We asked if we could cancel before the food arrived on the table and they said yes. we paid for the water we brought and they said bye to us. They literally saw us leave but then chase us down and said no we have to pay. If we couldn’t cancelled, that’s okay. Why didn’t they just say that we can’t cancel. Food is overpriced and not good. Find another place !!!!!!!!!!!!!!!!
Atmosphere: 1
Food: 1
Service: 1
Milena Rodić
You dont get your exact order, service is too slow and pretty much rude and I never ever experienced in my entire life that waiter DEMAND higher tip
Atmosphere: 1
Food: 1
Service: 1
David Wilkinson
Only had a few beers on quiet afternoons.
Staff and service lovely, but disappointingly no draught beer on both visits in a week.
Happy hour 2 for 1 was great, but at full price value would be poor.
Rock shop understocked
Atmosphere: 2
Service: 5
Monica Ontiveros
Only stopped by for a drink, but service was great!
Atmosphere: 5
Service: 5
Gary Gaston
Over priced, Out of touch
Atmosphere: 1
Food: 1
Service: 1
Charlie Neely
we didn't eat here. we came for some Hard Rock shirts, unfortunately the shop is about 20x30 and had about 4 varieties of shirts available, for about $50 each. hard to believe this is a Hard Rock establishment. don't waste your time, buy the knockoffs from the merchants in the port shops.
Atmosphere: 1
Service: 1
J K
Nice small Hard Rock Cafe, staff very nice and attentive. I was shocked to see $45 USD for a t-shirt... Four cocktails were $70 USD.
Atmosphere: 5
Service: 5
Steven Baldassari
Went here with my family years ago on a family vacation when we got off a cruise ship we were on. We also went snorkeling in the lovely waters of Cozumel. Honestly, I don't remember much about this place other than it left a good feeling and memory with me. So, it can't be that bad. :)
The food was okay, it’s a good location for the cruise passenger since it’s just in front of the cruise terminal. There’s a wifi, and air-conditioning.
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Hamburger
Sergio Arevalo Perez
Good burgers
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Hamburguesa Legendaria
Schlauch haendler
Cool live music, unfortunately a bit expensive, also the shop with the T-shirts, normal HR-Cafe T-shirts from 50 dollars
Atmosphere: 3
Service: 3
Kevin Parisi
Stayed for Christmas and got the Grinch an Ebenezer Scrooge at the same time. Experienced a lost baggage money tactic immediately upon arrival. Common taxi company drove off with my bag (with passports and jewelry) in the front seat. Front desk “attempted” to halt taxi at front gate, and also failed to stop the taxi at subsequent gates. Waited and stressed for hours until the taxi returned demanding $100s in fees.
3rd party booking company didn’t offer an option for adults vs children’s. Arrived with only children and hotel refused to correctly apply difference.
We had big plans for Christmas ramen noodles until we all arrived to find the restaurant essentially closed due to lack of staff. This also poured over into our Brazilian steakhouse Christmas Eve expectation of service where there was only an open self serve option available. We could also be considered the Scrooge, but the hotel should understand their expectations during holiday seasons.
I slept on the sleeper sofa, which was broken. It left me in the worst back pain of my life while in let my kids sleep on the actual beds. The hotel was made completely aware of the uncomfortable sleeper sofa and failed to address the problem. They refused my request to provide a complimentary message to soothe my back that resulted from their broken sleeper sofa.
Paid for an ocean view that was only viewable if I leaned over the edge of my balcony railing.
Only good food was seated in the actual restaurants. Poolside food took forever to receive and was bland.
Extremely slow low WiFi. Couldn’t watch Home Alone on Christmas Eve and we were forced to simply go to sleep.
We had a much better time staying at a resort hotel downtown after our reservation ended.
Atmosphere: 2
Food: 3
Service: 1
Milos Grujic
We were there to take a break betwen beach and souvenir shopping. Staff was more than friendly, cocktails were great.
