Service is very chill, and welcoming. As expected. This morning I redeemed my $1.00 ice capp, and enjoyed 2 bacon breakfast sandwich. 😋 delicious as always. Staff is very friendly, you can tell they've been doing this job a long time, when you hear them talk to customers and have a regular routine with them.
Atmosphere: 3
Food: 5
Service: 4
Shaunak Patel
I am writing this review to make sure nobody else have to deal with what I dealt today. I went to the store there were two queues i choose the one with lesser queue and suddenly they stopped taking orders at the other queue and closed that counter and i didn’t cut anyone else i choose the queue that was already open i was ordering my coffee and some old lady behind the counter started yelling that other gentleman is supposed to be before me. The gentleman knew it was not our problem that they closed a counter and he was okay with me standing there. And i am a customer too. If you care a lot about customers please take a look before you close another cash counter and attend them rather than yelling at them to move for someone else. Thank you. I hope this helps to improve the customer service in the shop.
Atmosphere: 3
Food: 5
Service: 1
k foran
Friendly staff not much to chause from
John Keller
Went in for a quick bite, one employee really stood out... pretty sure her name was Lyssa. Got my order perfect, was friendly and professional... She should be a company trainer.
Atmosphere: 4
Food: 5
Service: 5
Rob Freake
Typical Tim's but the staff are locals and are awesome!
Atmosphere: 4
Food: 3
Service: 5
Jordan French
Nice little restaurant in an old Bank. However, the hours are atrocious. Given its location, Right next to Moncton city center and a large amount of business travel related hotels, It would be handy if it was open before we left for work... Work for most of 'us' starts at 7:00 in the morning...
Atmosphere: 5
Food: 5
Service: 5
anonymous anonymous
Great customer service always fast and friendly
Atmosphere: 5
Food: 5
Service: 5
Vishal Singla
Dana is excellent..She deserves a raise or promotion..Tims is lucky to have employee like her.
Staff yelled at daughter and friend and told them they couldn’t use the washroom, even though we are paying customers, the staff are slow, and seemed like we were a bother to them
Atmosphere: 1
Food: 1
Service: 1
Max Nguyen
I like this Tim Horton’s location. It was my first time eating here while at my stay in Delta Beauséjour Hotels. I ordered four double stacked farmer’s wraps. However, they did not have hash browns, so they told us to wait ten minutes. We waited around 13 minutes so it was relatively accurately on time.
Atmosphere: 4
Food: 4
Service: 4
Marry Ann Macaranas
I had a bad experience at Tim Hortons on 721 Main Street yesterday at lunch time. The indian cashier (she doesn't have a name tag that's why i don't know her name ) was not polite—while taking my order, she kept talking with her co-worker instead of focusing on the customer. She didn’t greet me when I placed my order and didn’t even say thank you afterward. I don’t expect too much, but basic courtesy and attention to customers are important. She also looked like she had no interest in working at all. Very disappointing experience. The food was on the menu but not available, and the cashier seemed uninterested in responding to me. Very disappoint with this location and bad customer service.👎🏻
Atmosphere: 2
Food: 1
Service: 1
Parinaz Tabari
Never ordering from the downtown Tim Hortons again.
This is the second time they’ve disappointed me. I placed a mobile order and waited for 20 minutes without anyone calling my name. When I finally asked, they told me the item I ordered wasn’t available. If an item is unavailable, it should be marked as such in the app.
Today, I had another bad experience. A girl working on the cook line took too long to hand me my order and behaved inappropriately. The bread was even burned, and she still tried to give it to me until I asked for a replacement. I’ve had the same item at other locations (I love the one in St. George and in Mountain Rd) and know how it should be prepared, this wasn’t it.
Some of the staff are rude and lack basic respect. Very disappointing.
Atmosphere: 1
Food: 1
Service: 1
Andrew Joiner
My hotel stay was across the street from this Tim Hortons location so for the three mornings that I was there I went to this location to get coffee and tea for my family. Each morning it was Dana that completed my order, and she was so incredibly welcoming, genuine and kind. There was usually a lineup of people each morning and I observed her providing the same service to each customer. On the final day I went a second time so that I could get another beverage and to thank Dana for the excellent service that she had provided during each of my visits, but she had already left for the day. I am hoping that this review gets her recognized for going above and beyond (and I would add that as a customer it felt as though that is just who she is).
