I'm not sure what is going on at this place the last few weeks but their customer service is at an all time LOW with the hosts. Those little girls are there with no real experience and it shows. They don't know how to speak to people, provide at least decent customer service and really walk around like they are clueless as to what they were hired to do. Even the foreign management woman could use some customer service training. The downfall of these small businesses and restaurants will be hiring these young kids who are extremely clueless and cannot function without someone holding their hand!!!! Pay your employees more so you can get some REAL, experienced help!!! And the add, I requested an update on the status of the order I was picking up. Instead of giving me an update, the clueless little girl chose to take the time to take a few selfies instead and socialize with the other hosts....IN MY FACE! How is that upon my arrival, the order was being bagged, then one girl told me the kitchen was backed up and I should leave the order (after waiting 10 mins already)? Please make it make sense!
TO THE "OWNER" WHO CHOSE TO REPLY, DONT TALK ABOUT WHAT YOU DIDNT WITNESS!!! I HAVE BEEN TO THAT ESTABLISHMENT SEVERAL TIMES AND HAVE ALWAYS BEEN PLEASANT. I CAME IN THAT DAY RESPECTFUL UNTIL I WAS TREATED RUDE AND LIED TO FOR THE THIRD TIME! IT DOESNT MATTER WHAT I WAS THERE TO DO OR DELIVER OR IF I WAS A PAYING CUSTOMER( IVE BEEN ONE BEFORE BUT WILL NEVER AGAIN), YOUR STAFF WERE JUST AS RUDE AND OUT OF POCKET AS YOU‼️ THE REASON I WAS THERE IS IRRELEVANT! SO WHAT I WAS WORKING DOOR DASH, PART TIME SO DONT ACT LIKE I DONT HAVE A REAL, FULL TIME JOB AND ABSOLUTELY NEED TO DELIVER FROM YOUR RESTAURANT BECAUSE I DONT. JUST FOR YOUR INFORMATION, I CONTACTED DOOR DASH IMMEDIATELY AFTER LEAVING YOUR RESTAURANT TO TELL THEM WHAT HAPPENED AND ASKED TO BE REMOVED FROM PICKING UP ORDERS THERE MYSELF!!!!...THATS THE REAL TEA!
WHILE YOU WERE LOOKING AT YOUR CAMERAS, I HOPE YOU DIDNT IGNORE HOW LONG I WAITED AT YOUR RESTAURANT AND TRIED TO BE PATIENT AND POLITE AND SIMPLY REQUEST UPDATES. DONT IGNORE YOUR STAFF VISIBLY CLUESLESS AS TO WHAT THEYRE SUPPOSED TO DO. DONT IGNORE THAT I ASKED FOR AN UPDATE FROM YOUR STAFF AND THEY STOPPED TO SOCIALIZE AND TAKE SELFIES INSTEAD, THAT SHOULD HAVE CLEARLY BEEN VISIBLE ON YOUR CAMERA TOO!!!!! CHECK YOURSELF AND YOUR STAFF, DONT TRY TO CHECK ME.
MAYBE YOU DONT UNDERSTAND THE CONCEPT OF BUSINESS, BUT ANYONE WHO WALKS IN THOSE DOORS IS A CUSTOMER AND SHOULD BE TREATED AS SUCH!
Atmosphere: 1
Service: 1
Mike T
I love the wings and burgers here. It's a great place to watch a game with buddies or for a casual dinner with families. For eating in person, I give it a 5. For their take out operation, it's more like a 2 but I don't want to bash a fun local spot that seems to be run by good people with a super low review.
I've ordered take out a handful of time and unfortunately, it is just never ready even close to the promised time. The stock answer seems to be the "kitchen is backed up" but that seems to be the case no matter what time of day it is or how busy the restaurant is. Invariably, I end up waiting with other customers who are dealing with the same fate. Not ideal when trying to grab some wings for quick lunch while working.
The next time I had a craving for their wings, I tried ordering DoorDash so I didn't have to deal with the uncertainty. The first time, it was more than 20 minutes late. The second time, I noticed that I had a driver assigned, then I saw a different name, and finally, a third. Order arrived 25 minutes past the promised time. I met the driver at the door and asked if he knew what was up with that. He said they likely cancelled because it was taking so long. He went on to say it's one of a few restaurants in the area he avoids due to constant long waiting times and that he only took mine because I tipped very well.
