Im on day two of trying to get in contact with someone about my order. I placed an order for delivery on Monday morning to be delivered between 12 PM and 2 PM same day. Later on that evening, I checked with customer service on the app, because I still haven’t received my order. I was told that the driver was on their way and then turned around and went back to the store. I have no idea why but requested my items be redelivered instead of a refund. They told me I would have to contact the store and here’s where things get messy. No one is answering the phones at customer service or they may be down. I ended up calling the pharmacy and they transferred me to optical because it’s right next to the customer service desk. The guy on the phone seemed helpful at first, but then ended up just transferring me to customer service. I called back to let him know that that didn’t work And just got automatically transferred each time I called. I assume they have some type of caller ID to see the same numbers show up. After this I decided to call corporate. Meanwhile it’s going on 7 PM in the store closes at 8 PM I ended up being on the phone with corporate for over two hours. They offered me no help at one point they were leaving me on hold for 20 and 30 minutes at a time. I actually fell asleep and didn’t realize how much time has passed while I was on hold. They were calling the same number that I was calling and wasn’t getting anyone to answer, which was strange to me because I thought that they would have a direct line instead of just the main store number. When I asked her why I was on hold for so long, they just kept saying it’s because we’re trying to reach the store, but it doesn’t take that long to make a phone call. Then also said that the store is closed when it wasn’t so they ended up emailing the store manager and said I should get a response the next day. It is now the next day and I still haven’t gotten a response. I’ve also called corporate again and was on the phone with them for another two hours, trying my hardest to convince them to work harder on my issue. They really seem like they did not care, for example when I told them, I want the items that I paid for because it’s quicker than issuing a refund. Their response was you really didn’t pay for them yet because it’s a pre-authorization and not a charge. To me that is an insult. They said they don’t have any contact information for who works at that store And can only communicate via email and I should now get a response in the next 24 to 48 hours. And this is coming from the supervisor. I don’t believe they were calling at all. I think they were just putting me on hold while they took other calls. It got to the point where the supervisor was muting muting her phone while I was talking. I even said ma’am I can tell you’re muting me every time I speak as if you don’t want to hear what I have to say. My time is just as valuable as yours so I’m not understanding why I am getting the impression that I am the one that’s inconveniencing you. It is just disgusting the way I have been treated about an order that I placed with my hard earned money. I’m not understanding why this wasn’t taken care of when the driver came back to the store. I’m sure there’s been plenty of other people who have placed orders, and had them delivered with no problem since Monday. So why wasn’t mine handled properly? I still have yet to receive my items, and my order is showing in progress with the original delivery date. I selected the delivery service for a reason. Even though I am upset with the store for not correcting the delivery issue right away, they probably have no idea that I have been going through all of this with the corporate customer service. So far the only thing they said I would get was an eight dollar gift card, which apparently is for the delivery fee, and really don’t know if I ever got that. Offer to cover my doordash bill since I cant cook a full meal until my order arrives and then I might be a little patient. So, if this can reach anyone at the store, please resolve t
Jacie Currington
Im on day two of trying to get in contact with someone about my order. I placed an order for delivery on Monday morning to be delivered between 12 PM and 2 PM same day. Later on that evening, I checked with customer service on the app, because I still haven’t received my order. I was told that the driver was on their way and then turned around and went back to the store. I have no idea why but requested my items be redelivered instead of a refund. They told me I would have to contact the store and here’s where things get messy. No one is answering the phones at customer service or they may be down. I ended up calling the pharmacy and they transferred me to optical because it’s right next to the customer service desk. The guy on the phone seemed helpful at first, but then ended up just transferring me to customer service. I called back to let him know that that didn’t work And just got automatically transferred each time I called. I assume they have some type of caller ID to see the same numbers show up. After this I decided to call corporate. Meanwhile it’s going on 7 PM in the store closes at 8 PM I ended up being on the phone with corporate for over two hours. They offered me no help at one point they were leaving me on hold for 20 and 30 minutes at a time. I actually fell asleep and