Crumbl - Westgate
5 Westgate Pkwy #130, Asheville
(828) 365-6543
Recent Reviews
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It is a great spot!!
If you’re looking for a job do not work here the managers show favoritism and are racist. I was talking to a colored girl telling me that she told the managers she had to call off because she had a court date and they fired her for that because she didn’t show up to work which is stupid because u can’t miss court dates at all which that shows discrimination and favoritism because when Caylin, Maddy, Nayana, Georgia, Liv, Jennifer called out for no reason it was okay. Also once you work here for a few months they will start to cut your days and hours off and won’t appreciate your hard work. If you’re a really nice introvert person the managers will not like you because they like people who are talkative, messy, gossiping and that’s unprofessional and even if you’re a talkative person they will cut your days. Then this girl told me that Rebecca told her if she has “secret animosity towards her” and the girl said “no why?” Rebecca said “it’s because you’re quiet and I take that as rude” and the girl felt depressed after that she said that she never had a manager telling her things like that. Some of the employees are nice but some of them be talking behind peoples back. The manager Rebecca talks shit about the manager Josh telling me that she doesn’t like him and I heard her talk to the shift leader named Emma basically making fun of him by saying “Josh makes hard eye contact” and both of them start laughing like some bullies then I heard Rebecca saying out loud that “Josh needs to hire only bubbly people” when the focus should be more on skills, experience, and suitability for the role not just personality. Rebecca is just an unprofessional manager all she does is joke around with Emma acting like bullies, work environment is toxic. Then they train us to bake the cookies super fast so that’s why they come out so raw and not decorated well. Some of the employees don’t be washing the dishes good the back is dirty and the cookies are 1,000 calories so it will make you fat. The leftover cookies from last night they put them in the refrigerator to reuse them again for the next day to bake so they’re not fresh . Some gnats be landing on the cookies. Rebecca and Emma stink so If I were you I wouldn’t work here or even eat at this place. Id give everything a -0/10.🤢👎
We love crumble.... Little expensive but super fun for a once in a while treat!
The cookies were great. I did have to wait for a few minutes which I didn’t understand as I ordered online and no one was in the store waiting’s
Don't sleep on the tres leches cake when they have it! Insanely good.
Atmosphere: 3
Food: 4
Service: 4
First time I ever received a cookie that was still warm and was super excited about it until I bit into it and it was pure dough.
Parking: Located in an outdoor suite. Plenty of parking
Atmosphere: 3
Food: 1
Service: 3
Recommended dishes: Cake
We should have Went To Mary’s Mountain Cookies. The worst place I’ve ever visited. We placed an order online and it shows all of the items are available. I show up to pick up my order. One of the two items I requested was not available, I asked for a refund for the one item. While attempting to get a refund ( it took 15 minutes) 2 of their staff members take back both my items an put them in to another customers order. When I asked where my cookie went no one had any answers I only asked for a refund for one item not both. Instead of listen they were too busy laughing and joking. I told the manager I don’t want your free cookies these items leave the menu After tonight 6 free cookies will replace the item I paid for and you gave to another person.
Atmosphere: 1
Food: 1
Service: 1
the service was great and i loved the cookie!!
Atmosphere: 5
Food: 5
Service: 5
Cookies were great, however waited for 15 mins for them to hand me 1 cookie that was sitting on the counter
Atmosphere: 4
Food: 5
Service: 3
So it's my first time there I got 3 miniature cookies 10 bucks rather on the pricey side but okay. I so at that time service was slow.
Atmosphere: 5
Food: 4
Service: 2
Restaurantji Recommends
Food is great the lady with blonde hair touched her nose and forehead with her gloves didn’t changed it
Atmosphere: 3
Food: 2
Service: 1
Recommended dishes: Cake
Parking: Plenty of parking
Atmosphere: 5
Food: 5
Service: 4
Recommended dishes: Party Box
Love this place
Atmosphere: 4
Food: 5
Service: 5
AMAZING! Friendly, fast, & efficient staff, delicious cookies, and a spotlessly clean environment. This is by far my FAVORITE spot to get Crumbl Cookies.
Atmosphere: 5
Food: 5
Service: 5
Very yummy cookies
Kid-friendliness: The workers are very sweet
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chip
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