Dunkin'
$ • Coffee Shops, Donuts
Hours:
411 Merrimon Ave, Asheville
(828) 251-8224
About Dunkin' Donuts
Customers' Favorites
Dunkin' Donuts Reviews
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I have been going to this location at least once a week for the past year. The service is never consistent. You open at 5 am your staff should be ready to go. I got donuts today and the lady put a big thumbprint in the donut and was going to leave it. Then she put it back in the rack of donuts!! It’s Dunkin’ Donuts get it together!! Everyone wears a name tag with manager or shift leader but no one seems to know how to move fast or provide customer service.
Best staff ever!!! Great products & service
I do here a couple times a week n it is consistently amazing!!!
Myself along with my sister frequent this Location. Almost always 3-4 times a week. I have NEVER at any establishment seen a group of incredible , friendly , hard working people so full of life! They are a TEAM! As a customer they go over and beyond , if a business needs to show their employees teamwork or about team building. Just stop by any day and see how amazing they are for yourselves!
Ratings
Menu
Hours
| Monday | 6AM - 6PM |
| Tuesday | 6AM - 6PM |
| Wednesday | 6AM - 6PM |
| Thursday | 6AM - 6PM |
| Friday | 6AM - 6PM |
| Saturday | 6AM - 6PM |
| Sunday | 6AM - 6PM |
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Dunkin' is a beloved establishment that offers a warm and welcoming atmosphere for its customers. The employees at this location are praised for their exceptional customer service, with many reviewers highlighting the friendly and kind demeanor of the staff. However, the reviews also mention some inconsistencies, with one customer expressing frustration over the prioritization of online orders over in-person customers.
The afternoon shift staff, particularly Jayden and others, are singled out for their amazing service and the positive experience they provide. Conversely, a rude and unpleasant morning shift employee, described as an "awful rude old red head lady," has been a source of frustration for some customers, with one reviewer mentioning her forgetfulness and snappish attitude.
Despite this, the overall sentiment towards Dunkin' is overwhelmingly positive, with one reviewer describing the location as "PERFECTION!" and praising the manager, Louie, for his exceptional problem-solving skills and genuine hospitality. The reviewer, who was in need of a specific energy drink, was deeply impressed by Louie's ability to find a solution and provide excellent service with a smile.
In summary, Dunkin' offers a mixed experience, with the majority of the staff providing outstanding customer service, but with a few notable exceptions. The reviews highlight the importance of consistency and the impact that individual employees can have on a customer's overall experience.