Ordered for pick up and it was ready on time. Half cheese half pepperoni. I checked the pizza when I got in my car and it had a huge bubble on 2-3 pc and there was pepperoni on the other couple of cheese pc. I brought it back and the manager was incredibly accommodating they immediately started remaking and she took great care of me. They were clearly understaffed and rushing so I understand and sincerely appreciate the manager for taking care of me. Generally food tastes great and is ready on time with higher quality ingredients, better in every way than the other place nearby in the same plaza. I will continue coming here but suggest double checking before leaving just in case
Service: 5
Tracy Totman
I ordered a pizza a 5 PM. The estimated time of arrival was 6:35-6:45. The pizza did not arrive until 10pm. Since 9 pm I’ve been on hold to speak to a manager to cancel my order. I will call back to request a refund the next day because no one has answered my call and I’ve been on hold for over an hour. I do not recommend ordering anything from here due to their extremely poor customer service. This is the first and last time I order from this location.
Service: 1
Renee Ivkovich
Ordered for delivery at 5:30 and they quoted delivery for 7:04 - 7:14. Knowing it is Halloween we understood the wait. At 730 we tried to call and got no where. My husband finally got dressed and drove there at 9:00. Ended up picking up our cold pizza from the rack out front. No one offered refund. Line out the door. I get it is Halloween but i will never order here again.
Service: 1
Mary J
Absolutely an incompetent Papa John’s! Ordered food that was told wound take 45-55 minutes, turned into almost a 2 hour wait by the time pizza would be done! Cancelled order, will never try and order from here again!
J.R. Basham
The worst customer service. No one at counter waiting 20 minutes just to pay for pizza. Left because no manager was there to fix anything. Don't go here ever.
Shubham Tyagi
This place is typically fine, but tonight I got breadsticks from here that had literal raw dough inside.
Food: 1
Mrs. Keenan
Hot pizza delivered!
Atmosphere: 5
Food: 5
Service: 5
_hench_ _
Dont even bother tipping. They still do a terrible job.
Service: 1
Rakesh Reddy
The service was honestly great, super quick and smooth. I didn’t have to wait long at all, and the whole process felt really easy. The cashier was especially sweet and super helpful with my order. It’s always nice when the staff is friendly and makes you feel comfortable. Definitely a good experience overall!
Just horrible - order so wrong it was almost unrecognizable. Rude management doesn't even care or offer to remedy the situation. Just order from the competition. Clearly these people don't care that they have a job or about the product they sell and it shows through every element of the experience.
Atmosphere: 1
Food: 1
Service: 1
SS P
This was the worst pizza I have tasted. The sauce was just added and it had a metallic sour taste. The crust was not cooked fully and the cheese was not even melted properly. Do not waste your money. Even frozen pizza tastes better than this.
Atmosphere: 1
Food: 1
Service: 1
Byron Rose
Garbage location. Rude staff. They got my order wrong, hung up on me, and blocked my calls. (Order #1225275750 if you’re reading Papa John)
Service: 1
Jasmine
Literally made me feel like I was bothering them for asking questions and requesting a specific order. I always order from here on the app and just pick up. Today when I went inside to grab my order I wanted to add to it with some garlic knots. When I went to order I wanted to know if it could be done without adding the Parmesan. As I’m mid sentence asking her the question the young lady at the front cuts me off and says “what’s the name on the order”. I say to her I don’t even know if I’m going to order yet, I have a question first. So I ask her if it could be done without the Parmesan and she says yes. Next thing I hear her saying no garlic seasoning so I’m like wait why not the garlic and she then tells me that the Parmesan is mixed in.🤦🏽♀️ I then ask to switch my order to just the plain 10 piece breadsticks then I hear the men preparing the food make this huge sigh and another say “ Yeah I know, I know” with me standing directly in front of them. Like what’s really the issue?!? They hadn’t even started with the order yet. They deliberately made me feel like my request was an issue. The young lady in the front clearly had an attitude and was rude. She was also extra rude to the young man who was working at the counter with her. You could tell he was still learning.
To top it all off, once I get my “10 piece” breadsticks they look as if they deliberately gave me un proportioned breadsticks. I can understand them not all being equal in size but these are way off.
If you’re going to order from here just do it online or on the app because their people skills and customer service/experience is TRASH 🗑️
Atmosphere: 1
Food: 4
Service: 1
Heath Anderson
Top notch customer service from the manager. App messed up and they had my pizza ready an hour before I requested. Called the store and they made a fresh one ready when I walked in the door. One of the better Papa John’s pizzas I’ve had too.
