Popeyes Louisiana Kitchen

Incomparison to my popcorn shrimp the fries were barely warm. Tasted good.

Atmosphere: 5

Food: 4

Service: 5

Recommended dishes: Fried Chicken

Absolutely unacceptable! We placed an order, waited about 15mins and received only half the order. We went to the counter and were told they would bring the rest of the order out as soon as it was ready. 10 mins goes by so i go to the counter and attempt to ask the staff the status of the order, to which everyone had their backs turned and were dismissing every “excuse me” attempt. Finally after another 10 mins, one employee turns around to help me and states that our ticket was misplaced on the counter and it won’t be too much longer. ANOTHER 15mins goes by before I am handed the rest of my order after standing at the counter patiently waiting for ANY acknowledgement. I express that I would like a refund, so the staff member goes to grab the manager. By this time, it has now been almost a FULL HOUR, with NO explanation. The manager comes up and explains that she can refund the portion of the order that I had waited that amount of time for but it would take “3-5 business days and she would have to cancel the entire order and recharge for the half that we didn’t wait as long for”. After realizing that the manager had been behind the prep counter watching her staff take the bulk of the customer complaints, because Lord knows that I was not the only one waiting a ridiculous amount of time with no explanation, I addressed just that! What kind of leadership let’s her staff take all the heat without guiding them on how to proceed or gaining control of the situation?! I further explained the lack of communication/acknowledgment from multiple staff the numerous times I came to the counter to inquire about the rest of my order. I STILL was not given an explanation. The refund at that point didn’t matter to me as much as the lack of leadership or communication and customer service. If this is truly how you operate your store, I am in disbelief that your store is still in operation. I feel horrible for your staff that you did not stand up for them and take accountability for whatever the situation was that caused MULTIPLE customers to wait unimaginable amount of time for their orders and for the couple standing next to me who had been waiting 20mins to be helped and have their order taken. UNACCEPTABLE!!!

Atmosphere: 1

Food: 1

Service: 1

They will mess up your order. I even order ahead of time on the app!

I’m usually not one to complain as I know things get tough, however when you have to wait five minutes at the drive through so that you can even order while employees talk aimlessly in the background, then finally make an order and set at the curb for twenty mins to receive an order shameful. I don’t believe I will ever visit a poppeys again. I work too hard for my money to receive this sub par service and slow to no customer service from employees. Perhaps service would be faster if employees weren’t constantly funneling to the parking lot to hang out and chat in front of us while we wait twenty plus minutes for our food.

Atmosphere: 1

Food: 2

Service: 1

I asked for my order "to go", it came "dine in". I asked for boneless wings, got bone in wings. I waited over 10 minutes for my order. There were 6 people working with 2 people in the restaurant plus drive through, which wasn't very busy. Several tables were dirty.

Atmosphere: 1

Food: 2

Service: 1

Lokey did a great job, he made our food great, very nice guy, I would recommendl this Popeyes as to him being a great customer oriented worker that made fresh chicken that hit the spot. He deserves recognition for his great kind service, he even took time to talk to me and just not acted like it was business, integrity is what service is all about. Thanks Lokey

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Mashed Potatoes, Fried Chicken

Takes forever with uber and door dash orders

Slow slow slow. We order ahead on the app hoping it will help things and I don't think it's taken us less than 20 minutes to get our food any time we've been there. Most recently it was over an hour! Definitely not somewhere I will go regularly.

Atmosphere: 4

Food: 4

Service: 2

The most singly ill-managed place in town
Always out of chicken... you are a chicken restaurant!
Order received is never what was ordered.
Then you have to wait in the parking lot for 15min to get your order.
No more of my money is gonna be wasted here.
Pretty shameful to have to blacklist a fast food joint but alas.

Food: 3

Service: 1

Ordered large 4 piece tender (2 sides). Received bone in chicken with 1 side :/

Food: 2

Service: 2

Recommended dishes: Fried Chicken

I dropped my wallet and they woundlt give it back

Atmosphere: 1

Food: 5

Service: 1

They have everyone parl to make their times look great to corporate while providing slow and very unprofessional service

Atmosphere: 1

Service: 1

Recommended dishes: Mashed Potatoes, Fried Chicken

Long wait but food was fresh

Atmosphere: 3

Food: 4

Service: 3

Hi class joint!!

Atmosphere: 5

Food: 5

Service: 5

This place NEVER gets an order right. We quit going there a few years ago because of this. We figured we would give another shot. We thought, “There’s no way they are still that terrible and still open”. We were so wrong. It is worth the drive across town, in Xmas rush hour traffic, to get the Colonel’s bucket. If you like getting home and not having what you paid for, Popeye’s Missoula is the spot for you.

Atmosphere: 2

Food: 2

Service: 1