Applebee's Grill + Bar
1212 E Custer Ave, Helena
(406) 449-7300
Recent Reviews
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We always order our onion rings well done and we get them perfect 👌
Atmosphere: 5
Food: 5
Service: 5
My wife and I have been coming here for ages and it usually is pretty standard Applebees service, cheap drinks and good food. But last evening was absolutely unbelievable. Our server was extremely rude, she didn’t make us feel welcome at all. We were brought to the right of the restaurant to the second booth. Typically when we sit on that side of the restaurant we receive fantastic service. Our first interaction with her felt very uncomfortable. We ordered our drinks and my little brother ordered a Shirley Temple. She brought the drinks and as you would expect the Shirley Temple had cherries, but very little grenadine. After dropping off our drinks she charged off to do god knows what. As she only had three tables in her section. After a while she returned to take our order and this is when we truly experienced her unpleasant attitude. My little brother ordered a sirloin steak and she was very hostile regarding his sides. She gruffly told him the sides were on the menu and he became anxious and couldn’t make a selection, her energy became very even more hostile. Almost as if he wasn’t making a selection rapidly enough. Finally he selected garlic mash potatoes and fries (yes double potatoes because he was so uncomfortable with the interaction that he just went with the fastest option). As he is a 13 year old boy, he drank his Shirley Temple quite quickly. She came back and completely disregarded that he may possibly want a refill. Instead she tore off again to do god knows what, because as I stated her section was not very busy at all. When our food was brought to us he didn’t have his fries. He asked about them and she tore off again, which was kind of irritating because he had also wanted to ask for steak sauce. But felt like he didn’t have time to express the entirety of his needs. As she returned with the fries he asked for the steak sauce and you could see she was visibly annoyed with him. Mind you, he is a 13 year old child. She returns yet again with the steak sauce and didn’t stick around to see if anyone desired anything else. Which he was quite upset about because he also wanted another refill. She returns much later and he requested a refill and she responded with, it will be a few minutes. She returns much later with another Shirley Temple and low behold it has no cherries and very little grenadine yet again. She was rude regarding every bit of our needs and requests. She didn’t bring us any waters, my wife was missing a dipping sauce for her wings, my friend ordered a salad and there was an ungodly amount of onions on it. He spent most of his time removing the onions because they were very overbearing and largely chopped. When he asked for a refill on his water she became snappy and stated it looked like he had water already. I have never had a server be so rude to us before. Our bill was almost $100 and it was kind of a bummer to pay that and feel uncomfortable the entire time. I’ve served at multiple places and bartended as well. It’s not hard to be nice to your customers. I hope the manager has a talk with her. Because she needs it.
Atmosphere: 2
Food: 2
Service: 1
My boyfriend found two hairs on his plate and we don't ever go out to eat. Was a pleasant meal...
Keegan was our waiter and he was awesome! Had a team of 19 people and he did everything on his own. He was quick, kind, and did a perfect job. 10/10 would come again!
Atmosphere: 5
Food: 5
Service: 5
I came here to have drinks with friends. The drinks were delicious and the service was fantastic.
Atmosphere: 5
Service: 5
Very polite staff. Great food. Calm atmosphere. Great deals.
Atmosphere: 4
Food: 4
Service: 4
AAA fast service, smiling employee's. Highly recommend.
Atmosphere: 5
Food: 5
Service: 5
The waitress was on top of everything and made our dining experience very enjoyable! The Bourbon Chicken and Shrimp were absolutely delicious! Date night was a success!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Bourbon Chicken, Caesar Salad, Burger and Fries
Everything great. Except you really need to redo your booth seating. Sitting on boards are not good at all. There is no padding left.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Spinach Dip, Riblets
Everything was amazing except the booth had practically no filling left in the cushion.
Atmosphere: 3
Food: 5
Service: 5
Restaurantji Recommends
I loved the food, and the service was amazing! The only issue I had was the bathroom. One door was broken in a way where it couldn't latch shut, and the other only barely shut. Otherwise, it was great!
Atmosphere: 5
Food: 5
Service: 5
Sat at the bar Thursday night, didn’t catch the bartenders name, but the service and the food were terrific.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Spinach Dip, Bourbon Chicken
Food is good
Atmosphere: 4
Food: 4
Service: 3
Great service late last night . I think The lady helping us was the manager, originally from California , can’t be an easy job by any stretch but great attitude and took and made the experience great
Atmosphere: 4
Food: 4
Service: 5
I was at the restaurant tonight taking my wife out to dinner! Unfortunately I was waited on by a lady named Shantel….. she was very aggressive in hitting on me in front of my wife. She had 0 respect and at one point even called me yummy. She needs to be in the back doing dishes away from customers.
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