The place is as nasty as the bitter old lady that has no clue how to be a "store manager"
Atmosphere: 1
Food: 1
Service: 1
Leb
This place has a rating of 2.1 stars. This is the lowest rated restaurant in missoula and boy do they live up to that reputation. You have nasty managers that are all over their phones then handle your food. Managers that if the store does anything wrong it's the customers fault not theirs and you have clueless kids working there that don't start making your order till 30 mins after you place it because they have no accountability at this store. This is what you get when you have adults that act like kids manging kids.
Atmosphere: 1
Food: 1
Service: 1
Arlo Garcia
Why do people hire someone with no people skills. You would think with common sense you would have to talk to people. The pretzel was burnt. I couldn't finish it. We also know they don't have smoke alarms. Then it will let them know how dumb they are. That the pretzel is well done. There is no hope for this lazy generation.
Atmosphere: 1
Food: 1
Service: 1
Kyujin Kim
I loved my food and the experience was amazing! Staff were wonderful. The young lady cashier was so sweet and caring! She seemed quite young but very skilled. She really impressed me! She was working with another young lady who was good to be wasn’t as fast like the other one who stood out more. The other workers making food seemed well trained and experienced. Place was running well and everyone had great communication. I loved how fresh and great tasting my food was! The young man who was making pretzels, knows what he is doing! The young girls doing the cash register were really amazing and hope too see them next time I come here! Especially the one with her hair dyed to different colors she was so sweet and kind and hard working!! Keep up the great work!!!
Kid-friendliness: Great family friendly atmosphere!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cinnamon Sugar Pretzel Nuggets Bucket, Original Lemonade, Mini Pretzel Dogs Bucket
Rachael Ruttenbur
Niko (however you spell it) was SO kind and helpful while we were getting some sweet snacks, and went above and beyond to help us!
Atmosphere: 5
Food: 4
Service: 5
Stephanie Beck
Spot in the Southgate Mall always has a line! Nothing terribly and it moves quickly, but it is obviously popular. ** It is also a Cinnabon outlet**I got the Cookie Bonbite for the first time—are you freaking kidding me?!? Why did I do this? Talk about amazing! A warm gooey cinnamon roll wrapped in chocolate chip cookie dough and baked to his warm yumminess! Yikes!
Atmosphere: 5
Food: 5
Service: 5
Nicole Keeland
Every time I try to get a cinnamon roll they never have one available... only on the back counter
Nathaniel Solberg
Absolutely horrible service. Food was cold. The cashier literally tossed my food at me. Will never be back.
Nicole Keeland (Nicole love&Light)
Every time I try to get a cinnamon roll they never have one available... only on the back counter
Essence Ramirez
I waited quite a while for anyone to even acknowledge me. Then I was told they'd be with me in a minute and waited 6 minutes for them to actually stop rolling dough right in front of me and take my order. THEN in the middle oof taking my order she turns her back on me to start a doordash order. The woman in the back that seemed to be management was very rude and the young girl helping us seemed clueless and poorly trained. They could really use corporate or proper management checking in and getting them back on track
Every time I try to get a cinnamon roll they never have one available... only on the back counter
Carrie Stone
Extremely rude service and nasty burnt pretzels that I'm throwing away. I will not be returning, and I would not recommend.
Lena Hirsch
Not the Pretzel Place. Disappointing.
hillary Skaer
Not like other Auntie Anne’s locations. Pretzels are overcooked, come in various sizes and they don’t keep their sauces warm. A corporate quality check and proper training is in order.
jasmine
THREE DOLLARS FOR THIS??!!? THIS IS VERY TINY FOR THREE DOLLARS and it DIDNT EVEN TASTE GOOD! Inflation man ? dont buy from here they are straight up scammers
The place is as nasty as the bitter old lady that has no clue how to be a "store manager"
Atmosphere: 1
Food: 1
Service: 1
This place has a rating of 2.1 stars. This is the lowest rated restaurant in missoula and boy do they live up to that reputation. You have nasty managers that are all over their phones then handle your food. Managers that if the store does anything wrong it's the customers fault not theirs and you have clueless kids working there that don't start making your order till 30 mins after you place it because they have no accountability at this store. This is what you get when you have adults that act like kids manging kids.
Atmosphere: 1
Food: 1
Service: 1
Why do people hire someone with no people skills. You would think with common sense you would have to talk to people. The pretzel was burnt. I couldn't finish it. We also know they don't have smoke alarms. Then it will let them know how dumb they are. That the pretzel is well done. There is no hope for this lazy generation.
Atmosphere: 1
Food: 1
Service: 1
I loved my food and the experience was amazing! Staff were wonderful. The young lady cashier was so sweet and caring! She seemed quite young but very skilled. She really impressed me! She was working with another young lady who was good to be wasn’t as fast like the other one who stood out more. The other workers making food seemed well trained and experienced. Place was running well and everyone had great communication. I loved how fresh and great tasting my food was! The young man who was making pretzels, knows what he is doing! The young girls doing the cash register were really amazing and hope too see them next time I come here! Especially the one with her hair dyed to different colors she was so sweet and kind and hard working!! Keep up the great work!!!
Kid-friendliness: Great family friendly atmosphere!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cinnamon Sugar Pretzel Nuggets Bucket, Original Lemonade, Mini Pretzel Dogs Bucket
Niko (however you spell it) was SO kind and helpful while we were getting some sweet snacks, and went above and beyond to help us!
Atmosphere: 5
Food: 4
Service: 5
Spot in the Southgate Mall always has a line! Nothing terribly and it moves quickly, but it is obviously popular. ** It is also a Cinnabon outlet**I got the Cookie Bonbite for the first time—are you freaking kidding me?!? Why did I do this? Talk about amazing! A warm gooey cinnamon roll wrapped in chocolate chip cookie dough and baked to his warm yumminess! Yikes!
Atmosphere: 5
Food: 5
Service: 5
Every time I try to get a cinnamon roll they never have one available... only on the back counter
Absolutely horrible service. Food was cold. The cashier literally tossed my food at me. Will never be back.
Every time I try to get a cinnamon roll they never have one available... only on the back counter
I waited quite a while for anyone to even acknowledge me. Then I was told they'd be with me in a minute and waited 6 minutes for them to actually stop rolling dough right in front of me and take my order. THEN in the middle oof taking my order she turns her back on me to start a doordash order. The woman in the back that seemed to be management was very rude and the young girl helping us seemed clueless and poorly trained. They could really use corporate or proper management checking in and getting them back on track
Restaurantji Recommends
Every time I try to get a cinnamon roll they never have one available... only on the back counter
Extremely rude service and nasty burnt pretzels that I'm throwing away. I will not be returning, and I would not recommend.
Not the Pretzel Place. Disappointing.
Not like other Auntie Anne’s locations. Pretzels are overcooked, come in various sizes and they don’t keep their sauces warm. A corporate quality check and proper training is in order.
THREE DOLLARS FOR THIS??!!? THIS IS VERY TINY FOR THREE DOLLARS and it DIDNT EVEN TASTE GOOD! Inflation man ? dont buy from here they are straight up scammers
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