didn’t realize how much time has passed while I was on hold. They were calling the same number that I was calling and wasn’t getting anyone to answer, which was strange to me because I thought that they would have a direct line instead of just the main store number. When I asked her why I was on hold for so long, they just kept saying it’s because we’re trying to reach the store, but it doesn’t take that long to make a phone call. Then also said that the store is closed when it wasn’t so they ended up emailing the store manager and said I should get a response the next day. It is now the next day and I still haven’t gotten a response. I’ve also called corporate again and was on the phone with them for another two hours, trying my hardest to convince them to work harder on my issue. They really seem like they did not care, for example when I told them, I want the items that I paid for because it’s quicker than issuing a refund. Their response was you really didn’t pay for them yet because it’s a pre-authorization and not a charge. To me that is an insult. They said they don’t have any contact information for who works at that store And can only communicate via email and I should now get a response in the next 24 to 48 hours. And this is coming from the supervisor. I don’t believe they were calling at all. I think they were just putting me on hold while they took other calls. It got to the point where the supervisor was muting muting her phone while I was talking. I even said ma’am I can tell you’re muting me every time I speak as if you don’t want to hear what I have to say. My time is just as valuable as yours so I’m not understanding why I am getting the impression that I am the one that’s inconveniencing you. It is just disgusting the way I have been treated about an order that I placed with my hard earned money. I’m not understanding why this wasn’t taken care of when the driver came back to the store. I’m sure there’s been plenty of other people who have placed orders, and had them delivered with no problem since Monday. So why wasn’t mine handled properly? I still have yet to receive my items, and my order is showing in progress with the original delivery date. I selected the delivery service for a reason. Even though I am upset with the store for not correcting the delivery issue right away, they probably have no idea that I have been going through all of this with the corporate customer service. So far the only thing they said I would get was an eight dollar gift card, which apparently is for the delivery fee, and really don’t know if I ever got that. Offer to cover my doordash bill since I cant cook a full meal until my order arrives and then I might be a little patient. So, if this can reach anyone at the store, please resolve t
Vernetha Lumpkin Ekeyi
First of all, I want to thank Ms. Salena in the online ordering and pickup department. She was very pleasant and went out of her way to pick my order from the store while I waited.
I requested that my order be ready for pickup between 7 pm and 8 pm. I got to the store around 7:55 pm because I had not received a text message stating that my order was ready. She asked for my name and saw that the order had not been picked. She gave me the option to wait until tomorrow or allow her to pick the order for me while I waited; that is what I did.
Initially, I was skeptical of the time because the last time I chose the 7-8 pm time frame, my order was ready AFTER the store closed. The staff at that time thought it was hilarious that I came to pick up my order. Nevertheless, I decided to give it another try knowing that things can happen. If it wasn't for Ms. Salina, I would have been very upset.
Sam's Club in Southaven, I suggest that you remove the 7-8 pm time frame so that we, your customers, will not be disappointed in not having our groceries in the time slot requested. You have proven to me that you are not able to fulfill a customer's order between the time of 7 and 8 pm.
Chomiiey Dada Man
I Highly Recommended Bitcoin Expert with a good reputation and who happens to enter the mouths of thousands of investors due to her good works. Madam Linda James is the best Trader I'm still gonna recommend. Not Just because I've seen so many persons recommending her, but because she's reliable, Honest, Transparent, and the very best in the Forex Trading System... If she tells you that your $1000 investment can give you $10,300, that's exactly how it's gonna be because I'm a living witness to her trading skills. She does exactly what she promised.
Jon Tyler Sr.
Scan and go works great, curbside delivery let me down and nobody was willing to help. Associates don’t care to help anyone the last hour the store is open.
I G
Cafe never answers the phone.
Kim Hall
Edit** 12/04/2022 ~ we still haven’t received our order and no one will answer the phone! My husband is on his way to pick up the order himself. I want my delivery fee and tip back on my card today! This is beyond ridiculous and very poor customer service! If you cannot fulfill orders, DON’T TAKE THEM! ? 12/03/2022 ~ I placed an online order for food early this morning and it was supposed to be here between 5-7. It’s now 7:23 and no order has arrived. They close at 8:00!!! We have called over and over and let it ring until in hangs up to no avail. Never again!!! I want my money back!
isaiah golden
Cafe never answers the phone.
