Customer service was good. They gave us a good amount of food for a great price.
Atmosphere: 5
Food: 5
Service: 5
Anna Caviness
Very friendly staff. Food is always amazing. My favorite is the general tso chicken, the noodles, tators with onions and their Philly cheese steak egg roll does Not disappoint!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: General TSO's Chicken Bourbon Chicken Orange Chicken
Rachel Palmer
Their food is great so I will give credit where credit is due but I went in yesterday got a single plate with one meat and a spring roll and they charged me 26$ for something that typically $12. I got less than a full plate of food and was super disappointed. I’m not sure if I was charged wrong or if prices have increased that much recently but I most likely won’t be returning.
Atmosphere: 1
Food: 3
Service: 1
Rachel Beasley
It's sad what this place has turned into. It's a classic corporate sell out. I used to love their food, and I keep trying to give them another chance every once in a while but I don't think I'm coming back. I'd encourage anyone interested in sushi especially to look elsewhere.
1) Pricing. Some things are well priced like the 1 meat 1 side meal, kids plate, late night meals, and the 1.99 appetizers. The pricing doesn't make sense for plates as you add meats and sides though. They put the same overall while charging more. Like you still get the same single tray except instead of two giant helpings of 1 meat 1 side, you get a couple little bity portions of 2 meat 2 side while paying twice the price. Why would it be that much more expensive for the same amount of food overall? If I'm paying for more food, I expect there to actually be more food. The sushi pricing has issues as well. The basic roll cost would be fine if you got decent sushi (see 2). The non basic rolls are exorbitantly priced. They could get away with it in a more sit down setting, but that's not a standard price for what you actually get. There are other places within a 30 min drive where you can get a loaded dragon roll for a dollar less, it's better, and you actually get what you expect to get.
2)Sushi. I'm not a sushi snob, but I'm familiar with sushi in this price range. Price has gone up while quality has gone steeply downhill. You're getting stale rice, pieces falling apart, and somehow the blandest sushi I've ever had. I've had sushi with more flavor from gas stations and I'm saying this as someone who has tried every basic roll and half the deluxe ones from this restaurant over the last 5 years. They used to be so good.
They're also being cheap. Not only are they charging mid tier prices for low quality product, they're skimping hard on the ginger. First they switched to the cheaper kind that has no color, it's not pink toned like you expect from anywhere else. Then they started putting less and less. When you spend $14 on a single 6 piece roll, you expect a little heap of ginger. You don't have to go crazy, but you get a pile of pieces to nibble as you go. They give a single small piece of grey/green ginger. Im talking ONE thin piece the size of my fingernail. What even is that? Who on God's green earth looked at the pricing, then looked at what was being plated, and went "yeah that looks right"?
Some people like to put a piece of ginger on each piece of sushi, that's not an issue anywhere else except here. This is the ONLY place in or around Randolph county that's putting one single gross piece of ginger in there and calling it a day, but they charge more than half of them.
For God's sake, if it's an issue of some people not eating it, just ask if you want ginger. The people wasting it won't get it, and you don't screw over the people that like it. But I don't know, maybe that's not a good idea for you guys. I wouldn't put it past you to start charging $1 per tiny piece of ginger to really get every penny you can.
3) Check your takeout bags before you leave! Don't be like me and wait til you're down the road because they probably forgot your egg roll.
If this place ever works on upping their quality again, I'd love to come back. I've made a lot of good memories while eating their takeout. But for now it's just more and more of a disappointment each time I go.
Angela Shepherd
First of all, the sweet lady who took our order was so kind and patient. She went above and beyond serving me and my two children. She was kind, generous, and professional. We had an excellent experience. The portions are generous, the staff is amazing, and the food was hot and tasted great. My kids LOVED our last minute dinner plans. We will definitely be coming back.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: General TSO's Chicken Bourbon Chicken Orange Chicken
Kaydow go Dumb
The workers are very kind And hard-working I’m very fast at completing a order
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: General TSO's Chicken Bourbon Chicken Orange Chicken
Nathan Johnson
I have never had a bad experience here, sometimes things can get rough but that's because a lot of people come here and they are doing their best. Bourbon chicken is stellar and the boba/smoothies are too. Also if you like sushi give it a shot I think it's amazing! Wonderful staff and genuine hospitality shown. Please tip them they're amazing.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: General TSO's Chicken Bourbon Chicken Orange Chicken, Sushi
Verónica Félix
I’m a frequent buyer here there food is always delicious and the the quality is awesome highly recommend them .
Atmosphere: 5
Food: 5
Service: 5
Trey Sheppard
Waited for 30 mins to get sushi. They didn’t even make what I asked for. No apologies for the wait or even an attempt to compensate my time. After watching 20 customers get served before me, I will not go back here.
I really enjoyed the food and Amy and Miss Chili were very nice and fast service as well! I recommend Jade Express to everyone that is looking for a great place to eat!!
The food was not that good
Vegetarian options: Not good
Atmosphere: 3
Food: 2
Service: 2
Recommended dishes: Hibachi Steak
Customer service was good. They gave us a good amount of food for a great price.
Atmosphere: 5
Food: 5
Service: 5
Very friendly staff.
Food is always amazing.
