Dairy Queen Grill & Chill

1700 Prospect Ave, Helena
(406) 442-5265

Recent Reviews

Heather VanBuren

Kid-friendliness: Great place for kids with flexible seating options.Wheelchair accessibility: Parking is plenty without curb up but there are double doors & there wasn't an opener on them.

Atmosphere: 4

Food: 4

Service: 4

Ethan Lyle

The Open sign was on but no answer at Drive Thru.

Atmosphere: 1

Food: 5

Service: 1

B

Brand new store and definitely needing people bad! Otherwise no issues.

Atmosphere: 5

Food: 4

Service: 5

Wit Sampson

Have gone twice to this location now. Both times order has been screwed up. Neither times were busy. Both orders were simple - 2 blizzards. How do you screw that up?

Atmosphere: 1

Food: 1

Service: 1

Daniel J. Cosio

Closed the lobby door in my face an hour before their closing time is listed online.

Chad Carman

This is the worst Dairy Queen in the entire franchise. Their food and deserts have always been awful but today they showed their true colors. I took my dogs to get pup cups as we had to make the tough decision to put my older dog down. The lady refused to sell me pup cups to give my dog a final treat before he passed away as it’s their policy that you have to purchase something else. I had no issue paying for the pup cups. We drove to the other Dairy Queen in town that we usually prefer and they gave me two cups on the house even though I asked to purchase them. Drive right past this location to the other one every time.

Atmosphere: 1

Food: 1

Service: 1

Sara Jackson

Lady running the drive thru was completely RUDE, looked like she was in highschool. Milkshakes came with no whipped cream or cherry and when I asked she said they're out of whipped cream very rudely and I don't understand how an ICE CREAM place runs out of whipped cream. Won't be going to that location anymore. Go to the North Montana Avenue one, WAY better and nicer people

Atmosphere: 1

Food: 1

Service: 1

joe severson

Burger was messed up. The fries were as cold as could be as if it was what was left over so they didn't have to make fresh.

Atmosphere: 1

Food: 1

Service: 1

Casey Buckley

Apparently chocolate ice cream is a seasonal item… most bizarre thing I’ve ever heard… reminder to support local!

David Follette

Can't go wrong here. Good food and treats in a convenient location.

Nicole

Sorry but since we have the same issue everytime you are getting a 1 star until your crew can do their jobs properly. It is like every time we go to this location something is messed up. The number one thing is not properly ringing up orders. It happens in drive through and dining in. Obviously the franchise owner needs to step up and step in to fix THIS location, because the management is lack luster.

Atmosphere: 1

Food: 1

Service: 1

Theresa Burdick

Didn't have chocolate ice cream. Ranch dressing was like water. Server looked annoyed & didn't bring out ranch dipping sauce after asking for it.

Atmosphere: 5

Food: 2

Service: 2

Jonathan Betchie

The last time I ordered from there I got a $7 combo that should have included a sundae. They didn't remember my Sunday, but made up for it when we returned less than an hour later.

Atmosphere: 4

Food: 5

Service: 4

Matt Woody

Wow. I used to live DQ cheeseburgers I watched the lady take mine straight out of the microwave and it tasted like it. Remember those chuckwagon burgers you used to get at the gas station? That's what this tasted like only a lot worse! It sat in the window for almost 10 minutes until I went up and asked for it. Fries were just as bad. Soda was flat. I contemplated throwing the food away but I was hungry. Should have tossed it. It gave me a stomach ache. Total garbage. I see why the place was empty!

Atmosphere: 3

Food: 1

Service: 1

Sharon B

It’s a shame that there are so many negative reviews. One of your best workers is a gal named Jenny. I’ve been to your DQ several times and this kid always has a smile on her face and is one of the most helpful people you have working there. You have a girl named Jamie who is THE most rude and nasty person ever. Maybe if you hired more people like Jenny you would get better reviews on your restaurant

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