Michele Robbins
Placed a pick up order Sunday morning 10/30 to be picked up that day between 3PM and 4PM. Around 5:30PM I started trying to call to find out the status because I had not received anything stating it was ready. Made multiple attempts to get anyone to answer the phone (more than 10 times) and only got customer service to answer once then claim they were transferring me just to get left on hold for over 15 minutes with no one ever picking up. Tried to use the live chat option only to be told all they can do is tell me there is a delay and to call the store which I had already told him I had done and was actually sitting on hold waiting on anyone to deem the call worthy of picking up. Finally, at 12:30PM on 10/31 I get an email saying the order is now ready, but they will only hold it through today even though it's a day late on their end being ready. This store needs a direct line to the curb side pick-up department and they really need to replace practically every employee in the store or start bringing in more staff to actually take care of your paying customers.
Michelle Renee Ellis-Fisher
For a Sign to notify Customers who are waiting for gas regarding No Premium gas so customers won’t have to wait and in inconvenience of waiting to find out at the last minute
To the young man who helped me yesterday morning right at 10am, THANK YOU! I didn’t catch his name but he is a true blessing! He stopped what he was doing to help locate some baby formula that showed they had it online. It wasn’t on the shelf yet and I know he could see my disappointment. It took him a minute to locate it while a few of us patiently waited, hoping he could find it and he did. I hope he sees this post and know how much he is appreciated and an excellent employee to have ❤️
Flora Isom
They failed to put an item in my pickup order. I didn’t notice until I had made it home an hour away. I have been calling for two days straight starting at 6am. NO ONE EVER ANSWERS THE PHONE ALL DAY!!!! I finally got a person on the phone yesterday. She took all of my information including my order number and NO ONE EVER CALLED ME BACK!! It’s sad!! This location needs to be SHUTDOWN!
Amanda Everett Duke
I have tried to call all afternoon and no one will pick up the phone. It’s sad that I will have to drive there just to get a manager to talk to me! Ridiculous!
Don Aldridge
Called service desk four times in a row on four different days. No one would answer the phone, 1 time got bread, transfer me and cut me off, 2 nd time meat answer after about 30 minutes, same thing was cut off. Never have I gotten to a manager nor customer service. What is your problem where i could reach a manager nor service personnel at any time. I have waited on the phone for over 30 minutes each time and to this day have not spoken to anyone. My question is does your store want my money or not.
Im on day two of trying to get in contact with someone about my order. I placed an order for delivery on Monday morning to be delivered between 12 PM and 2 PM same day. Later on that evening, I checked with customer service on the app, because I still haven’t received my order. I was told that the driver was on their way and then turned around and went back to the store. I have no idea why but requested my items be redelivered instead of a refund. They told me I would have to contact the store and here’s where things get messy. No one is answering the phones at customer service or they may be down. I ended up calling the pharmacy and they transferred me to optical because it’s right next to the customer service desk. The guy on the phone seemed helpful at first, but then ended up just transferring me to customer service. I called back to let him know that that didn’t work And just got automatically transferred each time I called. I assume they have some type of caller ID to see the same numbers show up. After this I decided to call corporate. Meanwhile it’s going on 7 PM in the store closes at 8 PM I ended up being on the phone with corporate for over two hours. They offered me no help at one point they were leaving me on hold for 20 and 30 minutes at a time. I actually fell asleep and didn’t realize how much time has passed while I was on hold. They were calling the same number that I was calling and wasn’t getting anyone to answer, which was strange to me because I thought that they would have a direct line instead of just the main store number. When I asked her why I was on hold for so long, they just kept saying it’s because we’re trying to reach the store, but it doesn’t take that long to make a phone call. Then also said that the store is closed when it wasn’t so they ended up emailing the store manager and said I should get a response the next day. It is now the next day and I still haven’t gotten a response. I’ve also called corporate again and was on the phone with them for another two hours, trying my hardest to convince them to work harder on my issue. They really seem like they did not care, for example when I told them, I want the items that I paid for because it’s quicker than issuing a refund. Their response was you really didn’t pay for them yet because it’s a pre-authorization and not a charge. To me that is an insult. They said they don’t have any contact information for who works at that store And can only communicate via email and I should now get a response in the next 24 to 48 hours. And this is coming from the supervisor. I don’t believe they were calling at all. I think they were just putting me on hold while they took other calls. It got to the point where the supervisor was muting muting her phone while I was talking. I even said ma’am I can tell you’re muting me every time I speak as if you don’t want to hear what I have to say. My time is just as valuable as yours so I’m not understanding why I am getting the impression that I am the one that’s inconveniencing you. It is just disgusting the way I have been treated about an order that I placed with my hard earned money. I’m not understanding why this wasn’t taken care of when the driver came back to the store. I’m sure there’s been plenty of other people who have placed orders, and had them delivered with no problem since Monday. So why wasn’t mine handled properly? I still have yet to receive my items, and my order is showing in progress with the original delivery date. I selected the delivery service for a reason. Even though I am upset with the store for not correcting the delivery issue right away, they probably have no idea that I have been going through all of this with the corporate customer service. So far the only thing they said I would get was an eight dollar gift card, which apparently is for the delivery fee, and really don’t know if I ever got that. Offer to cover my doordash bill since I cant cook a full meal until my order arrives and then I might be a little patient. So, if this can reach anyone at the store, please resolve t
