Bar & Grill in Sussex

“I've been to the Mule several times and after multiple mishaps I have zero desire to go back. Its so clearly obvious the kitchen staff doesn't care. The only consistent thing about the mule is how wildly inconsistent the food is. 40 to 50 percent of the time the kitchen messes up orders. Tonight's service is the final straw. We ordered a pound of boneless wings with sauce on them. When the wings came out there was a tiny cup of sauce on the side. Not nearly enough to cover a pound of wings, plus not what we asked for. The server left so fast and never came back to check on us. We waited about 15 minutes before we finally flagged the waitress down. After waiting and having to call her over we still had to wait another 5 minutes for her to fix our issue because she had to put another order in, because the kitchen would be mad if she didn't do it fast. Ridiculous. Couple more minutes later our wings were tossed in sauce like they should have been in the first place. Ice cold because we had waited over 20 minutes for them to be served how we asked them to be. The wings were cold, chewy and the breading tasted burnt. The table next to us got their meals served in take out containers. The waitress even said to the table, "sorry not sure why they put them in take out boxes." Funny the waitress never came to check on us but about 10-15 minutes into eating quickly gave us the bill, took a plate we weren't done with and shoved us out. Totally rude, embarrassing service. We wouldn't have had to be pushed out if our meal was prepared properly the FIRST time. But thats how the Mules kitchen staff operates. I feel almost bad for the waitresses how awful the kitchen staff is. It's embarrassing. 3 separate occasions I've been to the Mule my fries have been served undercooked. Numerous times meals have been cold. Roughly a month or two ago me and my partner ordered boneless wings. There was us and one other person in the mule at time. The waitress came out with our food and said, "the kitchen messed up, is bone in ok?" I said no. She gave us the bone in one's for free. But so what? If we said we were fine with bone in they would have made us pay for them? That's ridiculous. We shouldn't have been served something the kitchen got wrong. I paid 51 dollars tonight for some nachos, a beer and pop, and chewy cold wings that we couldn't even enjoy with our nachos. Service sucks. The kitchen staff is horrible. I shouldn't have had to pay full price for cold food that was presented to me wrong. I'm tired of this place. They have full potential to be a good place, but choose to be consistently lazy.“

“I absolutely love pub food, the food at The Mule Bar & Grill made me say wow! I’m not in Sussex very often but the next time we are back my wife and I will definitely be stopping for lunch! Great service great food! 5 Stars! Blooming onion was so good and the burger was spot on. I had the Lipsmacking Smokin Mule, my wife had the Mule Chicken Burger.“