I ate at this Chic-fil-a on December 9, 2025. This was around 2 PM and other days I have gone around 11 AM just to beat the lunchtime crowd. Almost every recent visit; the hand sanitizer station when you enter is empty and when trying to find a table to eat at almost all of them are dirty with chairs combined at odd tables and tables moved around from the Highschool crowd. The floors are usually disgusting too. One time I found a guy in the dining room bringing an order out and asked him if he could clean a table for me, he went over to a station, came back toward me and handed me a pack of wipes:-). Seriously. On the visit today I saw that the owner operator Tony was working, but they were so busy I just called afterwards and asked to have him call me so that I could give him some feedback. The manager insisted several times that it was her job to address Issues, but I mentioned to her that I have mentioned the sanitary issues to her and others before and nothing has improved and since I saw Tony there, I’d like to talk to him. I just wanted to suggest that maybe he consider a dedicated person to keep tables cleaned and organized during busy times or after busy times. As I expected, even though she took my name and phone number, he never called. Very disappointing at this location. Having recently visited the one in Garner near Costco they have staff walking around actively offering drink refills and constantly wiping tables and sweeping the floor. The Beaver Creek Apex location could really learn a lot from other store owners. The food, staff, etc are great. The operator/ manager just need to focus on keeping the dining area clean and organized. That should be simple. Rather than helping with the drive through orders, a walk around the dining room might be worth doing.
Atmosphere: 2
Food: 4
Service: 4
Patty Veits
Always excellent
Atmosphere: 5
Food: 5
Service: 5
Bryan Harrison
I have been eating at this Chick-fil-A for years. very disappointed with the management in the morning. Every time I go there they get my order wrong. I always get a grilled chicken bowl with three eggs in it and extra cheese. They never get it right. I’ve sent an email to the owner and got no response. I will be contacting corporate about this especially when I got no response from the owner. I have very close to 300,000 points pretty much the record holder for North Carolina. Briar Creek has been excellent so has the one in Morrisville and Cary. my advice is do not go to this Chick-fil-A.
Atmosphere: 2
Food: 2
Service: 1
Cece Schweighardt
What is the point of a ‘Mobile Thru’ that makes you wait in line with the same people who aren’t using the mobile app. Every other Chick-fil-A line in the area moves much faster.
Tia West
Honestly this place needs to be closed down! This chick-fil-a of apex is very racist, don’t care about their staff or customers! I been coming to this chick-fil-a for a while over time I saw how they treated their best employees. Very sexism. The management should all be fired ! Very unprofessional. This will be my last time coming here ..
Atmosphere: 1
Food: 1
Service: 1
Mike T
Dirty. Uncharacteristically rude/disinterested employees. And don’t even think about ordering for pickup. They clearly only care about getting drive thru orders in and out and will make you wait and act annoyed if you have the audacity to simply ask for an update. Feels more like a McDonalds than a CFA. What a shell of what it used to be, can’t wait for the new one just down the street to open. Until then, I won’t be eating CFA.
Atmosphere: 1
Food: 3
Service: 1
Suman Bhattacharya
Quality has gone down drastically!!! I have been going here since 2017. Not the same chick fil A it used to be. Bring back your previous employees. So sad…
Atmosphere: 1
Food: 4
Service: 1
Diane Ingle
The most unfriendly, unclean, unprofessional Chick-Fil-A I have EVER been to in their history of being open in the United States! Filthy dining area, play area, and restrooms. The food was old, dried out, unfresh, expensive; the employees were unfriendly, not at all courteous, and by far, the worst trained that I have ever experienced. Down to our tea being watered down and half sweet and the one soft drink we got having no syrup. They were unapologetic up on having to ask for new drinks and condiments then had the nerve to tell us that we would have to pay for "extra" ketchup, although as you can see from the pictures, it was all over their floor and they were far from the busiest store I've been in. We will never return to this location and could have eaten a "sit down full meal" for this upper class fast food (my opinion of them in general, not this occasion). The high chairs were even filthy!
Great food as always. Very busy but the service was good and our food was ready quickly.
Atmosphere: 5
Food: 5
Service: 5
Ana Montijo
You can’t go wrong with Chick Fill
Atmosphere: 5
Food: 5
Service: 5
Erik Nilsson
New mobile drive thru makes the line take twice as long
Atmosphere: 1
Food: 1
Service: 1
LifewithLisha
Absolutely disgusting!!!! I’ve never seen a more filthy Chick-Fila A in my life. Food all over the floor, bad customer service, the bathrooms were cleaner than the restaurant. I won’t eat here again sorry…
Alex Comer
Slow!! Granted the space and parking lot offer no solutions to speed up the process, but we were stuck in the line for 30 MINUTES with a mobile pick up order. After getting our order I was missing the kids milk and straws for four drinks.
