This is the 2nd time I been to BWW in Helena and customer service has just sucked. I will not be back and will not recommend this restaurant.
Atmosphere: 4
Food: 4
Service: 1
J H
Waitress needs more experience on customer service
Atmosphere: 5
Food: 5
Service: 3
Kendrick Hunter
Went in after a day of traveling on Dec. 7th, 2025. Nice atmosphere yet, terrible service. We ordered mozzarella sticks to start. Was provided by the manger on shift wearing a burgundy shirt. The marinara was dried out as if we were given tomato paste. Ordered another for the same story. They were out of the brown sugar heat sauce and our server Jarek aka..JT came over looking highly nonchalant just stating they were out. Would have been nice to be given a menu to check something else out so I picked a random flavor. Truth be told, Jarek was nonchalant the entire service. Consistently he walked by us without asking if we needed anything or even how everything was. Working hospitality myself FOH and BOH, it’s easy to see how one person/ personality can ruin or make the entire experience. It was just unfortunate we had Jarek.
However, I would like to shout out the server who was wearing a grey Seattle Seahawks jersey #11 with the name Smith written on the back, with a tattoo sleeve on the left arm. He was highly attentive to his tables, and even one of Jared’s tables as he never went to check on them either I observed. I told my company I wish we had him as it seems he cares about his job unlike Jarek. Even the bartender, a younger blonde woman with tattoos closer to the shoulders seemed attentive to her guest as well. Cheers to those two for sure.
Atmosphere: 5
Food: 2
Service: 1
Quinton Scott
Love the staff!! Excellent bartenders!!
Atmosphere: 5
Food: 5
Service: 5
Ali Reb
Fries are better and more crispy during weekdays for some reason. Sometimes they skimp on the sauce for wings. Pick up order has been missing things on several occasions- always check. Overall a decent sports bar.
Atmosphere: 4
Food: 4
Service: 4
morgan rohan-smith
Typical chain. Food isn't terrible, just bland. Bartender calls everyone honey, which is super annoying, and you're often waiting for a few for her to ask if you'd like another beer because she is busy talking to co-workers about customers instead of tending the bar.
Atmosphere: 3
Food: 3
Service: 3
Maverick Taylor
Twice now we have gone here and there's a line of people with at least a half hour wait when there's 3/4 of the tables open and plenty of staff, then when you do get a table the wings are over priced and hard, and way too salty. Staff is decent but food and wait time is ridiculous.
BatJackJohnson “BatJackJohnson”
Surprisingly tastey food
Atmosphere: 4
Food: 4
Service: 5
amber blair
The night manager helped me with the online ordering and had a bunch of patience with my 4 year old and I :)
They were so kind and threw in some cookies ;)
This location specifically is why I love B-dubs ✌🏻
Atmosphere: 5
Food: 5
Service: 5
Thresa Tighe
I was a little disappointed when I got home and my large fries were saturated and salt that I couldn't even eat them I did call the store nobody offered me a refund or another fry which isn't that big of a deal but considering I always go there I just thought they'd make it right
Came here for lunch, huge disappointment. The place wasn't very busy, maybe 10 groups in total, when we arrived, we were greeted and shown a booth. 20 minutes later, we never seen any wait staff. The guy across from us was waiting to pay his check the entire time we were there. Ended up just walking out, without ordering drinks or even seeing any of the wait staff in more than 20 minutes. Does anyone even work there?
Atmosphere: 2
Food: 1
Service: 1
Ava Harmon
Sat bar side, maybe 3 tables taken in the whole restaurant, not busy at all. We sat for 10 minutes, got passed by almost every single server and not even a hello or “we’ll be right with you” just straight up ignored. We decided to get up to leave and every single server was congregated at the counter talking.
Atmosphere: 2
Service: 1
nate dizzle
Mediocre at best
Atmosphere: 2
Food: 2
Service: 2
Savannah Apedaile
Excellent experience with the wonderful waitress at the bar
This is the 2nd time I been to BWW in Helena and customer service has just sucked. I will not be back and will not recommend this restaurant.
