Firehouse Subs Southaven

Gave me the wrong sandwich. I don’t have dinner now. Ordered a NewYork steamer but got a Jamaican Jerk Turkey.

Atmosphere: 1

Food: 1

Service: 1

Sandwich was made very well and to my specifications with the exception my bread was not toasted. I would like to suggest for the food preparers to wear masks. One preparer coughed in her elbow but it was still over the food which is not sanitary.

I had a small Italian sandwich--delish.

Really slow for a sub joint, dirty dining area, smoky.

Atmosphere: 3

Food: 4

Service: 2

Great sandwiches

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Barbecue and Cheddar Brisket Sandwich, Meatball and Cheese, Club on a Sub

Place has gone to crap. Wife ordered an Italian with no tomato. This is what we got instead. Just meat slathered with mayo and cheese. No other produce. No seasoning. Workers also tried to tell me they were out of au jus sauce when they weren’t. Workers then snickered at me. Sent in a complaint and haven’t even gotten a response.

Atmosphere: 1

Food: 1

Service: 1

They forgot my pickle other than that everything was great.

Atmosphere: 5

Food: 4

Service: 5

I've been on multiple occasions and been satisfied every time.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Tuna Salad Sub, Meatball and Cheese

Awesome service

Parking: Lots of parking

Atmosphere: 4

Food: 5

Service: 5

Recommended dishes: Hook & Ladder, Club on a Sub

Absolutely love Firehouse

Parking: Don't go during peak hours if you want parking

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Pastrami, Italian

Great customer service.

Atmosphere: 4

Food: 4

Service: 4

Susan was sweet at the register and we were served quickly. Food was great!

Parking: It's just a strip mall location so parking is limited by the store. There's plenty though right beside the strip.

Atmosphere: 4

Food: 5

Service: 5

Recommended dishes: Meatball and Cheese

Horrible staff and manager

Although the food is great, the service is just over all slow. Nobody moves with a sense of urgency or maybe they’re just understaffed, idk but waiting 25 minutes for a sandwich with 5 people on the line is kind of crazy.

Atmosphere: 3

Food: 5

Service: 2

When a business is supposed to open at 10:30 and the doors are still locked at 10:40, what do you do? Leave.

The food was ok, but the service was terrible. I ordered online and would be ready at 8:41pm, so I arrived at 8:50pm and went to the online pickup area to wait 10 minutes for someone to acknowledge me. Finally when I was acknowledge, it took another 12 mins to get my food. They were adequately staff, but too much playing behind the counter.

Atmosphere: 2

Food: 2

Service: 1

Recommended dishes: Hook & Ladder