I ate at this Chic-fil-a on December 9, 2025. This was around 2 PM and other days I have gone around 11 AM just to beat the lunchtime crowd. Almost every recent visit; the hand sanitizer station when you enter is empty and when trying to find a table to eat at almost all of them are dirty with chairs combined at odd tables and tables moved around from the Highschool crowd. The floors are usually disgusting too. One time I found a guy in the dining room bringing an order out and asked him if he could clean a table for me, he went over to a station, came back toward me and handed me a pack of wipes:-). Seriously. On the visit today I saw that the owner operator Tony was working, but they were so busy I just called afterwards and asked to have him call me so that I could give him some feedback. The manager insisted several times that it was her job to address Issues, but I mentioned to her that I have mentioned the sanitary issues to her and others before and nothing has improved and since I saw Tony there, I’d like to talk to him. I just wanted to suggest that maybe he consider a dedicated person to keep tables cleaned and organized during busy times or after busy times. As I expected, even though she took my name and phone number, he never called. Very disappointing at this location. Having recently visited the one in Garner near Costco they have staff walking around actively offering drink refills and constantly wiping tables and sweeping the floor. The Beaver Creek Apex location could really learn a lot from other store owners. The food, staff, etc are great. The operator/ manager just need to focus on keeping the dining area clean and organized. That should be simple. Rather than helping with the drive through orders, a walk around the dining room might be worth doing.
Atmosphere: 2
Food: 4
Service: 4
Always excellent
Atmosphere: 5
Food: 5
Service: 5
I have been eating at this Chick-fil-A for years. very disappointed with the management in the morning. Every time I go there they get my order wrong. I always get a grilled chicken bowl with three eggs in it and extra cheese. They never get it right. I’ve sent an email to the owner and got no response. I will be contacting corporate about this especially when I got no response from the owner. I have very close to 300,000 points pretty much the record holder for North Carolina. Briar Creek has been excellent so has the one in Morrisville and Cary. my advice is do not go to this Chick-fil-A.
Atmosphere: 2
Food: 2
Service: 1
What is the point of a ‘Mobile Thru’ that makes you wait in line with the same people who aren’t using the mobile app. Every other Chick-fil-A line in the area moves much faster.
Honestly this place needs to be closed down! This chick-fil-a of apex is very racist, don’t care about their staff or customers! I been coming to this chick-fil-a for a while over time I saw how they treated their best employees. Very sexism. The management should all be fired ! Very unprofessional. This will be my last time coming here ..
Atmosphere: 1
Food: 1
Service: 1
Dirty. Uncharacteristically rude/disinterested employees. And don’t even think about ordering for pickup. They clearly only care about getting drive thru orders in and out and will make you wait and act annoyed if you have the audacity to simply ask for an update. Feels more like a McDonalds than a CFA. What a shell of what it used to be, can’t wait for the new one just down the street to open. Until then, I won’t be eating CFA.
Atmosphere: 1
Food: 3
Service: 1
Quality has gone down drastically!!! I have been going here since 2017. Not the same chick fil A it used to be. Bring back your previous employees. So sad…
Atmosphere: 1
Food: 4
Service: 1
The most unfriendly, unclean, unprofessional Chick-Fil-A I have EVER been to in their history of being open in the United States! Filthy dining area, play area, and restrooms. The food was old, dried out, unfresh, expensive; the employees were unfriendly, not at all courteous, and by far, the worst trained that I have ever experienced. Down to our tea being watered down and half sweet and the one soft drink we got having no syrup. They were unapologetic up on having to ask for new drinks and condiments then had the nerve to tell us that we would have to pay for "extra" ketchup, although as you can see from the pictures, it was all over their floor and they were far from the busiest store I've been in. We will never return to this location and could have eaten a "sit down full meal" for this upper class fast food (my opinion of them in general, not this occasion). The high chairs were even filthy!
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Chick-Fil-A Waffle Potato Fries, Grilled Chicken Sandwich, Dr Pepper
Service is 10 starts. Food is food... always a pleasure here
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Spicy Chicken Sandwich
Fast service and great food.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Grilled Chicken Sandwich, Cobb Salad, Spicy Southwest Salad
Restaurantji Recommends
Great food as always. Very busy but the service was good and our food was ready quickly.
Atmosphere: 5
Food: 5
Service: 5
You can’t go wrong with Chick Fill
Atmosphere: 5
Food: 5
Service: 5
New mobile drive thru makes the line take twice as long
Atmosphere: 1
Food: 1
Service: 1
Absolutely disgusting!!!! I’ve never seen a more filthy Chick-Fila A in my life. Food all over the floor, bad customer service, the bathrooms were cleaner than the restaurant. I won’t eat here again sorry…
Slow!! Granted the space and parking lot offer no solutions to speed up the process, but we were stuck in the line for 30 MINUTES with a mobile pick up order. After getting our order I was missing the kids milk and straws for four drinks.
Atmosphere: 1
Food: 1
Service: 1
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