grainy Pic of the cake my daughter wanted and she far, far exceeded my expectations. She knocked it out of the park. My daughter doesn't want to cut it now. Lol. Recommend it 10/10. Will never go anywhere else.

Atmosphere: 5

Food: 5

Service: 5

I love their strawberry cookies and wedding cake cupcake. I have not tried anything else. I bought my husband a red velvet cupcake, but he said it was too dry to eat. Overall, great experience for me so far.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Cupcake

This is third time placing order with cake lady. The first order placed, I was very happy and impressed with everything. The second time, the decoration of cake did not look like what I asked for. Third time is a charm, right? Nope, not in this instance. I asked for a lemon flavored cake and asked for the icing to match pink in the topper. The cake tasted old and was dry, as if it was made 2 weeks ago. Literally had little taste of lemon. The icing color we asked for was very light pink, but instead, we got hot pink. Very disappointed. When order was taken, the lady taking order literally put on ticket, match color pink in topper for icing. Still got it wrong.

The strawberry lasagna is to die for.

Love this place. The cakes are always wonderful. We've ordered 2 custom cakes for a wedding reception in June.

We stopped in for a sweet treat and was not disappointed! The red velvet butter bar was soooo good and the chocolate chip cookies were so soft and delicious. We will definitely be back the next time we're in Southaven!

This place was recommended to me, I love it. What I love is all bake goods are fresh and delicious 😋😋😋🤤🤤🤤. I was given a cupcake cake from my realtor. I asked my realtor where did you get this tasty cup cake from ? My realtor said Cake Lady Bakery. The cupcake was really really good. The cupcake 🧁 is called wedding cupcake. The cookies are also good the Blueberry ,Strawberry and Oatmeal cookies are delicious 😋😋😋.

The frosting was just the taste I wanted.