The food was great, the line workers were great BUT LINDA - the “‘manager” apparently - was perhaps the rudest human I’ve encountered in a restaurant. She went out of her way to be snappy while I tried to explain what we’d ordered (she asked), then when I asked for chips instead of the orange (both are options with a kids meal), she sarcastically replied “we don’t have any.” I was confused as there were at least ten bags of chips sitting on the shelf behind her, so after I asked again, she said “the fryer is broken.” NO, it wasn’t, and eventually she slammed a bag down with our things and said “THERE.” I asked if she was having a bad day, to which she replied “no I’m not, I’m just trying to figure out what you’re up to” as if I’m trying to pull one over on the local chipotle by asking for the chips included with my meal. She didn’t give us our chips to get drinks either, so I asked a line worker to please get our cups just to avoid another interaction with this hateful woman at the register. There are LOTS of other places to eat in this area, so please take your business elsewhere until they’ve done some self-reflection at this location. Based on the other google reviews, it seems my experience tracks.
Kelli Daoust
I usually enjoy Chipotle, but this experience was a letdown. I found a long hair in my food, which completely ruined the meal.
What made it worse is that I noticed some of the staff weren’t wearing hair nets, and one even had a huge afro with no covering at all. I get that everyone has their own style, but when you’re handling food, hygiene needs to come first.
I hope management takes this seriously —
Logan Pettit
Understaffed, Poor Management! We went in at 6pm on a weekday. We were told to order online and to exit the facility until our order was processed. Lady said, “there is only 3 of us” while there were 4 people standing there. Out of 3 of the meats at 6pm. Online order took 25 minutes while cars zipped through the drive through. Very rude customer service. Worst dining experience at a Chipotle and fast casual in general.
PuPpY GirL
The three pointer burrito is the best. White rice chicken and cheese!!
Eric Sehlke (SPC)
Food is always excellent 👌
Juan Fernandez
Very dirty floor and tables very little portions will not be coming back
Alexander Lein
Was a filthy store while all the employees were standing around. I said something about how much old food was sitting on the ground and they just shook their head. Crusty ass line where food was made. Get your shit together lmao
Haylee Mercado
Food is good, if they have it. Always seem to be behind on cooking fresh meat or vegetables. Workers don't seem to want to be there.
Kathie Garland
Stopped by for a quick lunch on May 4. Trash was piled up in all the trash cans. Not one table was clean. After placing our order I asked the individual at the register to have tables bussed. She said she guessed she could do it, but never attempted to do so. This is the worst location for Chipotle that we have ever been in. There were employees behind the counter, but no one appeared to be working and the dining area was filthy. Food was bland and blah. Based on the Google reviews I am shocked this location remains open.
Jim Tolbert
Good fresh selection. Not sure what the difference is, but I've had much better food at this chipotle then at the Hendersonville Road location in South Asheville
1 day you get 2 scoops of rice the next day.One scoop, if you ask for some more.It's an extra.. There is nobody there in charge. It kind of job that kids go to get their first job experience. I use to go every day but now it's getting less . Almost through here.. Moe's Merriman avenue is where to GO.
Dustin King
Ordered chicken tacos to go and they came with about 0.5 oz of chicken spread across 3 tacos, and overflowing with pico de gallo… Every time I come to this location it seems like a coin flip, I’ll not be coming back.
Rachel Smith
Consistency in food preparation. They are often busy so if you order ahead your items might not be ready when you get there or it is made but not put out. Just ask and they might just have in the prep area. Parking can be wonky/annoying. Just park around on the front side to avoid chaos.
Kaitlin S
I really love this location. Your Chipotlane worker is a delight.
The food was great, the line workers were great BUT LINDA - the “‘manager” apparently - was perhaps the rudest human I’ve encountered in a restaurant. She went out of her way to be snappy while I tried to explain what we’d ordered (she asked), then when I asked for chips instead of the orange (both are options with a kids meal), she sarcastically replied “we don’t have any.” I was confused as there were at least ten bags of chips sitting on the shelf behind her, so after I asked again, she said “the fryer is broken.” NO, it wasn’t, and eventually she slammed a bag down with our things and said “THERE.” I asked if she was having a bad day, to which she replied “no I’m not, I’m just trying to figure out what you’re up to” as if I’m trying to pull one over on the local chipotle by asking for the chips included with my meal. She didn’t give us our chips to get drinks either, so I asked a line worker to please get our cups just to avoid another interaction with this hateful woman at the register. There are LOTS of other places to eat in this area, so please take your business elsewhere until they’ve done some self-reflection at this location. Based on the other google reviews, it seems my experience tracks.
I usually enjoy Chipotle, but this experience was a letdown. I found a long hair in my food, which completely ruined the meal.
What made it worse is that I noticed some of the staff weren’t wearing hair nets, and one even had a huge afro with no covering at all. I get that everyone has their own style, but when you’re handling food, hygiene needs to come first.
I hope management takes this seriously —
Understaffed, Poor Management! We went in at 6pm on a weekday. We were told to order online and to exit the facility until our order was processed. Lady said, “there is only 3 of us” while there were 4 people standing there. Out of 3 of the meats at 6pm. Online order took 25 minutes while cars zipped through the drive through. Very rude customer service. Worst dining experience at a Chipotle and fast casual in general.
The three pointer burrito is the best. White rice chicken and cheese!!
Food is always excellent 👌
Very dirty floor and tables very little portions will not be coming back
Was a filthy store while all the employees were standing around. I said something about how much old food was sitting on the ground and they just shook their head. Crusty ass line where food was made. Get your shit together lmao
Food is good, if they have it. Always seem to be behind on cooking fresh meat or vegetables. Workers don't seem to want to be there.
Stopped by for a quick lunch on May 4. Trash was piled up in all the trash cans. Not one table was clean. After placing our order I asked the individual at the register to have tables bussed. She said she guessed she could do it, but never attempted to do so. This is the worst location for Chipotle that we have ever been in. There were employees behind the counter, but no one appeared to be working and the dining area was filthy. Food was bland and blah.
Based on the Google reviews I am shocked this location remains open.
Good fresh selection. Not sure what the difference is, but I've had much better food at this chipotle then at the Hendersonville Road location in South Asheville
Restaurantji Recommends
1 day you get 2 scoops of rice the next day.One scoop, if you ask for some more.It's an extra.. There is nobody there in charge. It kind of job that kids go to get their first job experience. I use to go every day but now it's getting less . Almost through here.. Moe's Merriman avenue is where to GO.
Ordered chicken tacos to go and they came with about 0.5 oz of chicken spread across 3 tacos, and overflowing with pico de gallo… Every time I come to this location it seems like a coin flip, I’ll not be coming back.
Consistency in food preparation. They are often busy so if you order ahead your items might not be ready when you get there or it is made but not put out. Just ask and they might just have in the prep area. Parking can be wonky/annoying. Just park around on the front side to avoid chaos.
I really love this location. Your Chipotlane worker is a delight.
Completely out of fajita veggies. Disappointing.
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