Every Burger King in the city of Helen deserves serious reconsideration. We lost both of our Hardee’s locations — which were far better restaurants — yet somehow we’re left with three Burger Kings, and every single one of them has major issues.
The Burger King on Prospect is consistently careless with orders. I’ve ordered bacon burgers there multiple times, and twice there was no bacon at all, requiring me to go back inside. The third time, there was bacon, but it was barely noticeable — ultra-thin slices and only about half a piece. That’s not acceptable.
The Burger King kitty-corner from WinCo isn’t much better. They frequently run out of basic items like apple juice and kids’ toys. I’ll say the staff themselves are generally fine, but overall the experience is about the same level of disappointment as the Prospect location.
The worst one by far is the Burger King near Carroll College on Euclid. On a Sunday between church services, we stopped in for one kids’ meal. There was only one car ahead of us, yet it took 15 minutes just to have our payment taken at the first window. This is supposed to be fast food. Waiting that long for a tiny burger and small fries makes no sense. It honestly felt like the cooks were also being forced to run the window, which is a management problem, not a customer problem.
To sum it up: poor order accuracy, missing ingredients, constant shortages, and painfully slow service across all locations. Until major changes are made, I wouldn’t recommend any Burger King in this city.
Atmosphere: 1
Food: 1
Service: 2
Bryce “FexFox” Radzkowski
Pretty unimpressed, how hard is it to put napkins in the bag? I was just there and the workers said they don’t have small or medium cups for fries so I have to get a large. The person running this Burger King is completely incompetent, up-charging for meals to save food costs is ridiculous, weak management.
Atmosphere: 1
Food: 1
Service: 1
Carl Nelson
I went for lunch it wasn't very busy in the store. I only have 30 mins. I stood in line for 10 mins the girl working drive thru never looked at me or the guy standing in front of me. I finally just left. It was the second time in a month. Why don't you hire more people.
Atmosphere: 1
Food: 1
Service: 1
Benjamin Patterson
I got a whopper with no condiments just cheese and meat. The fries also tasted horrible, probably cooked in nasty dirty oil
Atmosphere: 3
Food: 1
Service: 3
Nathan Wells
Great food and fast service!
Atmosphere: 5
Food: 5
Service: 5
Ozzy Osborne
Place says open at 6 am. At 8 doors were locked with no explanation and no one visible. They didn't answer their phone
Atmosphere: 1
Food: 1
Service: 1
mike donovan
Great value
Atmosphere: 3
Food: 4
Service: 4
Jacob Stetzer
walked in hoping to order breakfast and the employs there are no aware of their surrounds so much so they had no clue I was there. sucks to be me right
Atmosphere: 1
Service: 1
Harper Marie Phillips
i came in through drive thru in and the worker with blonde hair and a facial peircing was yelling in my ear saying drive thru refused to give me a water cup when i asked and said i had to come inside and i seen her go on her phone while i was waiting for my order. so unprofessional and rude!! and she said she was a manager?? how is that possible
Atmosphere: 1
Food: 1
Service: 1
Jeni England
Never even got acknowledged that we were at the counter wanting to order. After waiting 12 minutes we left. The least they could have done was say we will be with you as soon as we can. Ignoring your customers is worse than bad service.
Every Burger King in the city of Helen deserves serious reconsideration.
We lost both of our Hardee’s locations — which were far better restaurants — yet somehow we’re left with three Burger Kings, and every single one of them has major issues.
The Burger King on Prospect is consistently careless with orders. I’ve ordered bacon burgers there multiple times, and twice there was no bacon at all, requiring me to go back inside. The third time, there was bacon, but it was barely noticeable — ultra-thin slices and only about half a piece. That’s not acceptable.
The Burger King kitty-corner from WinCo isn’t much better. They frequently run out of basic items like apple juice and kids’ toys. I’ll say the staff themselves are generally fine, but overall the experience is about the same level of disappointment as the Prospect location.
The worst one by far is the Burger King near Carroll College on Euclid. On a Sunday between church services, we stopped in for one kids’ meal. There was only one car ahead of us, yet it took 15 minutes just to have our payment taken at the first window. This is supposed to be fast food. Waiting that long for a tiny burger and small fries makes no sense. It honestly felt like the cooks were also being forced to run the window, which is a management problem, not a customer problem.
To sum it up: poor order accuracy, missing ingredients, constant shortages, and painfully slow service across all locations. Until major changes are made, I wouldn’t recommend any Burger King in this city.
Atmosphere: 1
Food: 1
Service: 2
Pretty unimpressed, how hard is it to put napkins in the bag? I was just there and the workers said they don’t have small or medium cups for fries so I have to get a large. The person running this Burger King is completely incompetent, up-charging for meals to save food costs is ridiculous, weak management.
Atmosphere: 1
Food: 1
Service: 1
I went for lunch it wasn't very busy in the store. I only have 30 mins. I stood in line for 10 mins the girl working drive thru never looked at me or the guy standing in front of me. I finally just left. It was the second time in a month. Why don't you hire more people.
Atmosphere: 1
Food: 1
Service: 1
I got a whopper with no condiments just cheese and meat. The fries also tasted horrible, probably cooked in nasty dirty oil
Atmosphere: 3
Food: 1
Service: 3
Great food and fast service!
Atmosphere: 5
Food: 5
Service: 5
Place says open at 6 am. At 8 doors were locked with no explanation and no one visible. They didn't answer their phone
Atmosphere: 1
Food: 1
Service: 1
Great value
Atmosphere: 3
Food: 4
Service: 4
walked in hoping to order breakfast and the employs there are no aware of their surrounds so much so they had no clue I was there. sucks to be me right
Atmosphere: 1
Service: 1
i came in through drive thru in and the worker with blonde hair and a facial peircing was yelling in my ear saying drive thru refused to give me a water cup when i asked and said i had to come inside and i seen her go on her phone while i was waiting for my order. so unprofessional and rude!! and she said she was a manager?? how is that possible
Atmosphere: 1
Food: 1
Service: 1
Never even got acknowledged that we were at the counter wanting to order. After waiting 12 minutes we left. The least they could have done was say we will be with you as soon as we can. Ignoring your customers is worse than bad service.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Great staff here
Atmosphere: 4
Food: 4
Service: 5
A lot of fun to eat here.
Atmosphere: 5
Food: 5
Service: 5
Finally got a Brisket Whopper and it was delicious!!!! The Staff was Amazing too!!!
Atmosphere: 5
Food: 5
Service: 5
Place is always broken down, nobody cares for it and food is always pretty much disgusting honestly this place should be condemned and or remodeled
Atmosphere: 1
Food: 1
Service: 1
Fast service
Service: 5
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