Used the 30 years in business coupon after not having Papa Johns for years. Picked up the pizza immediately after it was done, but crust was soft and cheese was very light. It tasted like it was cooked at 350. The stuffed crust cheese also had no flavor at all and was undercooked. Service was otherwise good, but pizza bad.
Atmosphere: 4
Food: 1
Service: 5
Tim
Great service, Great pizza! Tops in my book!
Food: 5
Service: 5
Elizabeth St. Amand
My friend a high school teacher called in an order for 2 med cheese and 1 med pepperoni. Was told it would be ready in 15 minutes. I arrived 15 minutes after order was placed. The guy was TOTAL ARSE for reasons unknown to me. Anyway, despite the small not special order, with 15 pizzas ready… he gave me my pizzas after 30 minutes. Terrible. I will NEVER return or agree to pick up at this location. I am also reporting this restaurant to corporate.
Service: 1
RakesA Barker
Like Papa John’s just stop being stingy with the sauce. I need ranch with my pizza other than that will continue to get service. 😊
Atmosphere: 3
Food: 4
Service: 3
Nicole Hopkins
Papa John’s is always good, location had great service and was clean inside.
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Large Double Pepperoni Pizza
Merritt Eastman
Papa John's on Merrimon is my go to, consistently great pizza and service. This day they were a little off but I'll still go back, everyone has off days. I ordered my pizza ahead to be ready at 5...got there at 5:05 (traffic lol) and I stood at the counter for a good 5 min waiting on someone to help me and then got told my pizza was coming out.... finally walked out at close to 5:30 with my pizza. It's not the norm for them, pizza was still delicious, so I'll return next time I'm craving Papa John's 😉
Food: 5
Service: 4
Recommended dishes: Extra Large New York Style Pizza, Cheesesticks
Steven Yurchuck
I placed an order online. The website tracker gave a 5:43 to 5:53 time window. I arrived in the store at 5:55. I was told that my order would be coming out in a minute. I paid for my order and miraculously my order changes to picked up. I waited a bit longer and everyone that came in behind me got their orders. At around 6:15 I was told again that it would be coming out right away. Around 10 more minutes there was an offer to refund my order, proving the 2 prior promises were lies. They admit they don't know what happened (hint-somebody didn't do their job and make my order) and started to make my order. Finally, my order was completed around 6:35, or rather 30 minutes later than the latest time in the range given. I can live with an order that is a little past the promised time any time. Being lied to about orders being ready when they weren't even made is something else. The food was good, but the customer service this time was lacking.
Atmosphere: 2
Food: 3
Service: 1
Carol Talbot
Papa Johns gave 8" pizzas to people during the aftermath of hurricane Helene!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chocolate Brownie, Large Double Pepperoni Pizza
This review isn't about the quality of the food, It's entirely about the service. Ordered several original sauce cups with my order. Delivery took over an hour. They were out of the lids for the sauce cups. No one called me to explain they were out nor offer me a different option. Delivery driver mentioned nothing. Called and spoke with "manager" who was rude and said there was nothing he could do refund wise and mentioned the general manager had just brought more supplies. Asked to speak to the GM who then told me that he heard the first manager and he was correct about no refund option. Once I asked for another number to call above him, he said "well let me double check if there is anything I can do". Surprise....he was, in fact, able to issue a refund despite being adamant that it was not an option. At the end of the day it was just a few bucks but this issue could have been resolved very quickly and instead they gave me the runaround and wasted 20 mins of my time.That being said, food is delicious. Customer service......absolutely terrible
Service: 1
Pete
Great ?
Atmosphere: 5
Food: 5
Service: 5
Brandon
? ? ? ? ?
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Large Double Pepperoni Pizza
Diane Morgan
Our pizza ?, was very good as always.
Atmosphere: 5
Food: 5
Service: 5
Elissa Pancoe
Even though I live closer to the Weaverville location I drive to here because they do the best job. Better than any closer place. They don't underbake like Pizza Hut or mess everything up like Little Ceasar's (Weaverville location). They follow instructions if you say light cheese unlike the Weaverville PJ's. If I'm cheating on my diet, it's not worth it if the food is messed up and they don't mess it up.
