Wanted to say a very special thanks to Ms Ruby (and all the staff) for making sure my daughter got what she really wanted and not what she said š IYKYK. We never get to Starbucks and we're in town for a very tough Dr appt, so it just made our day how kind, and how very apt at reading the situation y'all were. Thank you sweetheart š
Atmosphere: 5
Food: 5
Service: 5
N1 Z2
We ordered a salted caramel mocha strato Frappuccino, Americano with pumpkin sauce and cream, a grilled cheese - and a falafel wrap with avocado spread. The grilled cheese is currently a favorite after school snack - and you canāt go wrong with their Americanoās. The falafel wrap is a new item on the menu. Itās not too heavy - and pairs great with the avocado spread.
This location is usually fast. The crew is friendly, and if you decide to sit inside for a while - the atmosphere is calm and positive. They have great selections of music playing in the background, and the tables sit in windows facing the South, so they are always sunny.
Driving tip - itās often difficult to get out on Reserve and there are plenty of car accidents at the entrance/exit on South Aveā¦.you can head to the South end of the parking lot and turn left, then turn right onto the street running parallel to Reserve Street. Then drive down to the roundabout and either turn right further back on Reserve, or turn left (take the third exit off the roundabout). If you turn left at the roundabout, you can choose from three different lights on different sides of the mall parking lot and avoid challenges getting back on the road at unprotected intersections. Use Google Maps from the mall campus to get directed to the correct light!
Atmosphere: 5
Food: 5
Service: 5
K A
Love getting a breakfast sandwich along with a vanilla latte. The cake pops are always a good sweet treat.
Atmosphere: 5
Food: 5
Service: 5
Aimee Wicks
This Starbucks is by far the BEST Starbucks I've ever been to. I came in with a request a wee bit over the top so to speak and these girls were more than happy to help and we're a joy to work with. The team functions like a well oiled machine even when faced with my out of the ordinary request. They are happy and efficient and their drinks/food are on point. Thank you all so much for your hospitality, patience, bravery and going far above and beyond to make our experience there absolutely amazing!š„° You all are killing it! I hope management sees this!
Atmosphere: 5
Food: 5
Service: 5
Ashley Lindsay
Drive thru or go inside. These guys and gals do a wonderful job.
Atmosphere: 4
Food: 4
Service: 4
Rusty Hermes
They are a great Starbucks, but they tend to play thier music to loud and its hard to even order drink without an issue.
Atmosphere: 1
Food: 4
Service: 4
Christopher Morigeau
It is what it is. Still better coffee than some of the other options in town. Food is mid.
Atmosphere: 3
Food: 5
Service: 4
Buddy Alton
Only di drive through, but it was quick, polite, & tasty
Service: 4
Carson Smith
Coffee is always great consistent quality, but what stuck out to my wife and I was how kind the staff was.
Atmosphere: 5
Food: 5
Service: 5
Farran Burrow
Horrible service and I also found a lot of glass in the parking lot I told the lady she had an attitude told me she couldn't come see it very rudely I asked her why she would want her customers to get flat tires and once again she has an attitude cause she's to busy to clean up glass be careful not to get a flat ppl. They are extremely rude here very disappointing they lost us as a customer service sucks
I dont know what the blonde at the windows deal is. She is the worst employee I have ever seen starbucks employ. She has a really bad attitude, failed to ring in my order correctly on my first encounter with her, when I tried to reiterate it she said yeah I got it and she didn't I most definitely got regular milk which I cannot have which gave me pain all day. The Second time my husband put my phone down on the bar outside the window right in-front of her to scan for the points instead of holding it and she said super snotty what am I suppose to be doing here as she snatched the cash out of his hand. This last time (today) I came through with a $50 Bill and also had my cards on me. Normally if they dont have big change they say they dont have it for it. She took it didn't say anything until she was counting money stuck her head out the window and said you're going to get a bunch of 1's is that ok? I said no Ill take it and get different change I have my card and she said well I already charged you and I dont have it I mean I could give you a $5 but yeah and she ignored me and continued behind the window counting and telling me off they dont have change or big bills and just kept going on and on.... She is rude and confrontational I have never ever seen this at a Starbucks before in my life and I honestly was drinking less coffee lately, due to it. Ive also called they said she has a tone problem, but nothing changed shes just rude every time... I hope she gets some in depth training on customer service or someone watch her more closely at the window.. what a horrible way to start my daughters mommy me day..
