Firehouse Subs Apex

Went in to do the B1G1 deal. The kid there with short black hair, looked like he couldn't be anymore miserable, when we showed him the coupon, he just sat there shoulders drooped monotone was like we don't participate in the promotion...

We ended up driving 18 minutes to a different one 1 for the fact they don't honor promotions at this location and 2 was the energy and utter lack of energy this employee had

Atmosphere: 1

Service: 1

Loved the hospitality

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Italian

The sub was made perfectly

Atmosphere: 4

Food: 5

Service: 5

Everything was great

Atmosphere: 5

Food: 5

Service: 5

Easy to order online and to carry out

Atmosphere: 5

Food: 5

Service: 5

Update. They ask for customer input so I provided the info below. They sent an email that the store management would contact me. They didn’t so I replied that I never heard from anyone. Got a reply “we sorry”. Wow great customer service 😂

First time customer today, ordered online since was in a rush. The app says and there is a basket area near the entrance for online order pickup. I waited 15mins since the app said order would be ready at that time but it wasn't. I asked an employee if they received my order - yes! It seems due to theft, they now place to-go orders in a different place. Wasted 15mins and then my sub was barely warm (meatball). More importantly, ordered with no pickle - the smell disgusts me :-), but sure enough, I smelled pickle when I opened to sandwich container. Other customer came to the counter and said they didn’t get their pickle. Seems they need to triple check orders. And no napkins really didn't help when trying to eat a saucy sub. Not a great experience.

Atmosphere: 4

Food: 4

Service: 3

Recommended dishes: Meatball Sub

always good sanwich if need quick (or in general)

Atmosphere: 4

Food: 5

Service: 5

Recommended dishes: Meatball Sub, Chips, New York Steamer Combo, Jamaican Jerk Turkey Combo

Always a good experience.

Parking: Difficult at times

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: New York Steamer Combo

Good food. Owen was very friendly and a great help!

Atmosphere: 5

Food: 5

Service: 5

The two young men I encountered were kind, respectful, and paid GREAT attention to detail just before closing time. THANK YOU GUYS SO MUCH!! I'll DEFINITELY be back again soon

Atmosphere: 5

Food: 5

Service: 5

Very good food

Atmosphere: 5

Food: 5

Service: 5

Good food and friendly staff!

Atmosphere: 5

Food: 5

Service: 5

Really enjoyed the food, service was quick and the people were really friendly when I went at night to pick up my food. Keep up the good work!

Atmosphere: 5

Food: 5

Service: 5

Really enjoyed the food, service was quick and the people were really friendly when I went at night to pick up my food. Keep up the good work!

Atmosphere: 5

Food: 5

Service: 5

Very good location, enjoyed my sandwich done right. Thank you!

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Hook and Ladder Sub