I think a simple fix would be to be more honest about wait times. If I call and they say they are busy and it will be 30-40 minutes,. no big deal...I can plan my lunch around that. It's frustrating when its consistently late but I have done my part and arrived on time...it borders on feeling like my time is being disrespected.
I hope this is taken as constructive feedback vs. a bash session. Like I said, great food and atmosphere. I just wish they'd take a harder look at their takeout operations. Until then, I'll continue to meet friends for a game or take my family for a lunch...but it's not likely to be on my list for quick takeout lunches or dinners anytime soon.
Atmosphere: 5
Food: 5
Service: 3
Mike
Very good food and fair prices.
Mia Lanier
I want to give a huge thanks to our waitress Sarah, and the cooks at Rudy’s! I have some pretty annoying food restrictions that can make it hard to find something to eat while out. Rudy’s to the rescue! They were so nice and made a meal for me that was delicious AND safe for my stomach, with a few modifications from the typical recipe. Thank you a hundred times over!
Other reviews have mentioned that it is too loud inside, and I do agree with that part. BUT overall, Rudy’s is a new fave for me
Atmosphere: 4
Food: 5
Service: 5
Alison Delaney
We accidentally stumbled upon this little gem after venturing down the new stretch of 540 from Garner to Apex and we were very pleased. The Reuben was delicious and the all American burger was equally yummy. The bartender/server was super friendly and the service was really quick. Awesome atmosphere, will definitely be back. Highly recommend.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Reuben Sandwich, Fries
Hannie Gunawan
Love love their dip sandwich, the best!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Fries
FOEChief
Nice place...if you want a bite to eat, a drink and friendly people....check it out
Atmosphere: 5
Food: 4
Service: 5
Recommended dishes: Fries
Jeff Groves
I enjoyed the dinner, but there were others in the party that thought it was only passable.
Atmosphere: 4
Food: 4
Service: 5
Chris George
Great food! Great service and friendly staff! The Asian Tuna Salad can’t be beat!
Atmosphere: 5
Food: 5
Service: 5
lexie smith
I've been coming here for years and have introduced many to this little gem. No joke, the fries are the only reason I started buying Ketchup again. Everything is made fresh in house and shows in the quality of the dishes they serve. Family friendly events are offered throughout the week and it is a great atmosphere for a meal or to socialize with friends. The menu offers seasonal dishes in addition to its traditional choices.
Dietary restrictions: Waitress was gracious with our request of no butter and happily relayed it to the kitchen. The meal(Reuben) came out correct and was delicious.
One of the best burgers I’ve had in a long time, but more importantly the fries are amazing!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Fries, Buffalo Chicken Wrap
James Smith
The tenders tossed in buffalo sauce are my favorite. The pub nachos are great as an app if you're hungry. Buffalo chicken wrap is also really good.
Parking: There are always spots, huge parking lot.
Kid-friendliness: Very kid friendly
Wheelchair accessibility: Wheelchair accessible
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Fries, Buffalo Chicken Wrap
John S
This place is awesome The best burgers in Wake county
Atmosphere: 5
Food: 5
Service: 5
Fair Critic
This is my favourite food in town. I can’t even explain how awesome everything is- wings, salads, steaks, fries, amazing home-made dressings - all are so good, so fresh - you know you’re in the hands of a skilled chef, using quality ingredients. The service and staff are absolutely great. The issue for me- the vibe in there, I wish it was nicer eating area, instead of a very small, inescapably loud grotty looking bar. I understand that’s the theme, and I could always do takeout, but if I want to go out for a nice meal, I want to get out the house and make it a quality time thing . I’d love this food but in the venue it deserves. There are far nicer pubs & restaurants in town with food that can’t hold a candle to Rudy’s. At least it wasn’t overrun by kids.