Atmosphere: 1
Food: 5
Service: 1
Tonya Brackett
Went through the drive through. Ordered 2 drinks.... triple shots with flavor over ice. Because Starbucks has no half and half out in carafe anymore we ask the barista to let us show how much (we like very little) and generally they just say they will put some in a tiny cup for us, which is fine. Today they charged .70 cents for about 2 oz. We were told they have to charge for anything more than 2 oz. We explained we so not need a full cup of half and half, just a small amount. They gave us the little 8 oz cup with about 1 oz total in it for 2 drinks. My husband went back in and explained they told us 2oz per drink, so 4 oz total for us was free, but they only gave us 1 oz for 2 drinks. The manager on shift (don't know her name, taller two big side buns) proceeded to yell at my husband from across the lobby asking, "what do you want?!" It's really unfortunate that people who don't want to be there, dont enjoy customer service and don't treat the other employees well (the other girls cowered around her) is employeed at this location. Wish I could give zero stars.
Bethany Hellenbart
I ordered a chai frappe with extra whip and they gave me none at all! :( Usually not a big deal but it was almost a seven dollar drink plus the extra I paid for. I donāt mind if they would just tell me and reimburse me but they didnāt and getting a refund is a huge hassle.
Atmosphere: 2
Food: 2
Service: 2
Madi Keller
Coffee and food here is always great! Unfortunately āMorganā working the drive through needs a serious attitude adjustment. I understand having a rough day trust me, but she was very rude over the intercom and was very short and snappy while we were at the window. She didnāt give us the card reader to select a tip. I guess weāll figure out when our bank statement comes in what tip she gave herself.
Atmosphere: 3
Food: 5
Service: 1
Desirae Evan
I went to this Starbucks location to pick up a mobile order for an iced coffee and a breakfast item. They didnāt even put ice in my iced drink when in reality isnāt that part of the drink? And I didnāt request special instructions for the ice fyi. I feel as though there is poor management at this location causing the baristas/workers to behave this way. Or the baristas are acting this way in their own volition, idk ??āāļø But I will not be coming this location anymore, since this is like the second time my coffee order didnāt turn out. DO BETTER!
Wanted to say a very special thanks to Ms Ruby (and all the staff) for making sure my daughter got what she really wanted and not what she said š IYKYK. We never get to Starbucks and we're in town for a very tough Dr appt, so it just made our day how kind, and how very apt at reading the situation y'all were. Thank you sweetheart š
Atmosphere: 5
Food: 5
Service: 5
We ordered a salted caramel mocha strato Frappuccino, Americano with pumpkin sauce and cream, a grilled cheese - and a falafel wrap with avocado spread. The grilled cheese is currently a favorite after school snack - and you canāt go wrong with their Americanoās. The falafel wrap is a new item on the menu. Itās not too heavy - and pairs great with the avocado spread.
This location is usually fast. The crew is friendly, and if you decide to sit inside for a while - the atmosphere is calm and positive. They have great selections of music playing in the background, and the tables sit in windows facing the South, so they are always sunny.
Driving tip - itās often difficult to get out on Reserve and there are plenty of car accidents at the entrance/exit on South Aveā¦.you can head to the South end of the parking lot and turn left, then turn right onto the street running parallel to Reserve Street. Then drive down to the roundabout and either turn right further back on Reserve, or turn left (take the third exit off the roundabout). If you turn left at the roundabout, you can choose from three different lights on different sides of the mall parking lot and avoid challenges getting back on the road at unprotected intersections. Use Google Maps from the mall campus to get directed to the correct light!
Atmosphere: 5
Food: 5
Service: 5
Love getting a breakfast sandwich along with a vanilla latte. The cake pops are always a good sweet treat.
Atmosphere: 5
Food: 5
Service: 5
This Starbucks is by far the BEST Starbucks I've ever been to. I came in with a request a wee bit over the top so to speak and these girls were more than happy to help and we're a joy to work with. The team functions like a well oiled machine even when faced with my out of the ordinary request. They are happy and efficient and their drinks/food are on point. Thank you all so much for your hospitality, patience, bravery and going far above and beyond to make our experience there absolutely amazing!š„° You all are killing it! I hope management sees this!