Alyssa is a G
Atmosphere: 3
Food: 4
Service: 5
Lot of homeless ppl hang out here
Atmosphere: 1
Food: 5
Service: 3
Service is very chill, and welcoming. As expected. This morning I redeemed my $1.00 ice capp, and enjoyed 2 bacon breakfast sandwich. 😋 delicious as always. Staff is very friendly, you can tell they've been doing this job a long time, when you hear them talk to customers and have a regular routine with them.
Atmosphere: 3
Food: 5
Service: 4
I am writing this review to make sure nobody else have to deal with what I dealt today. I went to the store there were two queues i choose the one with lesser queue and suddenly they stopped taking orders at the other queue and closed that counter and i didn’t cut anyone else i choose the queue that was already open i was ordering my coffee and some old lady behind the counter started yelling that other gentleman is supposed to be before me. The gentleman knew it was not our problem that they closed a counter and he was okay with me standing there. And i am a customer too. If you care a lot about customers please take a look before you close another cash counter and attend them rather than yelling at them to move for someone else. Thank you. I hope this helps to improve the customer service in the shop.
Atmosphere: 3
Food: 5
Service: 1
Friendly staff not much to chause from
Went in for a quick bite, one employee really stood out... pretty sure her name was Lyssa. Got my order perfect, was friendly and professional... She should be a company trainer.
Atmosphere: 4
Food: 5
Service: 5
Typical Tim's but the staff are locals and are awesome!
Atmosphere: 4
Food: 3
Service: 5
Nice little restaurant in an old Bank. However, the hours are atrocious. Given its location, Right next to Moncton city center and a large amount of business travel related hotels, It would be handy if it was open before we left for work... Work for most of 'us' starts at 7:00 in the morning...
Atmosphere: 5
Food: 5
Service: 5
Great customer service always fast and friendly
Atmosphere: 5
Food: 5
Service: 5
Dana is excellent..She deserves a raise or promotion..Tims is lucky to have employee like her.
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Staff yelled at daughter and friend and told them they couldn’t use the washroom, even though we are paying customers, the staff are slow, and seemed like we were a bother to them
Atmosphere: 1
Food: 1
Service: 1
I like this Tim Horton’s location. It was my first time eating here while at my stay in Delta Beauséjour Hotels. I ordered four double stacked farmer’s wraps. However, they did not have hash browns, so they told us to wait ten minutes. We waited around 13 minutes so it was relatively accurately on time.
Atmosphere: 4
Food: 4
Service: 4
I had a bad experience at Tim Hortons on 721 Main Street yesterday at lunch time. The indian cashier (she doesn't have a name tag that's why i don't know her name ) was not polite—while taking my order, she kept talking with her co-worker instead of focusing on the customer. She didn’t greet me when I placed my order and didn’t even say thank you afterward. I don’t expect too much, but basic courtesy and attention to customers are important. She also looked like she had no interest in working at all. Very disappointing experience. The food was on the menu but not available, and the cashier seemed uninterested in responding to me. Very disappoint with this location and bad customer service.👎🏻
Atmosphere: 2
Food: 1
Service: 1
Never ordering from the downtown Tim Hortons again.
This is the second time they’ve disappointed me. I placed a mobile order and waited for 20 minutes without anyone calling my name. When I finally asked, they told me the item I ordered wasn’t available. If an item is unavailable, it should be marked as such in the app.
Today, I had another bad experience. A girl working on the cook line took too long to hand me my order and behaved inappropriately. The bread was even burned, and she still tried to give it to me until I asked for a replacement. I’ve had the same item at other locations (I love the one in St. George and in Mountain Rd) and know how it should be prepared, this wasn’t it.
Some of the staff are rude and lack basic respect. Very disappointing.
Atmosphere: 1
Food: 1
Service: 1
My hotel stay was across the street from this Tim Hortons location so for the three mornings that I was there I went to this location to get coffee and tea for my family. Each morning it was Dana that completed my order, and she was so incredibly welcoming, genuine and kind. There was usually a lineup of people each morning and I observed her providing the same service to each customer. On the final day I went a second time so that I could get another beverage and to thank Dana for the excellent service that she had provided during each of my visits, but she had already left for the day. I am hoping that this review gets her recognized for going above and beyond (and I would add that as a customer it felt as though that is just who she is).
Atmosphere: 5
Food: 5
Service: 5
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