Courtyard Starkville MSU at The Mill Conference Center

Lol beware.
I was looking forward to staying at the Courtyard Marriot. 3 rooms was booked in advance. My flight the night before had gotten diverted… restless and tired when I landed I just wanted to check in and settle in. The customer service staff Jahleel & Alexis the manager (hope I spelled their names right) gave us the worst experience. When we arrived, they had told us that they booked the room to someone else since we did not arrive on time. We paid for 4 nights, and did not get a phone call to inform us about any cancellation or email. They were trying to deny us a refund at first, and at the end gave us a partial that made no sense. Expedia, the third party app had confirmed that our booking was there and they do not have the cancellation policy. Alexis claimed to be on the phone with Expedia, and her supervisor but kept disregarding us, while she caters for MSU visitors/athletes making it clear that she did not want to help us. She was going to grab the supervisor to give us clarity and kept walking away from us. We were trying to figure out why this happened and if we can get a refund for like two hours.. We were calm the entire time, however she started shouting and acting aggressive. We simply asked to see the cancellation policy they claimed to have that was no where to be found on websites. We needed this to show our company, simple. However this is when she started ripping off a poster with information we did not ask for and shouting at us that she was told to not engage with us. After all, this experience felt as if we got discriminated and pushed away.

What kind of hotel is this that it’s own staff & managers cannot have sympathy for paying customers who had came from a diverted flight and decide to act aggressive?

Clean and comfortable rooms. Neat lobby area with a small food counter and bar.

Service: 5

Rooms: My room was soooo clean neat and smelling good. I recommend this hotel 10 out of 10!!

Service: 5

If you’re visiting MSU, you can’t go wrong here. Gym is okay, food is meh. Walkable to old cotton district. Worth your time.

Service: 4

The MSU football team stayed there the night before the game. That was exciting ! The hotel staff were very nice and accommodating. A shout out to Elisabeth the mgr you and your staff are tops!!

Rooms: Under renovation but ours was complete

Nearby activities: The game

Safety: Great area

Walkability: Close to the campus

Service: 5

I paid $262 for a standard simple hotel room because I wanted to take my daughter swimming. Got there and the pool was CLOSED. We had to walk to their sister hotel just to swim. I woke up the next morning and $40 additional dollars was chArged from my card. Upon check out I noticed a decline charge for $200, then $100, then $150 and then $50!!! Thank God I moved my $ to another card after the additional $40 was took. I would NOT recommend this hotel to anyone and really feel that I should be refunded.

Safety: The hotel is renovating and it's in horrible shape.

Service: 3

Unfortunately this hotel is under construction and is overbooking. I arrived late in the evening, for which I had a reservation, and was turned away. I will never again include this hotel in my travel plans.

Service: 1

Very clean. Finley and Erika were very helpful and friendly. Bryce at the Bistro made the best breakfast sandwhich.

Service: 5

Nice location. Close to food and coffee ☕️

Service: 5

Staff not very knowledgeable. Room came with breakfast didn’t get it. I’m a silver member which means a get half off breakfast did not honor. Staff was talking to other people when I was checking in. The place was empty on a Friday night that should tell you this place needs help. DisappointedNearby activities: MSU

Service: 1

Overall good

Service: 4

Suppose to come with breakfast they did not include. I’m a silver member I get 1/2 off breakfast would not honor. Room rate $147 I paid $197. Not helpful not friendly. Disappointed with staff, place was empty on a Friday night. Staff not knowledgeable with members benefits

There’s no hot water in the bathroom. And the restaurant food is terrible.

Really nice folks and clean rooms. The parking situation is a bit confusing.

Service: 5

Great location, very clean hotel and very nice

Service: 5