Very friendly staff and
Always get things on time
Food: 5
Service: 5
Ordered for pick up and it was ready on time. Half cheese half pepperoni. I checked the pizza when I got in my car and it had a huge bubble on 2-3 pc and there was pepperoni on the other couple of cheese pc. I brought it back and the manager was incredibly accommodating they immediately started remaking and she took great care of me. They were clearly understaffed and rushing so I understand and sincerely appreciate the manager for taking care of me. Generally food tastes great and is ready on time with higher quality ingredients, better in every way than the other place nearby in the same plaza. I will continue coming here but suggest double checking before leaving just in case
Service: 5
I ordered a pizza a 5 PM. The estimated time of arrival was 6:35-6:45. The pizza did not arrive until 10pm. Since 9 pm I’ve been on hold to speak to a manager to cancel my order. I will call back to request a refund the next day because no one has answered my call and I’ve been on hold for over an hour. I do not recommend ordering anything from here due to their extremely poor customer service. This is the first and last time I order from this location.
Service: 1
Ordered for delivery at 5:30 and they quoted delivery for 7:04 - 7:14. Knowing it is Halloween we understood the wait. At 730 we tried to call and got no where. My husband finally got dressed and drove there at 9:00. Ended up picking up our cold pizza from the rack out front. No one offered refund. Line out the door. I get it is Halloween but i will never order here again.
Service: 1
Absolutely an incompetent Papa John’s! Ordered food that was told wound take 45-55 minutes, turned into almost a 2 hour wait by the time pizza would be done! Cancelled order, will never try and order from here again!
The worst customer service. No one at counter waiting 20 minutes just to pay for pizza. Left because no manager was there to fix anything. Don't go here ever.
This place is typically fine, but tonight I got breadsticks from here that had literal raw dough inside.
Food: 1
Hot pizza delivered!
Atmosphere: 5
Food: 5
Service: 5
Dont even bother tipping. They still do a terrible job.
Service: 1
The service was honestly great, super quick and smooth. I didn’t have to wait long at all, and the whole process felt really easy. The cashier was especially sweet and super helpful with my order. It’s always nice when the staff is friendly and makes you feel comfortable. Definitely a good experience overall!
Atmosphere: 4
Food: 5
Service: 5
Restaurantji Recommends
Just horrible - order so wrong it was almost unrecognizable. Rude management doesn't even care or offer to remedy the situation. Just order from the competition. Clearly these people don't care that they have a job or about the product they sell and it shows through every element of the experience.
Atmosphere: 1
Food: 1
Service: 1
This was the worst pizza I have tasted. The sauce was just added and it had a metallic sour taste. The crust was not cooked fully and the cheese was not even melted properly. Do not waste your money. Even frozen pizza tastes better than this.
Atmosphere: 1
Food: 1
Service: 1
Garbage location. Rude staff. They got my order wrong, hung up on me, and blocked my calls. (Order #1225275750 if you’re reading Papa John)
Service: 1
Literally made me feel like I was bothering them for asking questions and requesting a specific order. I always order from here on the app and just pick up. Today when I went inside to grab my order I wanted to add to it with some garlic knots. When I went to order I wanted to know if it could be done without adding the Parmesan. As I’m mid sentence asking her the question the young lady at the front cuts me off and says “what’s the name on the order”. I say to her I don’t even know if I’m going to order yet, I have a question first. So I ask her if it could be done without the Parmesan and she says yes. Next thing I hear her saying no garlic seasoning so I’m like wait why not the garlic and she then tells me that the Parmesan is mixed in.🤦🏽♀️ I then ask to switch my order to just the plain 10 piece breadsticks then I hear the men preparing the food make this huge sigh and another say “ Yeah I know, I know” with me standing directly in front of them. Like what’s really the issue?!? They hadn’t even started with the order yet. They deliberately made me feel like my request was an issue. The young lady in the front clearly had an attitude and was rude. She was also extra rude to the young man who was working at the counter with her. You could tell he was still learning.
To top it all off, once I get my “10 piece” breadsticks they look as if they deliberately gave me un proportioned breadsticks. I can understand them not all being equal in size but these are way off.
If you’re going to order from here just do it online or on the app because their people skills and customer service/experience is TRASH 🗑️
Atmosphere: 1
Food: 4
Service: 1
Top notch customer service from the manager. App messed up and they had my pizza ready an hour before I requested. Called the store and they made a fresh one ready when I walked in the door. One of the better Papa John’s pizzas I’ve had too.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pepperoni Pizza
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