WORST CUSTOMER SERVICE they stand around on there phones instead of serving people I sat in a line for 30 minutes this is crazy
Patrick
It's the Lord's chicken what do you expect.
Atmosphere: 5
Food: 5
Service: 5
Me Meme
My family and I LOVE your ice cream & occasionally come in just for an ice cream cone & nothing more. 9.5 times out of 10 the situation goes like this: I order & step to the side. I then wait several minutes for my cone while sometimes upwards of 8-10 employees stand around and talk, my cone is eventually made, and instead of just taking the few extra steps to deliver it to me, they set it on the counter where it generally waits several more minutes, and a separate employee eventually brings it to me. I totally understand there are roles and responsibilities in CFA, but teaching these young, first-time workers to not be a team player, not do anything outside their single lane, and that it’s okay to stand around and chat when customers are waiting / there’s still work to be done is setting them up for failure, plain and simple. That’s NOT how future jobs will go for them, and they are being set up for undue hardships, for no reason. Instead, have them learn as long as customers are waiting, no standing around is done. Then, no standing around is done as long as any work is left undone. Customers will be happier and the kids will be set up for a better entrance to adult workspaces.
Separately, you need a standardized weight for your ice cream cones. I never know how much I’ll get. Sometimes it’s just over the cone, while other times it’s huge. I worked at DQ as a teen and would have been let go if I had such continuous and blatant inconsistencies…. And God help me if I stood around when customers were waiting on something! My boss would have had my head! We love your food, but you really need work on the employee managing side of the house. Thanks, Me
Atmosphere: 4
Food: 3
Service: 1
Tom Miller
Fast accurate service at the drive thru.
Bryan Williamson
Fast friendly people
Atmosphere: 5
Food: 5
Service: 5
Tracy White
To bad it's so expensive or I would go there more often. It's my grandkids favorite place!
Atmosphere: 5
Food: 5
Service: 5
Richard Berry
Great chicken! No cows anywhere around! :)
Atmosphere: 5
Food: 5
Service: 5
Ordinary Joe
Excellent service all the way around. You can't even get close to the counter without someone asking if you need help. Awesome place to eat! 😃
JD Kiser
I went forty two years of my life not liking tomatoes on my sandwich. But it was here, in the year of our Lord 2025, that I ate a spicy chicken deluxe sandwich from the Southern Pines Chick-fil-A when I discovered that I actually do like tomatoes. You see, the secret is that the tomatoes have to be fresh. This restaurant uses the freshest materials and it's a pleasant meal every time. The inside is always clean and the staff are friendly and not at wits end. This is the only fast food joint where the price matches the service anymore. We eat here often, and I always eat tomatoes on my sandwiches now.
Atmosphere: 5
Food: 5
Service: 5
kelly
First time eating here.. we loved the food and the service was quick. Highly recommend the frosted lemonade
They staff are helpful and friendly. The food is delicious.
Atmosphere: 5
Food: 5
Service: 5
Rebecca Turk
The SLOWEST Chik fil a I have ever been to. Will never come back. Line didn’t have many people at all for a Chik fil an and I was stuck for 30+ minutes with two little kids in the car. Not ideal.
Kay Cavendish
Always good.
Atmosphere: 5
Food: 5
Service: 5
Cristal Leal
I rarely write reviews but when I do it’s either because it was great or it just sucked and this location sucks! If I stopped to write this in between eating my food you know it’s real. I would save my hunger and drive to a different location. -A mom with 2 little chic fil a lovers 🥲
annie-v
You know I never thought that I would use Chick-fil-a and rude in the same sentence but here we are. The staff at this Chick-fil-a are actually so rude! I have heard people say that they were rudest Chick-fil-a they have ever been to but had not gone and experienced it for myself but I just went and what everyone is saying is true! The only staff member who was kind and efficient was the girl who took the order over the intercom and took the time to repeat the order back very politely. Everyone else was impolite and didn't utter a word--not even to check if the name matched the order. Then they put a paper bag filled with food inside a plastic bag with two salads are tried to jam it through the car window. And when I asked if they could wait a moment and take the one bag out so it would fit they just angled the bags in sideways through the window--no words. Never experienced such a bad vibe from chick-fil-a before. Which is wild cause they legit have a sign saying not to be rude to staff and it just makes me wonder if customers are rude to staff because the staff is so utterly rude to them first--honestly would not recommend cause though the food was fine the staff is just not it
WORST CUSTOMER SERVICE they stand around on there phones instead of serving people I sat in a line for 30 minutes this is crazy
It's the Lord's chicken what do you expect.