Very cool ⭐
Atmosphere: 5
Food: 5
Service: 5
Loved it
Atmosphere: 5
Food: 5
Service: 5
We asked if we could cancel before the food arrived on the table and they said yes. we paid for the water we brought and they said bye to us. They literally saw us leave but then chase us down and said no we have to pay. If we couldn’t cancelled, that’s okay. Why didn’t they just say that we can’t cancel. Food is overpriced and not good. Find another place !!!!!!!!!!!!!!!!
Atmosphere: 1
Food: 1
Service: 1
You dont get your exact order, service is too slow and pretty much rude and I never ever experienced in my entire life that waiter DEMAND higher tip
Atmosphere: 1
Food: 1
Service: 1
Only had a few beers on quiet afternoons.
Staff and service lovely, but disappointingly no draught beer on both visits in a week.
Happy hour 2 for 1 was great, but at full price value would be poor.
Rock shop understocked
Atmosphere: 2
Service: 5
Only stopped by for a drink, but service was great!
Atmosphere: 5
Service: 5
Over priced, Out of touch
Atmosphere: 1
Food: 1
Service: 1
we didn't eat here. we came for some Hard Rock shirts, unfortunately the shop is about 20x30 and had about 4 varieties of shirts available, for about $50 each. hard to believe this is a Hard Rock establishment. don't waste your time, buy the knockoffs from the merchants in the port shops.
Atmosphere: 1
Service: 1
Nice small Hard Rock Cafe, staff very nice and attentive. I was shocked to see $45 USD for a t-shirt... Four cocktails were $70 USD.
Atmosphere: 5
Service: 5
Went here with my family years ago on a family vacation when we got off a cruise ship we were on. We also went snorkeling in the lovely waters of Cozumel. Honestly, I don't remember much about this place other than it left a good feeling and memory with me. So, it can't be that bad. :)
Atmosphere: 4
Food: 4
Service: 4
Restaurantji Recommends
The food was okay, it’s a good location for the cruise passenger since it’s just in front of the cruise terminal. There’s a wifi, and air-conditioning.
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Hamburger
Good burgers
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Hamburguesa Legendaria
Cool live music, unfortunately a bit expensive, also the shop with the T-shirts, normal HR-Cafe T-shirts from 50 dollars
Atmosphere: 3
Service: 3
Stayed for Christmas and got the Grinch an Ebenezer Scrooge at the same time. Experienced a lost baggage money tactic immediately upon arrival. Common taxi company drove off with my bag (with passports and jewelry) in the front seat. Front desk “attempted” to halt taxi at front gate, and also failed to stop the taxi at subsequent gates. Waited and stressed for hours until the taxi returned demanding $100s in fees.
3rd party booking company didn’t offer an option for adults vs children’s. Arrived with only children and hotel refused to correctly apply difference.
We had big plans for Christmas ramen noodles until we all arrived to find the restaurant essentially closed due to lack of staff. This also poured over into our Brazilian steakhouse Christmas Eve expectation of service where there was only an open self serve option available. We could also be considered the Scrooge, but the hotel should understand their expectations during holiday seasons.
I slept on the sleeper sofa, which was broken. It left me in the worst back pain of my life while in let my kids sleep on the actual beds. The hotel was made completely aware of the uncomfortable sleeper sofa and failed to address the problem. They refused my request to provide a complimentary message to soothe my back that resulted from their broken sleeper sofa.
Paid for an ocean view that was only viewable if I leaned over the edge of my balcony railing.
Only good food was seated in the actual restaurants. Poolside food took forever to receive and was bland.
Extremely slow low WiFi. Couldn’t watch Home Alone on Christmas Eve and we were forced to simply go to sleep.
We had a much better time staying at a resort hotel downtown after our reservation ended.
Atmosphere: 2
Food: 3
Service: 1
We were there to take a break betwen beach and souvenir shopping. Staff was more than friendly, cocktails were great.
Atmosphere: 5
Service: 5
Loading...