I normally love Five Guys, but today was an L. Milkshake machine not running (this was the primary reason we came here instead of other fast food joints). Realized I was given the wrong burger when we were already 5 miles down the road. We're on a long road trip trying to make it home so I decided not to fight the traffic back and use up even more time on this pit stop. Very frustrating to get the wrong burger when you pay $8.79 + tax for this one item. Service was ok otherwise, burger was fine but not what I paid for.
Atmosphere: 3
Food: 2
Service: 2
Durgeshwarimisra Misra
I love Five Guys food. Specifically, my kids love to go there because of their burgers and the abundance of fries. The workers are very friendly, and the service is fast, just as people want.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Little Cheeseburger, French Fries
Teresa Money (TMoney)
The BEST Five Guys experienced EVER!! The service was exceptional! The cashier had the most amazing attitude and friendly personality!!!Food was really great and ready very quickly. We will definitely be back???
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Bacon Cheeseburger, French Fries
ray Buckingham
The food you get at 5 Guy's is pretty consistent from one place to another. If you don't know it's burgers and fries and hot dogs you can look that part up. I almost gave it one or two less stars because of the attitude the lady taking our order had, but maybe she was just having a bad day. Everyone else was friendly and they all did their job. We accidentally only ordered one order if fries, but that was more than enough for 4 people.
Atmosphere: 4
Food: 5
Service: 4
Recommended dishes: Bacon Cheeseburger, French Fries
jeremy mcdonald
First time ever step foot in a Five Guy's. Loved everything from the first welcoming hello to the last words by staff thanking me for coming. Food was very good and plenty of it. Will definitely stop again next time thru
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Large Fries, Bacon Cheeseburger
Tyler Harrison
Great place. The guy who helped us was very friendly. The burgers and fries are the best. 5 stars all around!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Bacon Cheeseburger
Randy Silver
New location that recently opened. Order wasn’t correct. Burger was just ok. Fries were greasy. Pricey and not a great experience.
Atmosphere: 4
Food: 3
Service: 3
Recommended dishes: Regular Fries, Little Hamburger, Bacon Burger, Hamburger, Little Fries, French Fries
William R R
Old grease was used to cook fries. Terrible texture and taste. $26 for 2 junior burgers and a shared order of fries. Unacceptable. Won’t return.
We just come for the French fries ...they are so delicious ..
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Large Fries
bochap76
Food and Flavor - Very unoriginal and underwhelming. The patties were thin and over cooked, lacking in flavor or juiciness. Toppings were unappealing.. I chose a double with conventional toppings, cheese, grilled onion, lettuce, pickle, and tomato. Fries were fresh and delicious, though slightly over salted. A double from Wendy's would have been much more flavorful and needless to say a much better value, which I will address in a following point.Service and Presentation - Very fast food like . Order numbers were assigned, and hollered out when ready. You were expected to walk to the back counter to get your food like a Burger King or Wendy's, even though your paying a casual dining price. The peanuts on the floor work at Logan's with the rustic Road House look and feel with the wooden floors, but the peanut hulls on the floor at FG's just felt dirty and gritty, as your feet will slide around on the tile floor. The red and white had more of a abandoned hospital/asylum feel from a horror movie set in the 40's, but with better lighting. The sacks of potatoes in the dining area was a bit confusing, it had me asking myself "Do they sell those sacks of potatoes or did they just run out of room in their stock room." The complimentary peanuts were self-serve from a huge cardboard box lined with a trash bag set on top of the checkout counter; a wooden barrel or something a bit more permanent could have added to the décor. I was told that Five Guys was started by some firemen , though a quick web search could not confirm that. Maybe they were going for a fire station theme , but I didn't see it , and it didn't work for me.Value - Very, very, poor! For the 12 bucks and change , I wanted an ultimate burger experience.I asked for purple onion , but that wasn't an option.. sure they had white and grilled , but for a premium burger, I feel purple is a must. Iceberg lettuce, the least flavorful of the lettuces, was the only lettuce available. The other add-ons didn't sway me to try something new.I've had