Cappella at Paradisus Cancun

We had an amazing experience. Our waiter Rolando was perfect and the food was delicious. I loved the desserts.

Atmosphere: 5

Food: 5

Service: 5

We stayed in the Paradisus Hotel Vacation Club for many years, before it became an All-Inclusive. Last year Cappella was a smaller, more expensive and intimate restaurant, now it became a larger food court/cruise ship style restaurant. We had the Ciopino and salad for starters, and Braised Short Rib and Ragú Pasta for entree. The food and service was good, but the restaurant was really noisy with some type of Mexican dancing show outside.

Atmosphere: 3

Food: 4

Service: 4

Super incredible ? a place with a very beautiful and quiet

Atmosphere: 5

Food: 5

Service: 5

Great food, service and ambient.

Atmosphere: 5

Food: 5

Service: 5

Felicidades a la atención de la Srita Ivonn !!! Le quedan riquísimos, ojalá todos prepararán los cafés y su atención para guiarnos de los espacios formidables que tiene el hotel doy 5 estrellas ? En el resta

Fue una experiencia maravillosa. Fuimos para la despedida de soltera de una amiga y qué increible servicio. Desde el restaurante hasta la playa, todo de ensueño. Ramiro y Alfredo nos atendieron en el buffet de desayuno y fueron tan atentos, amables y se aseguraron que siempre empezaríamos el día con el pie derecho. Rentamos una cama Bali en la alberca, y fueron súper detallistas y nos pusieron globos y decoraciones. Desde recepción hasta la salida, El Paradisus excedió mis expectativas. Atte Carla F. de Alba Navarro

Desde que vacacionamos en Paradisus Cancún, lo único que hizo que nuestras vacaciones fueran placenteras fue el servicio ofrecido por Guillermo; Arnulfo y Martín, hicieron todo lo posible para hacernos felices. Definitivamente merecen un ascenso.

Todos los colaboradores del hotel son muy atentos. Las instalaciones muy cómodas. El mejor restaurante es Lemon & Fish. Muy buena la comida y el mejor servicio; especialmente la atención de Seferino. Vale la pena que el restaurante Cielito Lundo mejore su logística porque es muy difícil entrar.

Food was horrible, taste like leftover food served. It looks like they are serving some items from morning buffet. We hate wasting food but no choice, left the place with most of the food on the table.

Atmosphere: 4

Food: 1

Service: 1

The food is good! very good, great service always had a positive attitude. Especially at Lemon Fish! Jeorge was a great server! love him ? definitely made my vacation experience even better. Good food means good vacation

My wife and I went to Paradisus for our honeymoon and had the best time ever! We opted for the Reserve package and our concierge George went above and beyond to help us out with everything we needed! Jessica and Nicole were tremendously helpful in getting us cabanas every day (highly recommend) and always made sure we had everything we need. Every night before dinner we would head to Ginger 2 (inside bar) where the incredibly friendly bartenders Karina, Gaby, and Valentin always greeted us with smiles and prepared our usuals (the most delicious and beautifully garnished gin and tonics we’ve ever had). Their service was phenomenal and you could tell they genuinely wanted us to have the best time.

Fantastic service. 5* Service by Noe! We are vegetarian and were well catered for, including the kids! Would highly recommend this. Food was exceptionally prepared with great presentation and high quality ingredients!

The worst experience from the moment we checked in. I’ve been at this hotel when it was the gran Meliá and they should’ve stayed that way because this hotel isn’t worth $100. We stayed in the reserve section, it was a ghost town away from civilization! No swim up bar the bar by the pool closed at 4 while all the other ones are open smh. We booked two rooms next to each other. We got one room on one floor and the other room on another level. They said they couldn’t give us rooms together because they were booked and there was literally nobody there. We had no air conditioning and our refrigerator didn’t work so we had to move the next day to another room and what a coincidence The room was next to our friends room, where we wanted to be the night before when we checked in. The elevators wasn’t working. we requested The room to be decorated for my friend’s birthday it never happened. We were supposed to have bottles of champagne in our rooms. Nothing we requested double beds we got a king size bed The breakfast was horrible. Everything was soggy and cold. Alcohol drinks were watered down. We had to walk, literally half mile to get to any restaurants in the hotel, or to see a human being. The only good thing about our stay, was our concierge Jose. I talked with upper management Aaron and told him all of our concerns. I never heard from him after the first night of our stay I’m sure it went in one ear and out the other the hotel looks like it’s going under. The staff is overworked they don’t clean the beach anymore so you can’t see white sand it’s covered with seaweed. The entertainment is a joke! Save your money and go someplace else! Horrible experience and waste of money!!!

Cancun was amazing!! What made it better was the waiter named Jorge at Lemon Fish in Paradisus Resort. You ask that man for a recommendation he will come back with dishes and drinks that are out of this world

Lemon Fish restaurant at Paradisus Cancun was awesome! Great food and drinks. Our waiter, Daniel Dainzú, was incredible. His service was perfect. But if that wasn’t enough, he gave us an amazing master class of Tequilas and Mezcales. A superb dining and learning experience thanks to Daniel. We’ll definitely be back!