This is an amazing coffee spot! Drinks are delicious and the staff is wonderful and amazing! We love supporting local business and veterans! Will certainly be back again and again.
LaRonda Schenck Scott
I had the pleasure of visiting the shop for the first time this week. I had a triple caramel pecan latte and it was delicious. Customer service was top notch and l loved all of the personal touches. From the personalized coffee sleeves to the featured local businesses, it was such an inviting experience. I’ll certainly be back again.
Atmosphere: 5
Food: 5
Service: 5
Monica Mcmichael
The staff is amazing but the owner has a serious attitude problem.the code isn’t good and over priced for the quality
Atmosphere: 1
Food: 1
Service: 1
Margaret Dickinson
Best latte I've had in a long time. Staff was so nice. Will be stopping by again.
Katie Webber
Fantastic customer service! Thank you!
Service: 5
Louise Carter
Nice local coffee shop, good lattes. They have a little space with toys for kids to play with and my kid makes a beeline for it whenever we come in. They have a punch card where you can get a free drink every seven purchases which is awesome, and specials throughout the week like discount mocha Monday or a free extra shot on Fridays. They also serve Italian sodas, which I haven’t seen since I was a kid myself. Once I came in and the young guy behind the counter who was in-training had trouble with my drink; I told them it didn’t taste right and the owner came and helped him fix it personally. Good place for community.
Jackie Haske
My son wanted boba and this was on the way home. He needed help making up his mind and the barista went above and beyond, showing him what the lychee boba looked like and giving him good descriptions. I ordered a lemonade with lavender.
The atmosphere is very kid friendly with some toys and foam padding in an area. Also was able to sit on the nice couch and watch YouTube on their TV while we drank. Lots of open space and some tables.
My son downed his drink quickly then had a good time popping the boba in his mouth. He said this hit the spot and he wants to come back. I really enjoyed my drink too!
Atmosphere: 5
Food: 5
Service: 5
Sabrina Abdalqader
This was my first time at The Mocha Room and Sloan was so helpful in helping me pick out a coffee. She recommended a great option! They have so many flavors and so many daily deals. Definitely coming back!
Atmosphere: 5
Food: 5
Service: 5
Vasily Kerov
Mocha was ok. Cappuchino was not good. To the owners: please check what good cappuchino should taste like at Jubala coffee shop in Raleigh.
Atmosphere: 3
Food: 3
Service: 5
BytheGrace Catering & Food Truck
The Mocha Room is a super cute, super cozy coffee shop! BUT it’s more than that! They carry some amazing sweet and savory food options as well, all from local vendors! The staff is friendly and the owners are SO KIND! Check them out!
The first thing we noticed when we got there was an empty parking lot. When we walked in there was a musty unclean smell. Usually, when you walk into a coffee shop you smell coffee!! But nope, not here. We should have walked out at that point, but we thought, “we are already here, let’s try it” The young employee behind the counter did not seem like he had much knowledge of what he was doing.(which showed lack of training and poor management on the businesses behalf) AND he was the only one there. I ordered dirty pumpkin mocha “HOT!” With half and half. As per the sign on the counter, It could be made hot, cold,or iced. Well it came out COLD! When I notified the employee his response was “This is as hot as I can make it” I asked if he added half and half and he let me know he forgot. I let him know the drink was awful and asked for a refund which he did. What a huge disappointment!! My husband ordered a mocha frappe which came out mediocre at most. McDonald’s has better frappes!! Again, huge disappointment!! We should have read the reviews before going! Not sure how they have 4.6 stars. Those who left the 1 and 2 star reviews are spot on. What I found most disappointing in the reviews were the responses from the business. They seemed defensive and made no real effort to remedy the issues the customers had. Just excuses. So please, if you’re only going to make excuses when replying to my review don’t bother replying. In response to your response of my review, WOW! So not only do you have an employee That has no idea what he is doing. He is also a liar. I specifically ordered a hot drink. As per the sign on your counter The dirty pumpkin could be made hot cold or iced. The only thing I change my mind about was paying for the disgusting drink your employee made. When my husband received his drink, he tried it and said it was “OK” meaning it was drinkable. If you read my review carefully, you would’ve seen that I stated we thought his drink was no more than mediocre and the McDonald’s makes a better frappe. As far as the cinnamon bun goes, yes, we took one home, and my husband said it was good, but that had nothing to do with your establishment as everything there is purchased and or made somewhere else. It’s a shame that you get so defensive about these reviews and choose to ignore the fact That changes need to be made. I try to support small businesses, But unfortunately, yours will no longer be one that I will support. Good luck staying in business..
Atmosphere: 1
Food: 1
Service: 1
Monica Graaff
Dietary restrictions: Lots of different milk options and food options too, which include sugar free
Kid-friendliness: There is a small section for kids to play on a carpet
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pastries
Lonnie D. Spurlin
Overall great experience. Barista was excellent and friendly. Always stop by when I can
Atmosphere: 5
Food: 5
Service: 5
Josh Ichiyo Lovejoy
Hosted a small meeting here and everything was wonderful!! Really great team and really great place - supports the local community in many ways!