burgers from fast food to casual dining, plus I make a mean burger at home on the Weber, burning mesquite chunks , toasted, buttered buns with cheddar and bacon with grilled onions. There was nothing unique about the burger at FG's. I live in a small town and I don't go to Tupelo that often, when I do, I want to enjoy the extended options of eateries that's I don't have locally. I completely wasted my time and money on Five Guys. For a better choice in taste and value go to one of the following: George's in New Albany, Hardees , Burger King , Wendy's , Sonic, or any burger from a steak house. I have gotten better burgers at each of these places, especially at George's. I have not tried Mugshots or similar establishments. I had heard by word of mouth that Five Guys and Mugshots had great burgers , though a bit pricey, so it wasn't just the price that was disappointing; it was what I received for the price that disappointed me. Maybe my expectations were a bit high, but for the price premium I felt high expectations were warranted. I went in hoping for a unique atmosphere and a delicious burger. So if your like me , the only unique experience you will get at Five Guys Burgers and Fries will be the price. You will pay more than you have ever paid before for a burger; and it won't come close to the best burger that you have ever had.UPDATE 10/16/23I've since returned based on my daughter's desire to try it out. My wife daughter and myself ordered 3 burgers, one order of fries and 3 drinks. The burgers were better, fries the same. I think the portions of the fries were smaller: Total was $53 dollars. Value was still very poor, I've still had better fast food burgers. Mug shots or bulldog deli is much better for a comparable price. And its full service instead of self serve. Fast food like product and service at casual dining prices , I still stand by that.
Atmosphere: 1
Food: 3
Service: 1
Recommended dishes: Large Fries, Hamburger
J JL
Great burgers if I had to say..
Atmosphere: 5
Food: 4
Service: 4
Recommended dishes: Cheeseburger
Robyn Camack
The French fries are phenomenal!!!
TitusFFX
Use to be great but has been steadily getting more expensive with no way to eat at a reasonable price. About $20 if you want a burger, fries, and drink which adds up fast for paying for 3 or more people.Last few times there has been just the cup of fries and no extras like there use to be and doesn't seem to fill you up as much either making you hungry again not too far later.
The low carb burger was
Atmosphere: 5
Food: 5
Service: 5
I normally love Five Guys, but today was an L. Milkshake machine not running (this was the primary reason we came here instead of other fast food joints). Realized I was given the wrong burger when we were already 5 miles down the road. We're on a long road trip trying to make it home so I decided not to fight the traffic back and use up even more time on this pit stop. Very frustrating to get the wrong burger when you pay $8.79 + tax for this one item. Service was ok otherwise, burger was fine but not what I paid for.
Atmosphere: 3
Food: 2
Service: 2
I love Five Guys food. Specifically, my kids love to go there because of their burgers and the abundance of fries. The workers are very friendly, and the service is fast, just as people want.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Little Cheeseburger, French Fries
The BEST Five Guys experienced EVER!! The service was exceptional! The cashier had the most amazing attitude and friendly personality!!!Food was really great and ready very quickly. We will definitely be back???
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Bacon Cheeseburger, French Fries
The food you get at 5 Guy's is pretty consistent from one place to another. If you don't know it's burgers and fries and hot dogs you can look that part up. I almost gave it one or two less stars because of the attitude the lady taking our order had, but maybe she was just having a bad day. Everyone else was friendly and they all did their job. We accidentally only ordered one order if fries, but that was more than enough for 4 people.
Atmosphere: 4
Food: 5
Service: 4
Recommended dishes: Bacon Cheeseburger, French Fries
First time ever step foot in a Five Guy's. Loved everything from the first welcoming hello to the last words by staff thanking me for coming. Food was very good and plenty of it. Will definitely stop again next time thru
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Large Fries, Bacon Cheeseburger
Great place. The guy who helped us was very friendly. The burgers and fries are the best. 5 stars all around!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Bacon Cheeseburger
New location that recently opened. Order wasn’t correct. Burger was just ok. Fries were greasy. Pricey and not a great experience.