Really good pizza
Atmosphere: 4
Food: 5
Service: 4
Used the 30 years in business coupon after not having Papa Johns for years. Picked up the pizza immediately after it was done, but crust was soft and cheese was very light. It tasted like it was cooked at 350. The stuffed crust cheese also had no flavor at all and was undercooked. Service was otherwise good, but pizza bad.
Atmosphere: 4
Food: 1
Service: 5
Great service, Great pizza! Tops in my book!
Food: 5
Service: 5
My friend a high school teacher called in an order for 2 med cheese and 1 med pepperoni. Was told it would be ready in 15 minutes. I arrived 15 minutes after order was placed. The guy was TOTAL ARSE for reasons unknown to me. Anyway, despite the small not special order, with 15 pizzas ready… he gave me my pizzas after 30 minutes. Terrible. I will NEVER return or agree to pick up at this location. I am also reporting this restaurant to corporate.
Service: 1
Like Papa John’s just stop being stingy with the sauce. I need ranch with my pizza other than that will continue to get service. 😊
Atmosphere: 3
Food: 4
Service: 3
Papa John’s is always good, location had great service and was clean inside.
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Large Double Pepperoni Pizza
Papa John's on Merrimon is my go to, consistently great pizza and service. This day they were a little off but I'll still go back, everyone has off days. I ordered my pizza ahead to be ready at 5...got there at 5:05 (traffic lol) and I stood at the counter for a good 5 min waiting on someone to help me and then got told my pizza was coming out.... finally walked out at close to 5:30 with my pizza. It's not the norm for them, pizza was still delicious, so I'll return next time I'm craving Papa John's 😉
Food: 5
Service: 4
Recommended dishes: Extra Large New York Style Pizza, Cheesesticks
I placed an order online. The website tracker gave a 5:43 to 5:53 time window. I arrived in the store at 5:55. I was told that my order would be coming out in a minute. I paid for my order and miraculously my order changes to picked up. I waited a bit longer and everyone that came in behind me got their orders. At around 6:15 I was told again that it would be coming out right away. Around 10 more minutes there was an offer to refund my order, proving the 2 prior promises were lies. They admit they don't know what happened (hint-somebody didn't do their job and make my order) and started to make my order. Finally, my order was completed around 6:35, or rather 30 minutes later than the latest time in the range given.
I can live with an order that is a little past the promised time any time. Being lied to about orders being ready when they weren't even made is something else.
The food was good, but the customer service this time was lacking.
Atmosphere: 2
Food: 3
Service: 1
Papa Johns gave 8" pizzas to people during the aftermath of hurricane Helene!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chocolate Brownie, Large Double Pepperoni Pizza
Efficient & accommodating
Food: 4
Service: 5
Restaurantji Recommends
This review isn't about the quality of the food, It's entirely about the service. Ordered several original sauce cups with my order. Delivery took over an hour. They were out of the lids for the sauce cups. No one called me to explain they were out nor offer me a different option. Delivery driver mentioned nothing. Called and spoke with "manager" who was rude and said there was nothing he could do refund wise and mentioned the general manager had just brought more supplies. Asked to speak to the GM who then told me that he heard the first manager and he was correct about no refund option. Once I asked for another number to call above him, he said "well let me double check if there is anything I can do". Surprise....he was, in fact, able to issue a refund despite being adamant that it was not an option. At the end of the day it was just a few bucks but this issue could have been resolved very quickly and instead they gave me the runaround and wasted 20 mins of my time.That being said, food is delicious. Customer service......absolutely terrible
Service: 1
Great ?
Atmosphere: 5
Food: 5
Service: 5
? ? ? ? ?
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Large Double Pepperoni Pizza
Our pizza ?, was very good as always.
Atmosphere: 5
Food: 5
Service: 5
Even though I live closer to the Weaverville location I drive to here because they do the best job. Better than any closer place. They don't underbake like Pizza Hut or mess everything up like Little Ceasar's (Weaverville location). They follow instructions if you say light cheese unlike the Weaverville PJ's. If I'm cheating on my diet, it's not worth it if the food is messed up and they don't mess it up.
Atmosphere: 5
Food: 5
Service: 5
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