Made us wait 1.5 hours despite being “next in line”. Hibachi 10/10. Regular menu…..2/10. Could be way better.
Atmosphere: 2
Food: 1
Service: 4
Chad Robins
If you're going to eat at this restaurant, make sure you reserve the Hibachi Grill. This way you get in on time. While the food was great, the hospitality was not so great. I went in to put our name on the waiting list and was given a buzzer and was told we had several families ahead of us. What was interesting is that, I didn't see many families around when I put our name on the waiting list. There were more tables than families waiting and the restaurant had just opened. There was an empty table even behind my family who had already been seated.
And so, about an hour later and several families, my wife went up to check on our wait. She was told we had three families ahead of us and we'd be next. About another hour later, five families went ahead of us. And when I went back up to check on things, they said we had one more family. After I told them I'd write a review, then all of a sudden a table was ready.
Another thing was this we, had a party of 12 and wanted to be seated together all at the same table. We were told they don't seat large parties together and that they'd have to split us up. However, an hour into our dinner, we saw them setting up and seating a family about the same size as ours. This was so disappointing because I felt we were robbed of a moment to share together over dinner, as this other family had been given that opportunity.
Again, the food and waiters were great, it was just the hospitality on the front end was a horrible experience.
Atmosphere: 4
Food: 5
Service: 2
Nick Auer
Zen was wonderful! Amazing service from Donovan the manager, he made sure to take special care of us and get us every comfort we asked for and more. Very friendly. Our waiter Daniel was amazing as well, extremely helpful and a great attitude. Highly recommended!
Atmosphere: 5
Food: 5
Service: 5
Jazmin Ochoa
I loved the breakfast
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Helado Frito
Kinnari Modi
Excellent
Kirk Hazelgrave
Unbelievable food and service, couldn't recommend this place enough, erick the waiter made us feel extra welcome, very friendly atmosphere
Atmosphere: 5
Food: 5
Service: 5
Ellie Aragon
The food was most delicious, I really recommend it; However, be very patient because the service left a lot to be desired. They forgot food twice. One at the bar and the other at the table. Those at the bar were very friendly, they brought the dish almost immediately, they apologized and were very attentive; but in the dining room the waiter who served us was quite the opposite.
Atmosphere: 4
Food: 5
Service: 1
Recommended dishes: Helado Frito
Nancy H
Of all the restaurants at the Hard Rock, this one had the best food and service! Rich was fantastic, gave great recommendations and it was fast.
Also was so kind in accommodating my kids who are very picky.
Don’t miss out on visiting this restaurant on your trip.
Atmosphere: 5
Food: 4
Service: 5
Cynthia Mos
From breakfast with Marie's omelets and Carlo's service to dinner it was wonderful. Daniel and Felipe made our dinner experiences memorable. Had breakfast here every morning and dinner twice.
Atmosphere: 5
Food: 5
Service: 5
Ani Ans
Excellent EVERYTHING, the waiters, chefs, bartenders and especially the food.Excellent experience by all the staff ?
Alejandro was amazing, great customer service! The food was incredible! Would definitely recommend!
Atmosphere: 5
Food: 5
Service: 5
steven tu
Great service breakfast buffet.A mix of American style breakfast. Cantaloupe juice is delicious. Freshly made tortas and
Atmosphere: 5
Food: 4
Service: 5
Jacob Hansen
Thank you Roy for making our last night at Hard Rock Cancun great! The food was awesome and the service was prompt.
Atmosphere: 5
Food: 5
Service: 5
Samuel Rubio
Best restaurant in Hard Rock from the start Tony greeted us very good and nice very professional food was excellent definitely recommended chef Darwin made the food perfect!!! Roy the waiter was very knowledgeable and recommended great food ask for him! ?
Terrianna Bradley
Morley and Arturo were great , the food was great, the energy was great. Overall 10/10
Made us wait 1.5 hours despite being “next in line”. Hibachi 10/10. Regular menu…..2/10. Could be way better.
Atmosphere: 2
Food: 1
Service: 4
If you're going to eat at this restaurant, make sure you reserve the Hibachi Grill. This way you get in on time. While the food was great, the hospitality was not so great. I went in to put our name on the waiting list and was given a buzzer and was told we had several families ahead of us. What was interesting is that, I didn't see many families around when I put our name on the waiting list. There were more tables than families waiting and the restaurant had just opened. There was an empty table even behind my family who had already been seated.
And so, about an hour later and several families, my wife went up to check on our wait. She was told we had three families ahead of us and we'd be next. About another hour later, five families went ahead of us. And when I went back up to check on things, they said we had one more family. After I told them I'd write a review, then all of a sudden a table was ready.
Another thing was this we, had a party of 12 and wanted to be seated together all at the same table. We were told they don't seat large parties together and that they'd have to split us up. However, an hour into our dinner, we saw them setting up and seating a family about the same size as ours. This was so disappointing because I felt we were robbed of a moment to share together over dinner, as this other family had been given that opportunity.
Again, the food and waiters were great, it was just the hospitality on the front end was a horrible experience.
Atmosphere: 4
Food: 5
Service: 2
Zen was wonderful! Amazing service from Donovan the manager, he made sure to take special care of us and get us every comfort we asked for and more. Very friendly. Our waiter Daniel was amazing as well, extremely helpful and a great attitude. Highly recommended!
Atmosphere: 5
Food: 5
Service: 5
I loved the breakfast
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Helado Frito
Excellent
Unbelievable food and service, couldn't recommend this place enough, erick the waiter made us feel extra welcome, very friendly atmosphere
Atmosphere: 5
Food: 5
Service: 5
The food was most delicious, I really recommend it; However, be very patient because the service left a lot to be desired. They forgot food twice. One at the bar and the other at the table. Those at the bar were very friendly, they brought the dish almost immediately, they apologized and were very attentive; but in the dining room the waiter who served us was quite the opposite.
Atmosphere: 4
Food: 5
Service: 1
Recommended dishes: Helado Frito
Of all the restaurants at the Hard Rock, this one had the best food and service! Rich was fantastic, gave great recommendations and it was fast.
Also was so kind in accommodating my kids who are very picky.
Don’t miss out on visiting this restaurant on your trip.
Atmosphere: 5
Food: 4
Service: 5
From breakfast with Marie's omelets and Carlo's service to dinner it was wonderful. Daniel and Felipe made our dinner experiences memorable. Had breakfast here every morning and dinner twice.
Atmosphere: 5
Food: 5
Service: 5
Excellent EVERYTHING, the waiters, chefs, bartenders and especially the food.Excellent experience by all the staff ?
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Alejandro was amazing, great customer service! The food was incredible! Would definitely recommend!
Atmosphere: 5
Food: 5
Service: 5
Great service breakfast buffet.A mix of American style breakfast. Cantaloupe juice is delicious. Freshly made tortas and
Atmosphere: 5
Food: 4
Service: 5
Thank you Roy for making our last night at Hard Rock Cancun great! The food was awesome and the service was prompt.
Atmosphere: 5
Food: 5
Service: 5
Best restaurant in Hard Rock from the start Tony greeted us very good and nice very professional food was excellent definitely recommended chef Darwin made the food perfect!!! Roy the waiter was very knowledgeable and recommended great food ask for him! ?
Morley and Arturo were great , the food was great, the energy was great. Overall 10/10
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