Im on day two of trying to get in contact with someone about my order. I placed an order for delivery on Monday morning to be delivered between 12 PM and 2 PM same day. Later on that evening, I checked with customer service on the app, because I still haven’t received my order. I was told that the driver was on their way and then turned around and went back to the store. I have no idea why but requested my items be redelivered instead of a refund. They told me I would have to contact the store and here’s where things get messy. No one is answering the phones at customer service or they may be down. I ended up calling the pharmacy and they transferred me to optical because it’s right next to the customer service desk. The guy on the phone seemed helpful at first, but then ended up just transferring me to customer service. I called back to let him know that that didn’t work And just got automatically transferred each time I called. I assume they have some type of caller ID to see the same numbers show up. After this I decided to call corporate. Meanwhile it’s going on 7 PM in the store closes at 8 PM I ended up being on the phone with corporate for over two hours. They offered me no help at one point they were leaving me on hold for 20 and 30 minutes at a time. I actually fell asleep and didn’t realize how much time has passed while I was on hold. They were calling the same number that I was calling and wasn’t getting anyone to answer, which was strange to me because I thought that they would have a direct line instead of just the main store number. When I asked her why I was on hold for so long, they just kept saying it’s because we’re trying to reach the store, but it doesn’t take that long to make a phone call. Then also said that the store is closed when it wasn’t so they ended up emailing the store manager and said I should get a response the next day. It is now the next day and I still haven’t gotten a response. I’ve also called corporate again and was on the phone with them for another two hours, trying my hardest to convince them to work harder on my issue. They really seem like they did not care, for example when I told them, I want the items that I paid for because it’s quicker than issuing a refund. Their response was you really didn’t pay for them yet because it’s a pre-authorization and not a charge. To me that is an insult. They said they don’t have any contact information for who works at that store And can only communicate via email and I should now get a response in the next 24 to 48 hours. And this is coming from the supervisor. I don’t believe they were calling at all. I think they were just putting me on hold while they took other calls. It got to the point where the supervisor was muting muting her phone while I was talking. I even said ma’am I can tell you’re muting me every time I speak as if you don’t want to hear what I have to say. My time is just as valuable as yours so I’m not understanding why I am getting the impression that I am the one that’s inconveniencing you. It is just disgusting the way I have been treated about an order that I placed with my hard earned money. I’m not understanding why this wasn’t taken care of when the driver came back to the store. I’m sure there’s been plenty of other people who have placed orders, and had them delivered with no problem since Monday. So why wasn’t mine handled properly? I still have yet to receive my items, and my order is showing in progress with the original delivery date. I selected the delivery service for a reason. Even though I am upset with the store for not correcting the delivery issue right away, they probably have no idea that I have been going through all of this with the corporate customer service. So far the only thing they said I would get was an eight dollar gift card, which apparently is for the delivery fee, and really don’t know if I ever got that. Offer to cover my doordash bill since I cant cook a full meal until my order arrives and then I might be a little patient. So, if this can reach anyone at the store, please resolve t
First of all, I want to thank Ms. Salena in the online ordering and pickup department. She was very pleasant and went out of her way to pick my order from the store while I waited. I requested that my order be ready for pickup between 7 pm and 8 pm. I got to the store around 7:55 pm because I had not received a text message stating that my order was ready. She asked for my name and saw that the order had not been picked. She gave me the option to wait until tomorrow or allow her to pick the order for me while I waited; that is what I did. Initially, I was skeptical of the time because the last time I chose the 7-8 pm time frame, my order was ready AFTER the store closed. The staff at that time thought it was hilarious that I came to pick up my order. Nevertheless, I decided to give it another try knowing that things can happen. If it wasn't for Ms. Salina, I would have been very upset. Sam's Club in Southaven, I suggest that you remove the 7-8 pm time frame so that we, your customers, will not be disappointed in not having our groceries in the time slot requested. You have proven to me that you are not able to fulfill a customer's order between the time of 7 and 8 pm.
