Kilwins Ice Cream - Chocolate - Fudge

Great taste and variety of flavors with friendly and clean atmosphere!
For first timer it’s great tasting experiences of flavorful ice cream and shake experiences !

Amazing customer service and great ambiance. All ice creams flavors are so good, not overwhelmingly sweet and very palatable. Will go again and take all my friends and family. A must visit great family owned confectionery store.

We came in Kilwins after passing 2 gentlemen walking in the street with the big ice creams in the cone which looked so good and we asked them where they got it.
The ice cream place is big, with lots of chocolates in boxes and on the other counter.
A young lady greeted us and asked if we wanted to taste any flavors, we ordered one scoop of coffee chocolate chips and one scoop raspberry cake dough in a bowl, it was very good.
We really enjoyed the ice cream and will be back to taste other flavors and also the chocolate

Fun stop to cool off with ice cream and chocolates! Very well stocked and the owners are super friendly and helpful.

Quaint chocolate and ice cream shop with friendly staff.

The ice cream is good, but the owner’s treatment of employees while customers are in the store is apprehensive. Take it to the office and shut the door, please.

Went downtown yesterday to walk around and decided to stop in Kilwins. Ordered a small sundae. It was $9.99 and he charged me $1.49 for probably 6 pieces of pecans. Yes, One scoop of ice cream in a waffle cone $9.99 then the rest of the sundae is extra apparently. The kid acted like he didn’t know how to make it nor how to charge it. The owner ( I’m assuming) was there and it seemed to me like the kid was worried he would be in trouble if he didn’t nickel and dime me in the cost. I’m all about supporting small businesses but this is robbery. I refrained from saying anything due to having family here, but we will not be back. Kilwins- do better, it should NOT cost a family of 4, $50 to eat ice cream.

Love Kilwins!
On my recent visit, Tosh provided exceptional customer service—my friend and I felt genuinely welcomed and appreciated. It doesn’t hurt that everything there is absolutely delicious! Can’t wait to come back again.

Always smells weird in here. Especially compared to “fresh local ice cream”next door

We didn’t like how it seemed the manager treated the employee in training today. The girl was froze up when being confronted by the manager and I just felt bad.

Beautiful, well-stocked shop with lots of sweets and ice cream, too. Local favorite! Seats available out back for outside enjoyment.

I went to this location to get rum raisin ice cream because they don't have this flavor at many locations. I have been to a few of their locations and I always buy 1 scoop (for adult) because 2 is too much for me. I guess at this location it is not the same. The scoop that I got was for a kid but obviously was charged as an adult. I was reading the reviews now and it makes sense.
I'll check out which other locations have this particular flavor or hopefully they will be serving the right amount soon.

We loved their Ice cream, especially the salted caramel. While it was a bit pricy, the Quality made up for it.

I like kilwins but this locations prices are ridiculous! They weigh to get proper margins for profit which is fine, but they charge $5.99 for a Kids scoop! That is way above the 3 other local ice cream places. We will be going elsewhere from now on. Or, we will go to Walmart and buy top shelf ice cream pints for less than a kids scoop from here.

Young girl at counter gave extremely angry looks at my family and I but facility looked great sad that her lack of customer service discouraged us from being patrons!

Atmosphere: 1

Service: 1