"COCINA LA HACIENDA DE CANCUN"

Deli ❤️❤️❤️

Excellent

Atmosphere: 5

Food: 5

Service: 5

@plumin bombin

Atmosphere: 5

Food: 5

Service: 5

@Casa La Hacienda Cancun

Atmosphere: 5

Food: 5

Service: 5

always very rich

Atmosphere: 4

Food: 5

Service: 5

Let me first start off and tell you that the reception staff and maids are absolutely lovely really helpful my issue is not them at all. I'm going to write this review completely honest because I don't want another person to go in blind like I did. If you like sleep and you like quiet do not stay at this hotel. First of all when we arrived at hacienda del Caribe after an 11 hour flight we were told we were being moved to their sister hotel which is a bit of a walk with a disabled child our daughter and four suitcases anyway we were tired and happily agreed.The hotel is the most noisiest hotel I have ever been in and we have travelled the world.Not street noise that I can understand as it's the town no it is people inside the hotel because the windows are sheet thin and the doors have huge gaps the security do not care. I took videos of the noise.i complained to the hotel who moved us up a floor however we were without a room entirely from 11am until 4pm my disabled son needs a quiet room and this is unacceptable. The noise was just as bad I took more videos of a man trying to kick our door down I rang reception for security no answer my husband ran out to restrain him as he was biting guests and he strangled the receptionist armed police turned up then security I did not feel safe after this and I told them this. It was packed with people who were like wild animals screaming all hours day and night not once told to be quiet? It ruined the holiday if I'm honest but you get what you pay for.oh might I add aswell I had earplugs in! Pros Pools nice but could do with a scrub The staff especially the maids are just lovely Local to everything really If you want to party definitely your hotel Cons Noisy like extremely noisy Attracts the wrong kind of people noisy, rude obnoxious The large windows to the room are extremely unsafe can easily be broken into The beds are like concrete The cafe next door is overpriced for the food you get but that's all of plays del Carmen horrible food

I highly recommend it, from the attention, the quality of its dishes and stews, its costs are accessible.Well I love eating there

Atmosphere: 5

Food: 5

Service: 5

**#NOT RECOMMENDED#**Don't bother contacting them. They do not answer; and if they do, they leave you hanging on the call.

Service: 1

Do not expect them to have a hotel room for you, even if you booked through expedia months earlier and recieve an email the day before your stay welcoming you. I had confirmation numbers and was stranded on the sidewalk with all of our luggage and had to find a last minute hotel.

it's a zako

A dream come true

We stayed there with 2 children amd nearby discos were so loud it was not possible to sleep until 2 am. Hotel staff was kind and helpful and we liked the layout of the hotel, just like Mexican movies. Breakfast was ok and of good choice. Good for people who like night life, but definitely not for families with kids.

When we arrived, we thought this looks good. Sadly this feeling ended when I showered and returned to the bedroom to find a leak coming from above the air con. It gradually got better until the people in the room next door showered and the puddle got bigger. Reception assured me twice that some one would come and look at it but what they actually meant was, we'll wait until people stop showering and pretend there's nothing wrong... they give me a 10% off voucher for a local restaurant, but I'd rather have a room that doesn't have an electrical hazard. Thank god its just one night! Avoid room 302.

My family and I are foodies and love to eat, drink, and learn about a culture Bartender Felipe was extremely friemdly and was great with drinks and conversation in espanol he went above and beyond to ensure our drinks was made to perfection and even memorized what we liked so that every time we came in we didnt have yo ask he immediately made our daquiries and mojitos just the waybwe liked astrid and mario made our time spent im the japanese restaurant superb astrid was very flexible in scheduling and made the wait for a table more tolerable with good conversation. very good woman. very friendly. Mario was an amazing waiter. fast. accurate. couldnt have expected more. Was a very good waiter. Same with Neftali. He was on point man. he was by far The fastest waiter in the italian restaurant it seemed. Neftali was so fast with everything was almost as if he never took a break. He was definetly rekemberable in the italian restaurant. And I cant forget my good amigonBenito. He went out of his way to let me use his phone to see the digital menu at the hacienda grill when I left mine in my room. If you visit here be sure to give these guys a shout. they will def enhance an already incredible experience.

Have just had the best 7 days at this hotel, the staff were all helpful and very friendly, I have to mention Oscar and Alfredo the barmen working at the pool bar, they were just the best, nothing was too much trouble