Domino's pizza Villas del Arte (Domino's pizza)

After 1.5 hrs of ordering a pizza over the phone, I dial to ask/cancel my order and the woman on the phone just hangs up on me. Terrible, if you don't like your job just quit,

Service: 1

The service from the staff is terrible, they are rude and never have information about orders when requested.

Atmosphere: 1

Food: 3

Service: 1

I don't know why they have orders through the App if they place your order anyway until you arrive at the branch, an hour and twenty to receive my order, when the application told me a maximum of 30 minutes. I saw people arriving and ordering and they were given their orders faster than I who ordered through the App. Terrible is an understatement. Just remove that option. Oh yeah, and they never answered the phone.

Atmosphere: 1

Food: 4

Service: 1

Very bad service from their operators. They are very rude when answering calls. If you order at home, keep in mind that they do not deal with customers.

I like the place but it is not a very economical place so to speak

Vegetarian options: there is vegetarian pizza

Parking: There are only a few parking spaces in front of the establishment and now

Kid-friendliness: It does not have a play area but it is a healthy environment for the whole family.

Wheelchair accessibility: Do you have ramps

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Mitad Queso Y Peperoni

The app never works and they always help you reluctantly

Food: 4

Service: 1

They never answer and the page does not work

The service is efficient and fast.
Although the truth is if you order at home it takes a little longer than necessary. Generally quite fast on the premises.

Atmosphere: 4

Food: 4

Service: 4

There have been two times this month that I have had the bad experience of talking to the girl who is answering the phone in the afternoons. The worst of all is that it seems like she is the manager because she has a different uniform than the others, as I know because I had to going to the branch both times after being abused by this woman on the phone,
It is not my obligation as a customer to know what promotions you have and whether or not they apply in the app or only at the counter, if they say that the restaurant closes at 11 at night it means that at 10:30 I can still order food, well According to your employee, this is not the case, plus the rude manners as indicated, it is truly a shame that they have people like that working in their business and do not realize it. Just by looking at the comments here you realize that I'm not the only one. and they are going to open another branch hopefully and improve their service.

Atmosphere: 1

Food: 4

Service: 1

Very bad service, it is the only branch in the southern area of ​​Cancun that always has quality problems and they do not know how to resolve issues with clients.

Atmosphere: 2

Food: 3

Service: 1

Service crap. Order placed by the domains APP. Waiting for more than two hours and my order did not arrive. In the store they don't know anything, I spoke after an hour after placing the order and that it was about to arrive, they asked me to confirm my cell phone number and to be on the lookout. An hour later nobody knows anything. In the store they tell me to cancel in the app. It appears completed in the app and I can't cancel. I want my refund and it was the last time I order from you. It is not the first time that it takes two hours and never gives a solution and only treats badly when talking to the store.

And this is the solution once you talk to someone. 17 to 22 days refund.

So I'll pay for the next pizza whenever I feel like it.

Food: 1

Service: 1

Terrible telephone attention and worse service. Pizza that never arrived. Rude, impolite and incompetent staff.

Atmosphere: 1

Food: 1

Service: 1

Their service is terrible, either they don't have the right number of people or their staff is poorly trained, they are rude, arrogant and never have information about the app, the orders, they answer badly, fatal. They always take more than an hour to deliver orders, what happened to their sales promise? the worst domino's

Atmosphere: 3

Food: 2

Service: 1

They ignore the collection instructions and deliver the pizzas they want... Do not order them over the phone, everything directly at the branch, to avoid problems. Bad experience.

Atmosphere: 1

Food: 1

Service: 1

Very bad experience, the pizza never arrived, I called on time because it didn't arrive and they told me that they were going to deliver it, only that they were saturated, they said 11pm and the pizza never arrived, I placed the order at 9pm, when I called now they told me that At that time it is already a risk to order the pizza because it may not arrive, it is my fault for ordering it late. Are you serious? And the lady still gets angry saying that she doesn't see where the problem is, in short a terrible situation.

Service: 1