Atmosphere: 4
Food: 4
Service: 1
Waitress needs more experience on customer service
Atmosphere: 5
Food: 5
Service: 3
Went in after a day of traveling on Dec. 7th, 2025. Nice atmosphere yet, terrible service. We ordered mozzarella sticks to start. Was provided by the manger on shift wearing a burgundy shirt. The marinara was dried out as if we were given tomato paste. Ordered another for the same story. They were out of the brown sugar heat sauce and our server Jarek aka..JT came over looking highly nonchalant just stating they were out. Would have been nice to be given a menu to check something else out so I picked a random flavor. Truth be told, Jarek was nonchalant the entire service. Consistently he walked by us without asking if we needed anything or even how everything was.
Working hospitality myself FOH and BOH, it’s easy to see how one person/ personality can ruin or make the entire experience. It was just unfortunate we had Jarek.
However, I would like to shout out the server who was wearing a grey Seattle Seahawks jersey #11 with the name Smith written on the back, with a tattoo sleeve on the left arm. He was highly attentive to his tables, and even one of Jared’s tables as he never went to check on them either I observed. I told my company I wish we had him as it seems he cares about his job unlike Jarek. Even the bartender, a younger blonde woman with tattoos closer to the shoulders seemed attentive to her guest as well. Cheers to those two for sure.
Atmosphere: 5
Food: 2
Service: 1
Love the staff!! Excellent bartenders!!
Atmosphere: 5
Food: 5
Service: 5
Fries are better and more crispy during weekdays for some reason. Sometimes they skimp on the sauce for wings. Pick up order has been missing things on several occasions- always check.
Overall a decent sports bar.
Atmosphere: 4
Food: 4
Service: 4
Typical chain. Food isn't terrible, just bland. Bartender calls everyone honey, which is super annoying, and you're often waiting for a few for her to ask if you'd like another beer because she is busy talking to co-workers about customers instead of tending the bar.
Atmosphere: 3
Food: 3
Service: 3
Twice now we have gone here and there's a line of people with at least a half hour wait when there's 3/4 of the tables open and plenty of staff, then when you do get a table the wings are over priced and hard, and way too salty. Staff is decent but food and wait time is ridiculous.
Surprisingly tastey food
Atmosphere: 4
Food: 4
Service: 5
The night manager helped me with the online ordering and had a bunch of patience with my 4 year old and I :)
They were so kind and threw in some cookies ;)
This location specifically is why I love B-dubs ✌🏻
Atmosphere: 5
Food: 5
Service: 5
I was a little disappointed when I got home and my large fries were saturated and salt that I couldn't even eat them I did call the store nobody offered me a refund or another fry which isn't that big of a deal but considering I always go there I just thought they'd make it right
Atmosphere: 5
Food: 1
Service: 4
Restaurantji Recommends
Great spot for the family and kiddos!
Atmosphere: 5
Food: 5
Service: 4
Came here for lunch, huge disappointment. The place wasn't very busy, maybe 10 groups in total, when we arrived, we were greeted and shown a booth. 20 minutes later, we never seen any wait staff. The guy across from us was waiting to pay his check the entire time we were there. Ended up just walking out, without ordering drinks or even seeing any of the wait staff in more than 20 minutes. Does anyone even work there?
Atmosphere: 2
Food: 1
Service: 1
Sat bar side, maybe 3 tables taken in the whole restaurant, not busy at all. We sat for 10 minutes, got passed by almost every single server and not even a hello or “we’ll be right with you” just straight up ignored. We decided to get up to leave and every single server was congregated at the counter talking.
Atmosphere: 2
Service: 1
Mediocre at best
Atmosphere: 2
Food: 2
Service: 2
Excellent experience with the wonderful waitress at the bar
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