Atmosphere: 5
Food: 5
Service: 5
My family and I LOVE your ice cream & occasionally come in just for an ice cream cone & nothing more. 9.5 times out of 10 the situation goes like this: I order & step to the side. I then wait several minutes for my cone while sometimes upwards of 8-10 employees stand around and talk, my cone is eventually made, and instead of just taking the few extra steps to deliver it to me, they set it on the counter where it generally waits several more minutes, and a separate employee eventually brings it to me.
I totally understand there are roles and responsibilities in CFA, but teaching these young, first-time workers to not be a team player, not do anything outside their single lane, and that it’s okay to stand around and chat when customers are waiting / there’s still work to be done is setting them up for failure, plain and simple. That’s NOT how future jobs will go for them, and they are being set up for undue hardships, for no reason.
Instead, have them learn as long as customers are waiting, no standing around is done. Then, no standing around is done as long as any work is left undone. Customers will be happier and the kids will be set up for a better entrance to adult workspaces.
Separately, you need a standardized weight for your ice cream cones. I never know how much I’ll get. Sometimes it’s just over the cone, while other times it’s huge. I worked at DQ as a teen and would have been let go if I had such continuous and blatant inconsistencies…. And God help me if I stood around when customers were waiting on something! My boss would have had my head!
We love your food, but you really need work on the employee managing side of the house.
Thanks,
Me
Atmosphere: 4
Food: 3
Service: 1
Fast accurate service at the drive thru.
Fast friendly people
Atmosphere: 5
Food: 5
Service: 5
To bad it's so expensive or I would go there more often. It's my grandkids favorite place!
Atmosphere: 5
Food: 5
Service: 5
Great chicken! No cows anywhere around! :)
Atmosphere: 5
Food: 5
Service: 5
Excellent service all the way around. You can't even get close to the counter without someone asking if you need help. Awesome place to eat! 😃
I went forty two years of my life not liking tomatoes on my sandwich. But it was here, in the year of our Lord 2025, that I ate a spicy chicken deluxe sandwich from the Southern Pines Chick-fil-A when I discovered that I actually do like tomatoes. You see, the secret is that the tomatoes have to be fresh. This restaurant uses the freshest materials and it's a pleasant meal every time. The inside is always clean and the staff are friendly and not at wits end. This is the only fast food joint where the price matches the service anymore. We eat here often, and I always eat tomatoes on my sandwiches now.
Atmosphere: 5
Food: 5
Service: 5
First time eating here.. we loved the food and the service was quick. Highly recommend the frosted lemonade
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
They staff are helpful and friendly. The food is delicious.
Atmosphere: 5
Food: 5
Service: 5
The SLOWEST Chik fil a I have ever been to. Will never come back. Line didn’t have many people at all for a Chik fil an and I was stuck for 30+ minutes with two little kids in the car. Not ideal.
Always good.
Atmosphere: 5
Food: 5
Service: 5
I rarely write reviews but when I do it’s either because it was great or it just sucked and this location sucks! If I stopped to write this in between eating my food you know it’s real. I would save my hunger and drive to a different location. -A mom with 2 little chic fil a lovers 🥲
You know I never thought that I would use Chick-fil-a and rude in the same sentence but here we are. The staff at this Chick-fil-a are actually so rude! I have heard people say that they were rudest Chick-fil-a they have ever been to but had not gone and experienced it for myself but I just went and what everyone is saying is true! The only staff member who was kind and efficient was the girl who took the order over the intercom and took the time to repeat the order back very politely. Everyone else was impolite and didn't utter a word--not even to check if the name matched the order. Then they put a paper bag filled with food inside a plastic bag with two salads are tried to jam it through the car window. And when I asked if they could wait a moment and take the one bag out so it would fit they just angled the bags in sideways through the window--no words. Never experienced such a bad vibe from chick-fil-a before. Which is wild cause they legit have a sign saying not to be rude to staff and it just makes me wonder if customers are rude to staff because the staff is so utterly rude to them first--honestly would not recommend cause though the food was fine the staff is just not it
Atmosphere: 2
Food: 5
Service: 1
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