Arby's
268 Smokey Park Hwy, Asheville
(828) 633-6756
Recent Reviews
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Night shift, forgot fries. Messed my order up, and was rude when I called to have my order replaced.
This was the absolute worst experience I've ever had at an Arby's or a fast food place the food I got a chicken sandwich was so cold it was almost ice cold š„¶
Atmosphere: 1
Food: 2
Recommended dishes: Curly Fries
I waited in line at drive thru a good 15 mins got my food ordered a fish no tarter no tomatoes and received both. They wasnāt that busy nothing turns my stomach more than tarter sauce Iām livid I just gave 38 dollars to go to another restaurant
Atmosphere: 1
Food: 1
Service: 1
Had to wait for atleast 20 minutes for anyone to acknowledge i existed, while i seen employees coming and going. Then when i was acknowledged it was only becouse they where changing the register.
Atmosphere: 1
Food: 2
Service: 1
Waited for over 5 minutes at the front. Employees didnāt try to take order. Went through drive through and noticed the same people behind me were still at the front. I know itās fast food but whereās the professionalism
Great space but as I sit here 20 minutes later still don't have food in the restaurant. One worker doing drive thru and inside. Our food has been made and sitting there for the last 15 minutes. And I am standing at the counter now with no acknowledgement or even someone to get our food. Worst service ever. If we hadn't paid would of left
Atmosphere: 5
Food: 3
Service: 1
Good food and service, and no available turnovers when already paid for online app.
Worst service ever. No other cars in the drive-thru, yet they needed 5 minutes before I could order. When I got to the window, no greeting, not even acknowledgement. Sat for two minutes before they opened the window to give me drinks. 3 minutes later they remembered to take my payment. 13 more minutes to sit there before they gave me my order. No apologies, no acknowledgement - just "here you go". Cold fries. Never coming back.
Atmosphere: 1
Food: 2
Service: 1
What was expected.
Atmosphere: 4
Food: 4
Service: 4
I have had the best experience ever here. Excellent service and great friendly staff there. The best part was the whole restaurant was clean all around.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Roast Beef
Restaurantji Recommends
Long story short...After a 15 minute wait, I left the restaurant with my food and drove away. After discovering I was missing part of my order I had to turn around and go back. I asked for fresh sandwiches (5 for $5) because by this time it had been 20 mins since sandwiches were made. Ashley (Self identified as a manager) takes the sandwiches out of my bag and puts them back under the warmer TO BE SERVERED TO ANOTHER CUSTOMER!!
When I explained to her that she was not allowed to do that and it was a health safety violation, she said "why don't you just leave?"
So next time you decide to risk it all and attempt to eat here, take a look in your bag, think to yourself "has this food left the restaurant, took a lap around the block, to only be thrown in a bag and served to me"!
Atmosphere: 1
Food: 5
Service: 1
I asked for the jalapeƱo wrap I seen online. The lady at the speaker said they didnāt have it. I then asked her if they had jalapeƱos I could add to a chicken wrap. She said āwe have jalapeƱo poppersā ā¦.. I said no, just jalapeƱos? She once AGAIN said āwe have jalapeƱo poppersā. I came to the conclusion she was stupid so I moved on. I ordered a milk shake and loaded curly fries. She asked me if I wanted whip cream on my milkshake and I told her YES. when I got my order my milkshake had no whip cream and my fries were regular with no cheese or anything. Iām running late to pick up my son now because I have to go inside to have them fix it and they get mad at ME and make me pay more money for them not knowing how to do their job. The chicken in my wrap was like a hockey puck. I will NOT return.
Atmosphere: 3
Food: 3
Service: 1
Best gyro Iāve ever gotten from a fast food place. Service was also very quick and friendly especially during lunch hour.
Atmosphere: 5
Food: 5
Service: 5
Parking: A good many parking spaces.
Wheelchair accessibility: Wheelchair accessible
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Roast Beef
Bread stale. Minimal food within the wrap.
Atmosphere: 1
Food: 1
Service: 4
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