Atmosphere: 5
Food: 5
Service: 5
Katie Covey
The service is amazing and there’s so much more to this place than coffee! lots of food available, an area for kids to play, and good coffee!
This is an amazing coffee spot! Drinks are delicious and the staff is wonderful and amazing! We love supporting local business and veterans! Will certainly be back again and again.
I had the pleasure of visiting the shop for the first time this week. I had a triple caramel pecan latte and it was delicious. Customer service was top notch and l loved all of the personal touches. From the personalized coffee sleeves to the featured local businesses, it was such an inviting experience. I’ll certainly be back again.
Atmosphere: 5
Food: 5
Service: 5
The staff is amazing but the owner has a serious attitude problem.the code isn’t good and over priced for the quality
Atmosphere: 1
Food: 1
Service: 1
Best latte I've had in a long time. Staff was so nice. Will be stopping by again.
Fantastic customer service! Thank you!
Service: 5
Nice local coffee shop, good lattes. They have a little space with toys for kids to play with and my kid makes a beeline for it whenever we come in. They have a punch card where you can get a free drink every seven purchases which is awesome, and specials throughout the week like discount mocha Monday or a free extra shot on Fridays. They also serve Italian sodas, which I haven’t seen since I was a kid myself. Once I came in and the young guy behind the counter who was in-training had trouble with my drink; I told them it didn’t taste right and the owner came and helped him fix it personally. Good place for community.
My son wanted boba and this was on the way home. He needed help making up his mind and the barista went above and beyond, showing him what the lychee boba looked like and giving him good descriptions. I ordered a lemonade with lavender.
The atmosphere is very kid friendly with some toys and foam padding in an area. Also was able to sit on the nice couch and watch YouTube on their TV while we drank. Lots of open space and some tables.
My son downed his drink quickly then had a good time popping the boba in his mouth. He said this hit the spot and he wants to come back. I really enjoyed my drink too!
Atmosphere: 5
Food: 5
Service: 5
This was my first time at The Mocha Room and Sloan was so helpful in helping me pick out a coffee. She recommended a great option! They have so many flavors and so many daily deals. Definitely coming back!
Atmosphere: 5
Food: 5
Service: 5
Mocha was ok. Cappuchino was not good.
To the owners: please check what good cappuchino should taste like at Jubala coffee shop in Raleigh.
Atmosphere: 3
Food: 3
Service: 5
The Mocha Room is a super cute, super cozy coffee shop! BUT it’s more than that! They carry some amazing sweet and savory food options as well, all from local vendors! The staff is friendly and the owners are SO KIND! Check them out!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: The Big Pulled Pork Sandwich
Restaurantji Recommends
The first thing we noticed when we got there was an empty parking lot. When we walked in there was a musty unclean smell. Usually, when you walk into a coffee shop you smell coffee!! But nope, not here. We should have walked out at that point, but we thought, “we are already here, let’s try it” The young employee behind the counter did not seem like he had much knowledge of what he was doing.(which showed lack of training and poor management on the businesses behalf) AND he was the only one there. I ordered dirty pumpkin mocha “HOT!” With half and half. As per the sign on the counter, It could be made hot, cold,or iced. Well it came out COLD! When I notified the employee his response was “This is as hot as I can make it” I asked if he added half and half and he let me know he forgot. I let him know the drink was awful and asked for a refund which he did. What a huge disappointment!! My husband ordered a mocha frappe which came out mediocre at most. McDonald’s has better frappes!! Again, huge disappointment!! We should have read the reviews before going! Not sure how they have 4.6 stars. Those who left the 1 and 2 star reviews are spot on. What I found most disappointing in the reviews were the responses from the business. They seemed defensive and made no real effort to remedy the issues the customers had. Just excuses. So please, if you’re only going to make excuses when replying to my review don’t bother replying. In response to your response of my review, WOW! So not only do you have an employee That has no idea what he is doing. He is also a liar. I specifically ordered a hot drink. As per the sign on your counter The dirty pumpkin could be made hot cold or iced. The only thing I change my mind about was paying for the disgusting drink your employee made. When my husband received his drink, he tried it and said it was “OK” meaning it was drinkable. If you read my review carefully, you would’ve seen that I stated we thought his drink was no more than mediocre and the McDonald’s makes a better frappe. As far as the cinnamon bun goes, yes, we took one home, and my husband said it was good, but that had nothing to do with your establishment as everything there is purchased and or made somewhere else. It’s a shame that you get so defensive about these reviews and choose to ignore the fact That changes need to be made. I try to support small businesses, But unfortunately, yours will no longer be one that I will support. Good luck staying in business..
Atmosphere: 1
Food: 1
Service: 1
Dietary restrictions: Lots of different milk options and food options too, which include sugar free
Kid-friendliness: There is a small section for kids to play on a carpet
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pastries
Overall great experience. Barista was excellent and friendly. Always stop by when I can
Atmosphere: 5
Food: 5
Service: 5
Hosted a small meeting here and everything was wonderful!! Really great team and really great place - supports the local community in many ways!
Atmosphere: 5
Food: 5
Service: 5
The service is amazing and there’s so much more to this place than coffee! lots of food available, an area for kids to play, and good coffee!
Atmosphere: 5
Food: 5
Service: 5
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