I Highly Recommended Bitcoin Expert with a good reputation and who happens to enter the mouths of thousands of investors due to her good works. Madam Linda James is the best Trader I'm still gonna recommend. Not Just because I've seen so many persons recommending her, but because she's reliable, Honest, Transparent, and the very best in the Forex Trading System... If she tells you that your $1000 investment can give you $10,300, that's exactly how it's gonna be because I'm a living witness to her trading skills. She does exactly what she promised.
Scan and go works great, curbside delivery let me down and nobody was willing to help. Associates don’t care to help anyone the last hour the store is open.
Cafe never answers the phone.
Edit** 12/04/2022 ~ we still haven’t received our order and no one will answer the phone! My husband is on his way to pick up the order himself. I want my delivery fee and tip back on my card today! This is beyond ridiculous and very poor customer service! If you cannot fulfill orders, DON’T TAKE THEM! ? 12/03/2022 ~ I placed an online order for food early this morning and it was supposed to be here between 5-7. It’s now 7:23 and no order has arrived. They close at 8:00!!! We have called over and over and let it ring until in hangs up to no avail. Never again!!! I want my money back!
Cafe never answers the phone.
Placed a pick up order Sunday morning 10/30 to be picked up that day between 3PM and 4PM. Around 5:30PM I started trying to call to find out the status because I had not received anything stating it was ready. Made multiple attempts to get anyone to answer the phone (more than 10 times) and only got customer service to answer once then claim they were transferring me just to get left on hold for over 15 minutes with no one ever picking up. Tried to use the live chat option only to be told all they can do is tell me there is a delay and to call the store which I had already told him I had done and was actually sitting on hold waiting on anyone to deem the call worthy of picking up. Finally, at 12:30PM on 10/31 I get an email saying the order is now ready, but they will only hold it through today even though it's a day late on their end being ready. This store needs a direct line to the curb side pick-up department and they really need to replace practically every employee in the store or start bringing in more staff to actually take care of your paying customers.
For a Sign to notify Customers who are waiting for gas regarding No Premium gas so customers won’t have to wait and in inconvenience of waiting to find out at the last minute
Restaurantji Recommends
To the young man who helped me yesterday morning right at 10am, THANK YOU! I didn’t catch his name but he is a true blessing! He stopped what he was doing to help locate some baby formula that showed they had it online. It wasn’t on the shelf yet and I know he could see my disappointment. It took him a minute to locate it while a few of us patiently waited, hoping he could find it and he did. I hope he sees this post and know how much he is appreciated and an excellent employee to have ❤️
They failed to put an item in my pickup order. I didn’t notice until I had made it home an hour away. I have been calling for two days straight starting at 6am. NO ONE EVER ANSWERS THE PHONE ALL DAY!!!! I finally got a person on the phone yesterday. She took all of my information including my order number and NO ONE EVER CALLED ME BACK!! It’s sad!! This location needs to be SHUTDOWN!
I have tried to call all afternoon and no one will pick up the phone. It’s sad that I will have to drive there just to get a manager to talk to me! Ridiculous!
Called service desk four times in a row on four different days. No one would answer the phone, 1 time got bread, transfer me and cut me off, 2 nd time meat answer after about 30 minutes, same thing was cut off. Never have I gotten to a manager nor customer service. What is your problem where i could reach a manager nor service personnel at any time. I have waited on the phone for over 30 minutes each time and to this day have not spoken to anyone. My question is does your store want my money or not.
easy in an out great location
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