Zaxbys Chicken Fingers & Buffalo Wings

Gen z kids have GOT to do better…… the girl gave me a straw first thing in drive thru then gave me my food with no drink . The drink is supposed to be first…….. so you don’t forget it………. Wake up Gen z….

Atmosphere: 1

Food: 1

Service: 1

I don’t know why in the drive thru they have you pull up and wait. No one else was in line. They take forever to bring food out and then it’s cold

Atmosphere: 1

Food: 2

Service: 1

Got us the wings and things today! I was really disappointed. I waited about 10 minutes for our food and it was cold. The fries were cold and the chicken taste like it’s been laying out. When you pay almost $40 for food it atleast needs to be warm. Won’t be going back anytime soon.

Atmosphere: 3

Food: 1

Service: 3

Been here twice and had issues with my order each time. The first time they was really rude but not the second time so that a plus. Good food over all.

Atmosphere: 5

Food: 4

Service: 2

I got the cobb salad and it was so good. I won't lie I was surprised. My husband got wings and the fries loaded down with all kinds of goodies (I don't remember what exactly). He said his was really good as well!

Atmosphere: 5

Food: 5

Service: 5

It was a great experience...definitely be back

Atmosphere: 5

Food: 5

Service: 5

Love the food at Zaxbys.

Atmosphere: 5

Food: 5

Service: 5

Ordered Zax Snack and taco meals (2 meals) from parking lot. Waited at the counter while order after order was handed out. We saw an order sitting behind the counter but thought nothing of it. After a while, I approached the counter with my receipt and asked the status of my order. My order was the one sitting on the counter getting cold. My name, clearly on the receipt, was never called. It just sat there. The food was just warmed up, and the chicken was tough. Not the fresh, hot, and tender I'm used to from Zaxbys.

Atmosphere: 4

Food: 2

Service: 1

I tried the Southern fried shrimp and they were delicious

Atmosphere: 5

Food: 5

Service: 5

September 2021: The food is generally pretty good, nothing to write home about (but that's to be expected from really any drivethru restaurant). The problem is that the service isn't always that good. I asked for a sandwich and a water, but the person taking my order started getting clearly angry because she couldn't hear me. Trust me, I understand that, and I understand being frustrated at the end of a long day. But in the restaurant business, 50% of the reason you're paid is to try and not be a jerk.

When I got to the window, I paid, was handed my bag and my card, and told to have a nice night. No water. I didn't really care, I was tired and ready to leave. A few minutes later I checked my receipt to make sure that water didn't cost me anything worth going back for. Well, the water wasn't on my receipt, but they charged me for "3x extra sauce" which I didn't ask for. I understand being pissed because you can't hear someone, but is it worth intentionally trying to mess up someone's food and making them pay money for it? No, no not really. I'll be honest, maybe I gave a little attitude too when speaking up so the person taking my order could hear, but I hardly yelled. So 2 stars for occasional passive aggressive service. You're better off going elsewhere, especially at night.

June 2024 Update: I finally returned to this Zaxby’s after nearly 3 years of boycotting. My boyfriend and I got the MrBeast meal, which is their current promotion. It honestly was pretty good, although the Feastable bar just tastes like Hershey’s and has a somewhat bile-like aftertaste. They also forgot the BBQ sauce packs we specifically asked for and were even on our receipt, so they’re still forgetting things all these years later.

Now, originally I gave Zaxby’s two stars because despite their abysmal service, the food was at least passable. But today we paid $32+ for some good chicken, half the sauce we paid for, and middle-of-the-road fries/funnel cake.

It also took 20 minutes for us to get our food. We were told to pull up to the white line, after which some guy behind us yelled at us for blocking him. I guess he had an ego problem. Several people behind us got their orders before we did, so I’m assuming we were simply forgotten about. We did eventually get our food and as I said, it was good overall. Maybe not worth $32+ or a 20 minute wait though. If you don’t mind an uncoordinated staff (who *will* mess up your order) and don’t feel like waiting double the time for Caine’s though, go for it! At least Zaxby’s fries aren’t oddly wet like Caine’s so honestly it could be better to avoid both.

Atmosphere: 2

Food: 4

Service: 1

Lettuce in Salas was wilted and it just was no longer as good as it used to be. Very disappointed.

Atmosphere: 2

Food: 2

Service: 2

Very disappointed with Zaxby’s in Tupelo, MS. Cold food, rude service. If you are the owner, please take this/ all reviews seriously if you value your business and the reputation of Zaxby’s. Renee Smith Tupelo, MS

our chicken were cooked too hard, my egg rolls were burned.

Kid-friendliness: my grandkids love eating in zaxby

Atmosphere: 5

Food: 4

Service: 5

Recommended dishes: Chicken Finger Plate, The House Zalad

After having the worst experience ever at a restaurant and not even getting our food we decided to go through the drive thru at Zaxbys. We pulled through at 9:12 pm. As soon as we pulled up there was an automated message coming from the speaker “our store is currently closed” and immediately after an employee said “welcome to Zaxbys how can i help you” so obviously we were confused. My boyfriend said “are yall closed or” the employee said “yes” so we drove off. I decided to look up the hours and they don’t close until 9:30 pm. So disappointed in service these days.

Atmosphere: 1

Service: 1

One of my favorite places to eat ...I always get the chicken Philly so

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Regular Chicken Fingerz and Boneless Wings Zampler Platter, Zaxby's Signature Club Sandwich