Atmosphere: 1
Food: 5
Service: 5
Recommended dishes: Pub Nachos, Buffalo Wings, Mediterranean Tuna, Salmon Dinner, Fries, Buffalo Chicken Sandwich, Buffalo Chicken Wrap, Fish 'N Chips
I'm not sure what is going on at this place the last few weeks but their customer service is at an all time LOW with the hosts. Those little girls are there with no real experience and it shows. They don't know how to speak to people, provide at least decent customer service and really walk around like they are clueless as to what they were hired to do. Even the foreign management woman could use some customer service training. The downfall of these small businesses and restaurants will be hiring these young kids who are extremely clueless and cannot function without someone holding their hand!!!! Pay your employees more so you can get some REAL, experienced help!!! And the add, I requested an update on the status of the order I was picking up. Instead of giving me an update, the clueless little girl chose to take the time to take a few selfies instead and socialize with the other hosts....IN MY FACE! How is that upon my arrival, the order was being bagged, then one girl told me the kitchen was backed up and I should leave the order (after waiting 10 mins already)? Please make it make sense!
TO THE "OWNER" WHO CHOSE TO REPLY, DONT TALK ABOUT WHAT YOU DIDNT WITNESS!!! I HAVE BEEN TO THAT ESTABLISHMENT SEVERAL TIMES AND HAVE ALWAYS BEEN PLEASANT. I CAME IN THAT DAY RESPECTFUL UNTIL I WAS TREATED RUDE AND LIED TO FOR THE THIRD TIME! IT DOESNT MATTER WHAT I WAS THERE TO DO OR DELIVER OR IF I WAS A PAYING CUSTOMER( IVE BEEN ONE BEFORE BUT WILL NEVER AGAIN), YOUR STAFF WERE JUST AS RUDE AND OUT OF POCKET AS YOU‼️ THE REASON I WAS THERE IS IRRELEVANT! SO WHAT I WAS WORKING DOOR DASH, PART TIME SO DONT ACT LIKE I DONT HAVE A REAL, FULL TIME JOB AND ABSOLUTELY NEED TO DELIVER FROM YOUR RESTAURANT BECAUSE I DONT. JUST FOR YOUR INFORMATION, I CONTACTED DOOR DASH IMMEDIATELY AFTER LEAVING YOUR RESTAURANT TO TELL THEM WHAT HAPPENED AND ASKED TO BE REMOVED FROM PICKING UP ORDERS THERE MYSELF!!!!...THATS THE REAL TEA!
WHILE YOU WERE LOOKING AT YOUR CAMERAS, I HOPE YOU DIDNT IGNORE HOW LONG I WAITED AT YOUR RESTAURANT AND TRIED TO BE PATIENT AND POLITE AND SIMPLY REQUEST UPDATES. DONT IGNORE YOUR STAFF VISIBLY CLUESLESS AS TO WHAT THEYRE SUPPOSED TO DO. DONT IGNORE THAT I ASKED FOR AN UPDATE FROM YOUR STAFF AND THEY STOPPED TO SOCIALIZE AND TAKE SELFIES INSTEAD, THAT SHOULD HAVE CLEARLY BEEN VISIBLE ON YOUR CAMERA TOO!!!!!
CHECK YOURSELF AND YOUR STAFF, DONT TRY TO CHECK ME.
MAYBE YOU DONT UNDERSTAND THE CONCEPT OF BUSINESS, BUT ANYONE WHO WALKS IN THOSE DOORS IS A CUSTOMER AND SHOULD BE TREATED AS SUCH!
Atmosphere: 1
Service: 1
I love the wings and burgers here. It's a great place to watch a game with buddies or for a casual dinner with families. For eating in person, I give it a 5. For their take out operation, it's more like a 2 but I don't want to bash a fun local spot that seems to be run by good people with a super low review.
I've ordered take out a handful of time and unfortunately, it is just never ready even close to the promised time. The stock answer seems to be the "kitchen is backed up" but that seems to be the case no matter what time of day it is or how busy the restaurant is. Invariably, I end up waiting with other customers who are dealing with the same fate. Not ideal when trying to grab some wings for quick lunch while working.
The next time I had a craving for their wings, I tried ordering DoorDash so I didn't have to deal with the uncertainty. The first time, it was more than 20 minutes late. The second time, I noticed that I had a driver assigned, then I saw a different name, and finally, a third. Order arrived 25 minutes past the promised time. I met the driver at the door and asked if he knew what was up with that. He said they likely cancelled because it was taking so long. He went on to say it's one of a few restaurants in the area he avoids due to constant long waiting times and that he only took mine because I tipped very well.