Atmosphere: 4
Food: 3
Service: 3
Recommended dishes: Regular Fries, Little Hamburger, Bacon Burger, Hamburger, Little Fries, French Fries
Old grease was used to cook fries. Terrible texture and taste. $26 for 2 junior burgers and a shared order of fries. Unacceptable. Won’t return.
the food was amazing and milkshakes are
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Hamburger
Restaurantji Recommends
We just come for the French fries ...they are so delicious ..
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Large Fries
Food and Flavor - Very unoriginal and underwhelming. The patties were thin and over cooked, lacking in flavor or juiciness. Toppings were unappealing.. I chose a double with conventional toppings, cheese, grilled onion, lettuce, pickle, and tomato. Fries were fresh and delicious, though slightly over salted. A double from Wendy's would have been much more flavorful and needless to say a much better value, which I will address in a following point.Service and Presentation - Very fast food like . Order numbers were assigned, and hollered out when ready. You were expected to walk to the back counter to get your food like a Burger King or Wendy's, even though your paying a casual dining price. The peanuts on the floor work at Logan's with the rustic Road House look and feel with the wooden floors, but the peanut hulls on the floor at FG's just felt dirty and gritty, as your feet will slide around on the tile floor. The red and white had more of a abandoned hospital/asylum feel from a horror movie set in the 40's, but with better lighting. The sacks of potatoes in the dining area was a bit confusing, it had me asking myself "Do they sell those sacks of potatoes or did they just run out of room in their stock room." The complimentary peanuts were self-serve from a huge cardboard box lined with a trash bag set on top of the checkout counter; a wooden barrel or something a bit more permanent could have added to the décor. I was told that Five Guys was started by some firemen , though a quick web search could not confirm that. Maybe they were going for a fire station theme , but I didn't see it , and it didn't work for me.Value - Very, very, poor! For the 12 bucks and change , I wanted an ultimate burger experience.I asked for purple onion , but that wasn't an option.. sure they had white and grilled , but for a premium burger, I feel purple is a must. Iceberg lettuce, the least flavorful of the lettuces, was the only lettuce available. The other add-ons didn't sway me to try something new.I've had burgers from fast food to casual dining, plus I make a mean burger at home on the Weber, burning mesquite chunks , toasted, buttered buns with cheddar and bacon with grilled onions. There was nothing unique about the burger at FG's. I live in a small town and I don't go to Tupelo that often, when I do, I want to enjoy the extended options of eateries that's I don't have locally. I completely wasted my time and money on Five Guys. For a better choice in taste and value go to one of the following: George's in New Albany, Hardees , Burger King , Wendy's , Sonic, or any burger from a steak house. I have gotten better burgers at each of these places, especially at George's. I have not tried Mugshots or similar establishments. I had heard by word of mouth that Five Guys and Mugshots had great burgers , though a bit pricey, so it wasn't just the price that was disappointing; it was what I received for the price that disappointed me. Maybe my expectations were a bit high, but for the price premium I felt high expectations were warranted. I went in hoping for a unique atmosphere and a delicious burger. So if your like me , the only unique experience you will get at Five Guys Burgers and Fries will be the price. You will pay more than you have ever paid before for a burger; and it won't come close to the best burger that you have ever had.UPDATE 10/16/23I've since returned based on my daughter's desire to try it out. My wife daughter and myself ordered 3 burgers, one order of fries and 3 drinks. The burgers were better, fries the same. I think the portions of the fries were smaller: Total was $53 dollars. Value was still very poor, I've still had better fast food burgers. Mug shots or bulldog deli is much better for a comparable price. And its full service instead of self serve. Fast food like product and service at casual dining prices , I still stand by that.
Atmosphere: 1
Food: 3
Service: 1
Recommended dishes: Large Fries, Hamburger
Great burgers if I had to say..
Atmosphere: 5
Food: 4
Service: 4
Recommended dishes: Cheeseburger
The French fries are phenomenal!!!
Use to be great but has been steadily getting more expensive with no way to eat at a reasonable price. About $20 if you want a burger, fries, and drink which adds up fast for paying for 3 or more people.Last few times there has been just the cup of fries and no extras like there use to be and doesn't seem to fill you up as much either making you hungry again not too far later.
Atmosphere: 3
Food: 4
Service: 4
Recommended dishes: Bacon Cheeseburger