Atmosphere: 5
Food: 5
Service: 5
Drive thru or go inside. These guys and gals do a wonderful job.
Atmosphere: 4
Food: 4
Service: 4
They are a great Starbucks, but they tend to play thier music to loud and its hard to even order drink without an issue.
Atmosphere: 1
Food: 4
Service: 4
It is what it is. Still better coffee than some of the other options in town. Food is mid.
Atmosphere: 3
Food: 5
Service: 4
Only di drive through, but it was quick, polite, & tasty
Service: 4
Coffee is always great consistent quality, but what stuck out to my wife and I was how kind the staff was.
Atmosphere: 5
Food: 5
Service: 5
Horrible service and I also found a lot of glass in the parking lot I told the lady she had an attitude told me she couldn't come see it very rudely I asked her why she would want her customers to get flat tires and once again she has an attitude cause she's to busy to clean up glass be careful not to get a flat ppl. They are extremely rude here very disappointing they lost us as a customer service sucks
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
I dont know what the blonde at the windows deal is. She is the worst employee I have ever seen starbucks employ. She has a really bad attitude, failed to ring in my order correctly on my first encounter with her, when I tried to reiterate it she said yeah I got it and she didn't I most definitely got regular milk which I cannot have which gave me pain all day. The Second time my husband put my phone down on the bar outside the window right in-front of her to scan for the points instead of holding it and she said super snotty what am I suppose to be doing here as she snatched the cash out of his hand. This last time (today) I came through with a $50 Bill and also had my cards on me. Normally if they dont have big change they say they dont have it for it. She took it didn't say anything until she was counting money stuck her head out the window and said you're going to get a bunch of 1's is that ok? I said no Ill take it and get different change I have my card and she said well I already charged you and I dont have it I mean I could give you a $5 but yeah and she ignored me and continued behind the window counting and telling me off they dont have change or big bills and just kept going on and on.... She is rude and confrontational I have never ever seen this at a Starbucks before in my life and I honestly was drinking less coffee lately, due to it. Ive also called they said she has a tone problem, but nothing changed shes just rude every time... I hope she gets some in depth training on customer service or someone watch her more closely at the window.. what a horrible way to start my daughters mommy me day..
Atmosphere: 1
Food: 5
Service: 1
Went through the drive through. Ordered 2 drinks.... triple shots with flavor over ice. Because Starbucks has no half and half out in carafe anymore we ask the barista to let us show how much (we like very little) and generally they just say they will put some in a tiny cup for us, which is fine. Today they charged .70 cents for about 2 oz. We were told they have to charge for anything more than 2 oz. We explained we so not need a full cup of half and half, just a small amount. They gave us the little 8 oz cup with about 1 oz total in it for 2 drinks. My husband went back in and explained they told us 2oz per drink, so 4 oz total for us was free, but they only gave us 1 oz for 2 drinks. The manager on shift (don't know her name, taller two big side buns) proceeded to yell at my husband from across the lobby asking, "what do you want?!" It's really unfortunate that people who don't want to be there, dont enjoy customer service and don't treat the other employees well (the other girls cowered around her) is employeed at this location. Wish I could give zero stars.
I ordered a chai frappe with extra whip and they gave me none at all! :( Usually not a big deal but it was almost a seven dollar drink plus the extra I paid for. I donāt mind if they would just tell me and reimburse me but they didnāt and getting a refund is a huge hassle.
Atmosphere: 2
Food: 2
Service: 2
Coffee and food here is always great! Unfortunately āMorganā working the drive through needs a serious attitude adjustment. I understand having a rough day trust me, but she was very rude over the intercom and was very short and snappy while we were at the window. She didnāt give us the card reader to select a tip. I guess weāll figure out when our bank statement comes in what tip she gave herself.
Atmosphere: 3
Food: 5
Service: 1
I went to this Starbucks location to pick up a mobile order for an iced coffee and a breakfast item. They didnāt even put ice in my iced drink when in reality isnāt that part of the drink? And I didnāt request special instructions for the ice fyi. I feel as though there is poor management at this location causing the baristas/workers to behave this way. Or the baristas are acting this way in their own volition, idk ??āāļø But I will not be coming this location anymore, since this is like the second time my coffee order didnāt turn out. DO BETTER!
Atmosphere: 2
Food: 1
Service: 1
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