I think a simple fix would be to be more honest about wait times. If I call and they say they are busy and it will be 30-40 minutes,. no big deal...I can plan my lunch around that. It's frustrating when its consistently late but I have done my part and arrived on time...it borders on feeling like my time is being disrespected.
I hope this is taken as constructive feedback vs. a bash session. Like I said, great food and atmosphere. I just wish they'd take a harder look at their takeout operations. Until then, I'll continue to meet friends for a game or take my family for a lunch...but it's not likely to be on my list for quick takeout lunches or dinners anytime soon.
Atmosphere: 5
Food: 5
Service: 3
Very good food and fair prices.
I want to give a huge thanks to our waitress Sarah, and the cooks at Rudy’s! I have some pretty annoying food restrictions that can make it hard to find something to eat while out. Rudy’s to the rescue! They were so nice and made a meal for me that was delicious AND safe for my stomach, with a few modifications from the typical recipe. Thank you a hundred times over!
Other reviews have mentioned that it is too loud inside, and I do agree with that part. BUT overall, Rudy’s is a new fave for me
Atmosphere: 4
Food: 5
Service: 5
We accidentally stumbled upon this little gem after venturing down the new stretch of 540 from Garner to Apex and we were very pleased. The Reuben was delicious and the all American burger was equally yummy. The bartender/server was super friendly and the service was really quick. Awesome atmosphere, will definitely be back. Highly recommend.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Reuben Sandwich, Fries
Love love their dip sandwich, the best!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Fries
Nice place...if you want a bite to eat, a drink and friendly people....check it out
Atmosphere: 5
Food: 4
Service: 5
Recommended dishes: Fries
I enjoyed the dinner, but there were others in the party that thought it was only passable.
Atmosphere: 4
Food: 4
Service: 5
Great food! Great service and friendly staff! The Asian Tuna Salad can’t be beat!
Atmosphere: 5
Food: 5
Service: 5
I've been coming here for years and have introduced many to this little gem. No joke, the fries are the only reason I started buying Ketchup again. Everything is made fresh in house and shows in the quality of the dishes they serve. Family friendly events are offered throughout the week and it is a great atmosphere for a meal or to socialize with friends. The menu offers seasonal dishes in addition to its traditional choices.
Dietary restrictions: Waitress was gracious with our request of no butter and happily relayed it to the kitchen. The meal(Reuben) came out correct and was delicious.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pub Nachos, Reuben Sandwich, Fried Pickles, Buffalo, Sweet Potato Waffle Fries, Fries, Club Sandwich
Restaurantji Recommends
Always great service. Great food.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Fried Pickles
One of the best burgers I’ve had in a long time, but more importantly the fries are amazing!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Fries, Buffalo Chicken Wrap
The tenders tossed in buffalo sauce are my favorite. The pub nachos are great as an app if you're hungry. Buffalo chicken wrap is also really good.
Parking: There are always spots, huge parking lot.
Kid-friendliness: Very kid friendly
Wheelchair accessibility: Wheelchair accessible
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Fries, Buffalo Chicken Wrap
This place is awesome
The best burgers in Wake county
Atmosphere: 5
Food: 5
Service: 5
This is my favourite food in town. I can’t even explain how awesome everything is- wings, salads, steaks, fries, amazing home-made dressings - all are so good, so fresh - you know you’re in the hands of a skilled chef, using quality ingredients.
The service and staff are absolutely great.
The issue for me- the vibe in there, I wish it was nicer eating area, instead of a very small, inescapably loud grotty looking bar. I understand that’s the theme, and I could always do takeout, but if I want to go out for a nice meal, I want to get out the house and make it a quality time thing . I’d love this food but in the venue it deserves. There are far nicer pubs & restaurants in town with food that can’t hold a candle to Rudy’s. At least it wasn’t overrun by kids.
Atmosphere: 1
Food: 5
Service: 5
Recommended dishes: Pub Nachos, Buffalo Wings, Mediterranean Tuna, Salmon Dinner, Fries, Buffalo Chicken Sandwich, Buffalo Chicken Wrap, Fish 'N Chips
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