My favorite is the general tso chicken, the noodles, tators with onions and their Philly cheese steak egg roll does Not disappoint!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: General TSO's Chicken Bourbon Chicken Orange Chicken
Their food is great so I will give credit where credit is due but I went in yesterday got a single plate with one meat and a spring roll and they charged me 26$ for something that typically $12. I got less than a full plate of food and was super disappointed. I’m not sure if I was charged wrong or if prices have increased that much recently but I most likely won’t be returning.
Atmosphere: 1
Food: 3
Service: 1
It's sad what this place has turned into. It's a classic corporate sell out. I used to love their food, and I keep trying to give them another chance every once in a while but I don't think I'm coming back. I'd encourage anyone interested in sushi especially to look elsewhere.
1) Pricing. Some things are well priced like the 1 meat 1 side meal, kids plate, late night meals, and the 1.99 appetizers. The pricing doesn't make sense for plates as you add meats and sides though. They put the same overall while charging more. Like you still get the same single tray except instead of two giant helpings of 1 meat 1 side, you get a couple little bity portions of 2 meat 2 side while paying twice the price. Why would it be that much more expensive for the same amount of food overall? If I'm paying for more food, I expect there to actually be more food.
The sushi pricing has issues as well. The basic roll cost would be fine if you got decent sushi (see 2). The non basic rolls are exorbitantly priced. They could get away with it in a more sit down setting, but that's not a standard price for what you actually get. There are other places within a 30 min drive where you can get a loaded dragon roll for a dollar less, it's better, and you actually get what you expect to get.
2)Sushi. I'm not a sushi snob, but I'm familiar with sushi in this price range. Price has gone up while quality has gone steeply downhill. You're getting stale rice, pieces falling apart, and somehow the blandest sushi I've ever had. I've had sushi with more flavor from gas stations and I'm saying this as someone who has tried every basic roll and half the deluxe ones from this restaurant over the last 5 years. They used to be so good.
They're also being cheap. Not only are they charging mid tier prices for low quality product, they're skimping hard on the ginger. First they switched to the cheaper kind that has no color, it's not pink toned like you expect from anywhere else. Then they started putting less and less. When you spend $14 on a single 6 piece roll, you expect a little heap of ginger. You don't have to go crazy, but you get a pile of pieces to nibble as you go. They give a single small piece of grey/green ginger. Im talking ONE thin piece the size of my fingernail. What even is that? Who on God's green earth looked at the pricing, then looked at what was being plated, and went "yeah that looks right"?
Some people like to put a piece of ginger on each piece of sushi, that's not an issue anywhere else except here. This is the ONLY place in or around Randolph county that's putting one single gross piece of ginger in there and calling it a day, but they charge more than half of them.
For God's sake, if it's an issue of some people not eating it, just ask if you want ginger. The people wasting it won't get it, and you don't screw over the people that like it. But I don't know, maybe that's not a good idea for you guys. I wouldn't put it past you to start charging $1 per tiny piece of ginger to really get every penny you can.
3) Check your takeout bags before you leave! Don't be like me and wait til you're down the road because they probably forgot your egg roll.
If this place ever works on upping their quality again, I'd love to come back. I've made a lot of good memories while eating their takeout. But for now it's just more and more of a disappointment each time I go.
First of all, the sweet lady who took our order was so kind and patient. She went above and beyond serving me and my two children. She was kind, generous, and professional. We had an excellent experience. The portions are generous, the staff is amazing, and the food was hot and tasted great. My kids LOVED our last minute dinner plans. We will definitely be coming back.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: General TSO's Chicken Bourbon Chicken Orange Chicken
The workers are very kind And hard-working I’m very fast at completing a order
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: General TSO's Chicken Bourbon Chicken Orange Chicken
I have never had a bad experience here, sometimes things can get rough but that's because a lot of people come here and they are doing their best. Bourbon chicken is stellar and the boba/smoothies are too. Also if you like sushi give it a shot I think it's amazing! Wonderful staff and genuine hospitality shown. Please tip them they're amazing.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: General TSO's Chicken Bourbon Chicken Orange Chicken, Sushi
I’m a frequent buyer here there food is always delicious and the the quality is awesome highly recommend them .
Atmosphere: 5
Food: 5
Service: 5
Waited for 30 mins to get sushi. They didn’t even make what I asked for. No apologies for the wait or even an attempt to compensate my time. After watching 20 customers get served before me, I will not go back here.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Sushi
Restaurantji Recommends
Such a sweet environment, the workers are so kind. Don’t get me started on the food! Just amazing!!
Atmosphere: 5
Food: 5
Service: 5
I love eating there!! They're always busy. Great food
Speechless when it comes to this place, food is always 12/10 and the customer service is top notch. !!
Atmosphere: 5
Food: 5
Service: 5
One of my favorite places to eat in Asheboro. Amy and Chili were so kind, polite, and very friendly.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Hibachi Steak, General TSO's Chicken Bourbon Chicken Orange Chicken, Sushi
I really enjoyed the food and Amy and Miss Chili were very nice and fast service as well! I recommend Jade Express to everyone that is looking for a great place to eat!!
Atmosphere: 5
Food: 5
Service: 5
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